PRANAV DALVI
Pune
Summary
Diligent Team Manager with 8+ years of experience in driving operational excellence. Along with proven ability to streamline processes, optimize inventory control, and significantly enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Manager
Amazon Development Centre
Banglore
07.2020 - Current
- Overseeing four supervisors and guiding them in leading a team of 25 associates.
- Implementing team-building strategies to foster collaboration and cohesion.
- Analyzing performance metrics to identify trends and optimization opportunities.
- Collaborating with recruitment to hire suitable support personnel.
- Coordinating with various teams to strategize achieving business goals.
- Formulating and executing plans to enhance productivity through forecasting and task balancing.
Team Lead
Wipro Pvt Ltd.
Pune
12.2017 - 07.2020
- Led and guided team members to ensure timely and high-quality task completion.
- Formulated strategies to enhance team productivity and elevate customer service standards.
- Conducted performance appraisals, offering feedback and pinpointing areas for improvement.
- Promptly and efficiently resolved escalated customer complaints or queries.
- Assisted the manager in planning future projects, initiatives, and objectives.
- Identified process improvement opportunities and implemented changes as necessary.
Sr. Associate
WNS Global Services
Pune
07.2015 - 12.2017
- Assisting customers with new reservations and modifications.
- Handling irate customers with efficiency and politeness.
- Managing customer escalations effectively.
- Maximizing revenue through inquiry conversion and upselling venue services.
- Building sustainable customer relationships and going the extra mile to engage them.
- Practicing effective listening to provide a premium guest experience.
Education
Bachelor of Science (B.Sc.) in Computer Science -
Mumbai University
01.2015
Secondary Education (10th Level) -
Don Bosco, High School Oros
01.2010
Skills
- Strategic Thinking
- Visionary Leadership
- Corporate Governance
- Operational Excellence
- Emotional Intelligence
- Revenue Forecasting
- Cost Control
Accomplishments
- Achieved “Employee of The Month” Recognition in the month of November 2020 from Eastern India for delivering quality seller Live and selection in Flipkart.
- As a team, we delivered 5% Regional Utilization growth in Women Ethnic vertical which was highest growth achieved by any super category team from Pan India in Flipkart.
- Solved Flipkart’s region-specific supply of brand like Philips from East which will enable 1-2 Day delivery to the end Consumer.
- Achieved NCC A Certificate (Air Wing) under the Authority of Ministry of Defence, Government of India.
Software Skill
Having knowledge in Advanced Excel like V lookup, H Lookup, Pivoting, different Formulae. Also Having knowledge in MS Word, PowerPoint.
Projects
Bajaj Finserv Limited, 3 Month, Retail EMI, Converting the prospects to pay through Bajaj EMI Card instead of other payment media such as Debit Card, Credit Card and cash.
Timeline
Team Manager
Amazon Development Centre
07.2020 - Current
Team Lead
Wipro Pvt Ltd.
12.2017 - 07.2020
Sr. Associate
WNS Global Services
07.2015 - 12.2017
Bachelor of Science (B.Sc.) in Computer Science -
Mumbai University
Secondary Education (10th Level) -
Don Bosco, High School Oros
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