Pranay Kumar Kalumala
Hyderabad
Summary
Dynamic operations leader with a proven track record at Jubilant FoodWorks, enhancing efficiency and reducing attrition. Skilled in advanced Excel and business operations, I drive results through strategic process optimization and effective team management, achieving significant improvements in performance metrics and operational costs.
Overview
10
10
years of professional experience
Work History
Regional Lead - Workforce Management
Jubilant FoodWorks
Chennai
09.2024 - Current
- Improved DOT from 82% to consistent 90% in Q4 through operational process optimization.
- Enhanced efficiency and implemented retention strategies, reducing attrition from 30% to 22%.
- Brought down CPD from 36.5 to 35 in Q\2 through cost control and productivity improvements.
- Expanded vendor channel share from 3% to 18% in weekly FOD, improving delivery reliability.
- Increased weekender contribution from 0% to 10%, strengthening weekend capacity planning.
Senior Manager - Capacity Building
Delhivery.com
Goa
05.2023 - 09.2024
- Significantly improved AVTD from 70% to 90% by identifying and addressing hiring deficiencies.
- Maintained high AVTD of 90% in Karnataka through effective recruitment strategies.
- Spearheaded rider hiring and retention initiatives in Goa and Maharashtra.
Assistant General Manager
Dunzo Digital Pvt Limited
Bangalore
06.2022 - 05.2023
- Scaled JioMart to 3 lakh orders/month from launch.
- Reduced delivery cost from 100 to 48.
- Maintained 95% completion rate and improved customer experience by 15%.
SUPPLY LEAD - City Operations
Dunzo Digital Pvt Limited
Bangalore
09.2021 - 05.2022
- Improved delivery efficiency by 15% via route optimization.
- Reduced partner onboarding cost from 1500 to 1200.
- Achieved 30% reduction in operational costs.
SUPPLY OPERATIONS MANAGER
Dunzo Digital Pvt Limited
Bangalore
09.2019 - 09.2021
- Led supply team and ensured operational excellence.
- Enhanced fleet utilization and improved partner retention.
- Planned and implemented fraud control models.
OPERATIONS EXECUTIVE
Dunzo Digital Pvt Ltd
Hyderabad
02.2019 - 09.2019
- Monitored transactions and onboarded 2000+ delivery partners.
OPERATIONS
Eventcel.com
Karimnagar
04.2016 - 02.2019
- Planned and executed 300+ events.
- Managed training, coordination, and client retention.
- Managed vendor relationships to secure services and materials for events.
- Organized training sessions for staff on new tools and processes.
Education
Bachelor of Arts -
Dr. BR Ambedkar University
HanamkondaIntermediate -
Narayana Junior College
HyderabadSSC -
Swami Vivekananda Concept School
Jammikunta, KarimnagarB.Tech - Electronics and Communications
SRM University
Chennai, Tamil NaduSkills
- Intermediate SQL
- Advanced Excel
- MS Office Package
- Business Operations Background
Timeline
Regional Lead - Workforce Management
Jubilant FoodWorks
09.2024 - Current
Senior Manager - Capacity Building
Delhivery.com
05.2023 - 09.2024
Assistant General Manager
Dunzo Digital Pvt Limited
06.2022 - 05.2023
SUPPLY LEAD - City Operations
Dunzo Digital Pvt Limited
09.2021 - 05.2022
SUPPLY OPERATIONS MANAGER
Dunzo Digital Pvt Limited
09.2019 - 09.2021
OPERATIONS EXECUTIVE
Dunzo Digital Pvt Ltd
02.2019 - 09.2019
OPERATIONS
Eventcel.com
04.2016 - 02.2019
Bachelor of Arts -
Dr. BR Ambedkar University
Intermediate -
Narayana Junior College
SSC -
Swami Vivekananda Concept School
B.Tech - Electronics and Communications
SRM University