Pranali Jadhav
Pune
Summary
Results-driven Senior Analyst at Cummins India with expertise in financial compliance and audit management. Recognized for enhancing operational efficiency and achieving stakeholder appreciation through strong communication and data analysis skills. Proven track record in training teams and implementing process improvements, ensuring adherence to policies while exceeding performance metrics.
Overview
9
9
years of professional experience
Work History
Senior Analyst
Cummins India
Pune
03.2023 - Current
- T&E Oversight & Compliance: Lead the audit and processing of complex financial transactions for 9 US West Coast branches, ensuring 100% adherence to global contractual and internal policies.
- Coordinated with US Sales Coordinators as primary regional contact, streamlining resolution of urgent work orders and inquiries to exceed SLA metrics.
- Performance & KPI Management: Consistently recognized with three consecutive months of stakeholder appreciation for maintaining high productivity, quality standards, and accurate processing.
- Identified process gaps and implemented improvement suggestions, enhancing operational efficiency and team cost-effectiveness.
- Managed and trained new team members on complex invoicing and compliance processes, fostering a culture of service excellence and accuracy.
Senior Associate Ops - Insurance
WNS
Pune
09.2021 - 09.2022
- Audit & Lifecycle Management: Proactively managed the end-to-end claims lifecycle for IAG New Zealand, ensuring rigorous audit compliance and timely lodgment of financial claims.
- Financial Processing: Specialized in Payments and Closures, overseeing the accurate processing of claim payments and performing final audits for case closures.
- External Liaison: Acted as the key point of contact for insurance brokers, resolving complex queries and facilitating smooth communication to meet strict service level agreements.
- Compliance Controls: Received Client Appreciation for exceptional management and accuracy in insurance claims, demonstrating strong monitoring of internal financial controls.
Senior Executive
Capita
Pune
03.2018 - 08.2021
- Published live templates for next.co.uk, supporting seamless online shopping experiences.
- Proactively identified and resolved website errors based on client requirements, ensuring optimal site performance.
- Handled client calls from the UK, providing timely support and maintaining strong client relationships.
Customer Care Executive
Tata Business Support Services
04.2017 - 01.2018
- Managed customer interactions via email, ensuring prompt and professional communication.
- Resolved queries by delivering clear, step-by-step solutions, showcasing strong problem-solving and interpersonal skills.
- Diagnosed system faults and performed technical troubleshooting, improving customer satisfaction and reducing downtime.
- Demonstrated ability to handle multiple cases simultaneously while maintaining high service quality and accuracy.
- Contributed to process documentation and knowledge base updates enhancing team efficiency and supporting on-boarding of new members.
Education
M.Com -
Savitribai Phule University
Pune10-2019
B.Com -
MUCC College
Pune04-2017
HSC -
Jai Hind College
Pune02-2014
SSC -
P. Jog English Medium High School
Pune03-2012
Skills
- Data analysis
- Advanced Excel
- Power BI
- Performance analysis
- Financial compliance
- Audit management
- Team management
- Strong communication skills
Accomplishments
- Client Appreciation received at WNS for exceptional handling and management of insurance claims.
- Awarded Best Employee of the Year (2020) at Capita for outstanding performance and dedication.
- Honored with Star of the Month awards for September, October, and November at TBSS, recognizing consistent excellence.
- Received Stakeholder Appreciation at Cummins in July, August, and October for delivering high-quality work and contributing to process improvements.
Disclaimer
I hereby declare that above information given in this profile is true and correct to the best of my knowledge.
Hobbies and Interests
- Listening music
- Travelling
Timeline
Senior Analyst
Cummins India
03.2023 - Current
Senior Associate Ops - Insurance
WNS
09.2021 - 09.2022
Senior Executive
Capita
03.2018 - 08.2021
Customer Care Executive
Tata Business Support Services
04.2017 - 01.2018
M.Com -
Savitribai Phule University
B.Com -
MUCC College
HSC -
Jai Hind College
SSC -
P. Jog English Medium High School