Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Timeline
Generic
Pranal Sampat Dhaybar

Pranal Sampat Dhaybar

IT- Support
Pune

Summary

Driven Systems Administrator with [3.6] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

4
4
years of professional experience
6065
6065
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Team Lead - IT Support

KnovaOne
Pune
03.2022 - Current
  • Managed system configurations, ensuring optimal performance and security across all servers and network devices.
  • Performed regular updates and maintenance on networking hardware and software, minimizing downtime and maintaining service continuity for end users.
  • Office 365 (User management, Exchange rule creation for domain restrictions).
  • Implemented routine backups and disaster recovery processes to minimize downtime and data loss risks.
  • Monitored system performance metrics, identifying and resolving issues proactively to maintain high availability of services.
  • Facilitated user account management, including onboarding, permissions setup, and access control within Active Directory environments.
  • Managed daily network operations, ensuring optimal performance and reliability of network infrastructure.
  • Implemented security measures to protect sensitive data, utilizing firewalls and VPNs for secure remote access.
  • Monitored network performance using tools such as Wireshark and SolarWinds, identifying and resolving issues proactively.

Technical Support Associate

ZM Consulting
Pune
12.2021 - 02.2022
  • Provided comprehensive technical support to clients, resolving issues related to software installations and configurations efficiently.
  • Guided users through troubleshooting steps for hardware and software problems, ensuring minimal downtime and a smooth user experience.
  • Provided technical support for desktop hardware and software issues, ensuring minimal downtime for end-users through effective troubleshooting techniques.
  • Installed, configured, and maintained operating systems and applications across multiple devices to enhance user experience and system performance.
  • Trained new staff on standard operating procedures for technical support processes, enhancing team performance and service quality.

Education

S.S.C -

Maharashtra Board
Peth, Ambegaon, Pune
05.2018

H.S.C. -

Maharashtra Board
Peth, Ambegaon, Pune
06.2020

Bachelor of Science -

Savitribai Phule Pune University
Peth, Ambegaon, Pune
11.2025

Skills

Patch management

Backup solutions

Server management

Incident management

Configuration management

Operating system deployment

Network performance monitoring

Threat assessment

Technical support

Remote Access technologies

Troubleshooting and diagnosis

IP addressing and subnetting

Firewall management tools

Backing up servers using Veeam

Network OS troubleshooting, Sophos XG 210 Firewall, Sophos Central

Monitoring hardware, servers (Windows 2019), network (Cisco)

FTP server & folder access management

Monitoring via PRTG & Wazuh, Meraki Dashboard (switch/firewall)

VLAN creation & assignment, Layer 3/4 firewall rule management

Client VPN setup (Meraki)

Office 365 troubleshooting

Exchange online administration

Office 365 deployment

Microsoft teams management

OneDrive for business management

Office 365 auditing

Disclaimer

I hereby declare that the above information is correct to the best of my knowledge and I bear full responsibility for the correctness of the particulars mentioned above.

Certification

MCSA

Timeline

Team Lead - IT Support

KnovaOne
03.2022 - Current

Technical Support Associate

ZM Consulting
12.2021 - 02.2022

MCSA

08-2021

Hardware & Networking

06-2021

S.S.C -

Maharashtra Board

H.S.C. -

Maharashtra Board

Bachelor of Science -

Savitribai Phule Pune University

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Pranal Sampat DhaybarIT- Support