PRAMODH S
BENGALURU (BANGALORE)
Summary
Dynamic Operations Manager with a proven track record at DHATRI SOLUTIONS, enhancing operational efficiency and customer satisfaction. Expert in strategic planning, market research, and social media marketing, with a knack for leading teams to exceed targets. Skilled in issue resolution and customer service, consistently achieving significant revenue growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
DHATRI SOLUTIONS
Bengaluru
07.2024 - Current
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Planned delivery routing, team workflows, and promotional initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Complete day-to-day activities, like online marketing with Meta and Google.
- Developed key performance indicators to measure effectiveness of operational processes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw financial management, budget management, accounting and payroll activities.
- Addressed customer concerns with suitable solutions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Assistant Store Manager
Titan Company ltd
Bangalore
07.2012 - 07.2024
- Deliver excellent service to customer ensuring high level of satisfaction
- Customer complaint handling and maintaining Salesforce and NPS in the store.
- Cross selling the products from different division like jewellery, watches and Skinn perfume
- Taking care of eye camps in apartments and corporate settings to increase revenue, apart from stores.
- Maintained faultless product knowledge, clearly communicating benefits to potential customers, to close profitable sales.
- Taking care of reconciliation after audits, and improving the score.
- Maintaining and monitoring inventory levels requires understanding how the market is performing with competitors, and staying updated with SWOT analysis.
- Increase profitability with available resources.
- Adhere to all SOP's and policies ensured by TATA CODE OF CONDUCT
- Administrating the store operations and financial needs like banking, Petty cash
Education
Bachelor of Business Management - Marketing
Indian Academy Degree College
Bangalore01.2012
Pre - Computer Science
KARNATAKA PU BOARD
BANGALORE01.2009
Karnataka Secondary Education -
01.2006
Skills
- Stock Analysis
- Management
- Sales Operations
- Planning
- Organizing
- Directing
- Controlling
- Customer Service
- Issue Resolution
- Team Player
- Store Operations
- Performance monitoring
- Account recordkeeping
- Market research, forecasting, and analysis
- Social media marketing
Accomplishments
- Got awards for 2 times best Customer feedback in south region
- Have won 2 of the cases in District redressal forum for company
- Achieved an average of 140% of sales goals for three consecutive months in my career
- Consistently exceeded sales targets through tenacious networking, selling and marketing.
Languages
- Kannada, First Language
- English, Upper Intermediate
- Telugu, Intermediate
- Hindi, B2
- Tamil, B1
Timeline
Operations Manager
DHATRI SOLUTIONS
07.2024 - Current
Assistant Store Manager
Titan Company ltd
07.2012 - 07.2024
Bachelor of Business Management - Marketing
Indian Academy Degree College
Pre - Computer Science
KARNATAKA PU BOARD
Karnataka Secondary Education -
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