Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

PRANALI SAWANT

Mumbai

Summary

Adept at leading teams and streamlining integration processes, I significantly enhanced BBPS client onboarding at Indiaideas.pvt.ltd, showcasing strong leadership and critical thinking. Expert in Microsoft Excel and effective communication, my work ensures seamless financial transactions and high customer satisfaction, underpinning my ability to solve complex problems efficiently.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Specialist

Indiaideas.pvt.ltd (Billdesk)
Mumbai
03.2023 - Current
  • Manage the end-to-end onboarding process of BBPS clients onto the Billdesk platform.
  • Collaborate with multiple internal and external stakeholders, including clients, banks, and regulatory bodies, to ensure seamless and compliant integration and onboarding.
  • Provide technical and product support to clients for BBPS integration, resolving any issues or queries related to the integration process.
  • Conduct UAT (User Acceptance Testing) for new integrations, and ensure successful completion before go-live.
  • Continuously monitor and analyze the performance of BBPS integrations to identify and resolve any issues, optimize processes, and ensure the highest level of customer satisfaction.
  • Maintain and update detailed documentation for all integration and onboarding processes, including SOPs, checklists, and training materials.
  • Stay up-to-date with the latest industry developments, trends, and regulations related to BBPS and other payment systems, and use this knowledge to drive product and process improvements.
  • Collaborate with cross-functional teams, including Sales, Operations, and Product Management, to drive the growth and success of Billdesk's BBPS offering.
  • Provide regular reports and updates to senior management on the status of BBPS integrations and onboarding.
  • Developed product documentation and training materials to quickly onboard customers, and reduce support requests.
  • Handling major billers, i.e. JIO, Vodafone, and Airtel regarding plan-related issues, and transaction-related issues.
  • Skills: Postman API, Microsoft Excel, Communication, Mobile Payments, Integration, FinTech, Payment Gateways, Transaction Processing, Gateway, Troubleshooting.

Key Client Manager

Intellismith Consultancy
Mumbai
06.2021 - 02.2023
  • Company Overview: Client - ICICI Bank.
  • As a highly skilled professional in the banking industry, I specialize in efficiently handling client queries related to financial transactions within the defined TAT for Card, UPI, IMPS, H2H, CIB API, and net banking.
  • Handling client queries related to their financial transactions within defined TAT for Card, UPI, IMPS, H2H, CIB API, and net banking.
  • Coordinate with multiple internal and external stakeholders toward client query resolution.
  • Knowledge of banking products and processes.
  • Providing support over calls and emails for technical issues.
  • Checking configuration details, log/DB analysis to check, and resolve issues.
  • Handling the team as a team leader, while also assigning tasks to the team members.
  • Skills: Microsoft Excel, Communication, Microsoft Office, E-Commerce, Customer Relationship Management (CRM), Mobile Payments, Integration, FinTech, Technical Support, Payment Gateways, Transaction Processing, Customer Support, and Payment Card Processing.

Senior Executive Operations and Support

QFIX INFOCOMM PVT LTD
Mumbai
02.2020 - 06.2021
  • Experience in providing payment Solution & integration support on FSS/VAS product
  • Performed UAT testing/integration using SQL queries and provide sign-offs to merchants
  • Performed Live integration using SQL queries and verify the same
  • Check the status of every issue of institute regarding transactions in database
  • Worked on Google cloud platform SQL shell using the QFIX database for storing, updating and reverting the data
  • Performed the form integration for institute using form generator for form format and database for storing form data
  • Have knowledge of O2O merchant & worked on same portal
  • Worked on institute pay-direct link and online forms
  • Expertise in card processing and net-banking payment cycle
  • Report project status to reporting head
  • Worked in live project on-boarding
  • Experience in project documentation
  • Handled team as Team lead
  • Skills: Microsoft Excel, Communication, Microsoft Office, E-Commerce, Customer Relationship Management (CRM), Mobile Payments, Integration, FinTech, SQL, Payment Gateways, Transaction Processing, Customer Support, Payment Card Processing

Software Developer (SQL)

Core Integra Consultancy
Mumbai
02.2019 - 02.2020
  • Company Overview: Client – TCS.
  • Experience in SQL development.
  • Worked on the client invoice and the client printing report (OBD Report Team).
  • Participate in requirement gathering with the client.
  • Extract data from different sources, transform it, and then load it to the desired destination.
  • Achieved goals successfully before the timeline.
  • Skills: Microsoft Excel, Communication, Microsoft Office, Customer Relationship Management (CRM), Software Development, FinTech, SQL, and Customer Support.

Technical Executive - Merchant Acquiring

Talnetpro Consultancy
Mumbai
06.2017 - 02.2019
  • Company Overview: Client – HDFC Bank.
  • Provide payment solutions and manage e-commerce channels, including internet, mobile, and IVR relationships with the merchant aggregator and merchants.
  • Proactively identify and resolve business and technical problems.
  • Manage technical communications with the client's technical team, project team, customer services team, and senior executives.
  • Performed UAT testing and provided sign-offs to merchants.
  • Provide end-to-end technical and product support to merchants throughout their SDLC.
  • Post-integration onboarding of merchants.
  • Effectively handling, resolving, and managing technical issues via emails, calls, and support portals.
  • Liaise with the application vendors, card franchisee, and internal teams (Issuance, IT, Audit, Risk, Legal, and Policy) for timely resolution of customer queries, complaints, and issues.
  • I interacted with schemes such as VISA, MasterCard, and Rupay during production issues in payment processing.
  • Support UAT and production implementations.
  • Knowledge of the card issuance cycle.
  • Skills: Microsoft Excel, Communication, Microsoft Office, E-Commerce, Customer Relationship Management (CRM), Mobile Payments, Integration, FinTech, Payment Gateways, Transaction Processing, Customer Support, and Payment Card Processing.

Education

PGDM - Information Technology

Welingkar Institute of Management Development
Mumbai
06.2020

Bachelor in Information Technology -

Vidyalankar School of Information Technology
Mumbai
06.2016

Skills

  • Critical thinking and problem-solving
  • Proactive approach
  • Leadership skills
  • Effective time management
  • Microsoft Office, Excel, Word, PowerPoint
  • Ability to work in a team
  • Good communication skills
  • Fast learner
  • Ability to multitask
  • Ability to work under pressure
  • Dedicated team player
  • Customer service skills

Affiliations

  • Vendor management
  • SQL
  • Scrum meetings
  • Waterfall model testing
  • JIRA tool
  • Confluence tool
  • Postman
  • External API testing
  • API Gateway knowledge

Certification

  • A Master Course on Indian Fintech Ecosystem from Udemy.
  • Blockchain masterclass for banking and finance from Udemy.

Hobbies and Interests

  • Photography
  • Content Creator

Languages

  • English
  • Marathi
  • Hindi

Personal Information

  • Date of Birth: 10/15/95
  • Nationality: Indian

Timeline

Product Specialist

Indiaideas.pvt.ltd (Billdesk)
03.2023 - Current

Key Client Manager

Intellismith Consultancy
06.2021 - 02.2023

Senior Executive Operations and Support

QFIX INFOCOMM PVT LTD
02.2020 - 06.2021

Software Developer (SQL)

Core Integra Consultancy
02.2019 - 02.2020

Technical Executive - Merchant Acquiring

Talnetpro Consultancy
06.2017 - 02.2019

PGDM - Information Technology

Welingkar Institute of Management Development

Bachelor in Information Technology -

Vidyalankar School of Information Technology

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PRANALI SAWANT