Salesforce
Hi, I’m
Pranali Malode
United Arab Emirates
Judge a man by his questions rather than his answers.
Voltaire
Summary
Business development expert with 6+ years as top sales performer in Travel market. Comfortable with new ideas, innovative products and start-up environments. Proven track record of achievement in brand management, product launch and new territory penetration.
Overview
8
years of professional experience
Work History
SmartRyde Inc Minato, Tokyo
International Business Development Manager
03.2021 - Current
Job overview
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Developed and significantly grew assigned territory by 25% within the first year.
- Set up new distribution partners and brought in substantial new channel sales.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Solved complex incidents and problems impacting management and business direction.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
Transferz [formerly Taxi2airport] Amsterdam
Customer Support and Business Development
03.2018 - 02.2021
Job overview
- Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Managed client database to maintain accurate information.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Accomplished Business Development Representative offering expertise in marketing, sales, and operations. Consults with customers, builds strong relationships, and increases hard sales numbers.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Resolved 95% of issues with first call and escalated more complex issues to obtain necessary customer support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Mozio Inc, San Francisco, California
Customer Service Specialist
03.2016 - 03.2018
Job overview
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Educated customers about products, pricing and policies to address and resolve issues.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collated customer names, contact and payment information to streamline future interactions.
- Processed customer account changes with proprietary software.
- Audited customer account information to identify issues and develop solutions.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Revised chargeback processing, increasing collections efficiency and minimizing fraudulent credit card abuse.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Reduced customer complaints 15% with introduction of new service management and sales follow-up processes.
- Cross-sold services and products to consistently increase team revenue.
- Consulted with customers regarding needs and addressed concerns.
Education
Theknowledge AcademySix Sigma Black Belt Certification
06-2024
Symbiosis Institute of Pune Pune, India
from Business Administration and Management
01-2013
University of MumbaiMumbai, India
Bachelor of Science from Physics
01-2004
Skills
- Sales Pipeline Management
- Proposal Development
- Lead Generation
- Business Development
- Revenue Generation
- Market Research
- Business Intelligence and Analysis
- Strategic Partnerships
- Sales and Marketing
- Product and service sales
- Customer Service
- Customer Relationship Management
- Vendor Management
- Promotional planning
- Customer Acquisition
- Revenue Forecasting
- Relationship building and management
- Contract negotiation expertise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Python
Hubspot
MS Office
Google Suite
Tableau
Monday
Languages
English
Native language
English
Advanced (C1)
C1
Interests
Artificial Intelligence
Health and Fitness
Work Preference
Work Type
Contract WorkFull TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsCertification
Six Sigma Black Certification
Timeline
International Business Development Manager
SmartRyde Inc
03.2021 - Current
Customer Support and Business Development
Transferz [formerly Taxi2airport]
03.2018 - 02.2021
Customer Service Specialist
Mozio Inc,
03.2016 - 03.2018
Theknowledge Academy
Symbiosis Institute of Pune
from Business Administration and Management
University of Mumbai
Bachelor of Science from Physics
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