Pramodh Kumar. P
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager- Client Servicing
BI Worldwide India Pvt Ltd
11.2015 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction.
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Developing surveys and capturing client information.
- Participating in marketing campaigns.
- Dealing with client requests and troubleshooting problems.
AR Executive
Global Revenue Cycle Management
06.2014 - 10.2015
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Personal Trainer
Fitness One
10.2008 - 10.2014
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Education
Bachelor of Commerce (B.COM) -
Sree Venkateshwara English School
BangaloreSkills
- Brand Awareness
- Client Relationship Building
- Financial Acumen
- CRM Software
- Service initiatives support
Languages
English
Hindi
Kannada
Telugu
Personal Details
- Date of Birth : 06th September 1986
- Marital Status : Married
- Address : #42, 3rd B-Cross, Club Road, Old Manjunatha Layout, Anandapura, Bangalore- 560036.
Declaration
I here by affirm that the information provided above is accurate to the best of my knowledge, and I take full responsibility for its correctness.
Date:
Place : Bangalore ( Pramodh Kumar. P )
Timeline
Assistant Manager- Client Servicing
BI Worldwide India Pvt Ltd
11.2015 - Current
AR Executive
Global Revenue Cycle Management
06.2014 - 10.2015
Personal Trainer
Fitness One
10.2008 - 10.2014
Bachelor of Commerce (B.COM) -
Sree Venkateshwara English School
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