Hi, I’m
Pranav Nandkumar Shivsharan
Pune
Summary
Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Organized Data and exceptional multitasker with top-notch verbal and written communication skills. Offering over 2 years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.
Overview
2
years of professional experience
1
Certification
Work History
TechMahindra
Customer service associate
03.2021 - 05.2022
Job overview
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled the International logistics of our client UPS ( United Parcel Services ) used to keep track of the global logistics of UPS into their server,
Baxter Planning Systems India Pvt Ltd.
Data Analyst- SC Tech Operations
05.2022 - Current
Job overview
- Documented effective and replicable methods for extracting data and organizing data sources.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Analyzing the data of client to segregate it according to various activities.
- Supporting client with buying and planning recommendations.
- Analyzing inventory of clients and creating alerts based on various inventory attributes.
- Finding the opportunity and implementing it for re-balancing the inventory.
Education
Pune University
(SPPU University
BSC from Computer
Science
ATSS College of
Business Studies, Maharashtra State
Board
KNMG, Jr.
College
HSC from Computer
Applications
University Overview
GPA: 69.84, GPA: 63.80
Maharashtra State
Board
Pratibha English
Medium School
SSC
University Overview
GPA: 56.00
JSPM's Rajarshi Shahu College of Engineering Pune Maharashtra
MBA from Operations And Supply Chain Management
03.2024
Skills
- Good Communication Skills,
- Ability to work under pressure
- Ability to learn
- Problem Solving
Accomplishments
- Achieved Customer satisfaction by resolving their queries of planning and procurement with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded with the Best Team Award for excellence in Project Management.
Certification
Best Team Award, Baxter Planning -
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Data Analyst- SC Tech Operations
Baxter Planning Systems India Pvt Ltd.
05.2022 - Current
Customer service associate
TechMahindra
03.2021 - 05.2022
Pune University (SPPU University
BSC from Computer
Science
ATSS College of Business Studies, Maharashtra State Board KNMG, Jr. College
HSC from Computer
Applications
Maharashtra State Board Pratibha English Medium School
SSC
JSPM's Rajarshi Shahu College of Engineering
MBA from Operations And Supply Chain Management
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