Pranal Sampat Dhaybar
IT- Support
Pune
Summary
Driven Systems Administrator with [3.6] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
years of professional experience
6065
6065
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Lead - IT Support
KnovaOne
Pune
03.2022 - Current
- Managed system configurations, ensuring optimal performance and security across all servers and network devices.
- Performed regular updates and maintenance on networking hardware and software, minimizing downtime and maintaining service continuity for end users.
- Office 365 (User management, Exchange rule creation for domain restrictions).
- Implemented routine backups and disaster recovery processes to minimize downtime and data loss risks.
- Monitored system performance metrics, identifying and resolving issues proactively to maintain high availability of services.
- Facilitated user account management, including onboarding, permissions setup, and access control within Active Directory environments.
- Managed daily network operations, ensuring optimal performance and reliability of network infrastructure.
- Implemented security measures to protect sensitive data, utilizing firewalls and VPNs for secure remote access.
- Monitored network performance using tools such as Wireshark and SolarWinds, identifying and resolving issues proactively.
Technical Support Associate
ZM Consulting
Pune
12.2021 - 02.2022
- Provided comprehensive technical support to clients, resolving issues related to software installations and configurations efficiently.
- Guided users through troubleshooting steps for hardware and software problems, ensuring minimal downtime and a smooth user experience.
- Provided technical support for desktop hardware and software issues, ensuring minimal downtime for end-users through effective troubleshooting techniques.
- Installed, configured, and maintained operating systems and applications across multiple devices to enhance user experience and system performance.
- Trained new staff on standard operating procedures for technical support processes, enhancing team performance and service quality.
Education
S.S.C -
Maharashtra Board
Peth, Ambegaon, Pune05.2018
H.S.C. -
Maharashtra Board
Peth, Ambegaon, Pune06.2020
Bachelor of Science -
Savitribai Phule Pune University
Peth, Ambegaon, Pune11.2025
Skills
Patch management
Backup solutions
Server management
Incident management
Configuration management
Operating system deployment
Network performance monitoring
Threat assessment
Technical support
Remote Access technologies
Troubleshooting and diagnosis
IP addressing and subnetting
Firewall management tools
Backing up servers using Veeam
Network OS troubleshooting, Sophos XG 210 Firewall, Sophos Central
Monitoring hardware, servers (Windows 2019), network (Cisco)
FTP server & folder access management
Monitoring via PRTG & Wazuh, Meraki Dashboard (switch/firewall)
VLAN creation & assignment, Layer 3/4 firewall rule management
Client VPN setup (Meraki)
Office 365 troubleshooting
Exchange online administration
Office 365 deployment
Microsoft teams management
OneDrive for business management
Office 365 auditing
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and I bear full responsibility for the correctness of the particulars mentioned above.
Certification
MCSA
Timeline
Team Lead - IT Support
KnovaOne
03.2022 - Current
Technical Support Associate
ZM Consulting
12.2021 - 02.2022
MCSA
08-2021
Hardware & Networking
06-2021
S.S.C -
Maharashtra Board
H.S.C. -
Maharashtra Board
Bachelor of Science -
Savitribai Phule Pune University
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