Pramit Bardhan

1. Directed and supervised a high-performing team of over 20 employees, achieving notable enhancements in operational efficiency.
2. Collaborated across CX Strategy and Core Operations units to slash claims turnaround time by 20%.

3. Teamed up with the Product department to strategize and implement a technology roadmap, resulting in a 25% - 30% improvement in operational processes.

4. Implemented solutions for critical challenges such as sales attribution and incentive distribution.

5. Spearheaded the Operations team overseeing both Offline and Online Business segments.

• Become proficient in using data analysis tools like Excel, CRM systems, and business intelligence tools
• Collaborate with sales teams to identify bottlenecks and inefficiencies in sales processes
• Be the go-to person for the CRM system, ensuring it's updated, accurate, and aligned with sales goals
• Develop and maintain sales collateral, presentations, and training materials for the sales team
• Work with sales leaders to set achievable sales targets and quotas based on historical data and market trends
• Foster strong communication between sales, marketing, finance, and other relevant departments
• Be a proactive problem solver, anticipating issues and providing solutions before they escalate
• Accuracy is critical in sales operations
• Pay close attention to details when working with data, reports, and processes.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

• Development of strategies of Business Development Associates
• Analysis of PAN India Sales
• Solving conflicts in Sales
• PAN India Mail Closures
• Auditing the Authenticity of a sale
• Analysis of Lead Utilization.
• Maintained relationships with customers to maximize sales opportunities.
• Trained and supervised employees on office policies and procedures.
• Played a key role in driving business growth by identifying potential areas of expansion and presenting strategic recommendations to senior leadership.