PRAPHUL SHARMA
MOHALI
Summary
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing business opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CANARA BANK
JALANDHAR
05.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Grew business banking relationships through proactive outreach.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created financial management mechanisms to minimize financial risk to business.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Coordinated preparation of external audit materials and external financial reporting.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed or analyzed information to assess current or future financial status of firms.
Assistant Branch Manager
CANARA BANK
CHANDIGARH
09.2020 - 05.2022
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Coordinated marketing activities such as promotional campaigns, advertising.
Credit Officer
CANARA BANK
JAIPUR
08.2016 - 08.2020
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Developed policies and procedures for approving and managing customer credit limits.
- Assessed the impact of new products or services on current credit policies.
- Monitored customer account activity to identify any potential risks or issues.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Provided guidance and advice on credit management practices to internal stakeholders.
- Researched industry best practices related to consumer lending regulations.
- Maintained accurate records of all customer interactions including notes on conversations and decisions made.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
- Identified areas where improvements could be made in the existing process for granting credits.
- Responded promptly and professionally to inquiries from customers regarding their accounts.
- Performed periodic audits on customer accounts in order to verify accuracy of information provided by applicants.
- Ensured that all relevant documents were collected before making a decision about granting a line of credit.
- Provided training and guidance for junior staff members in order to help them develop their skills as Credit Officers.
- Worked closely with collections departments in order to ensure timely payments from customers.
- Collected and checked borrower income, credit history and employment information.
- Recommended approval or disapproval of different loan types based on established criteria.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Followed banking requirements and government lending regulations.
- Assessed property appraisals, title histories and insurance information.
- Examined collateral to establish market value and assessed repayment capacity using secondary revenue sources before loan approval.
- Led, structured and negotiated complex credit transactions and documentation to mitigate risk.
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
- Determined credit approval based on financial standing, credit records and payment history.
- Determined resources required to achieve successful software conversion and validation upgrade.
- Disseminated information regarding cash flow to appropriate stakeholders, enabling decisions for credit risk policy adjustments.
- Informed applicant of credit research results in writing with formal credit reports.
- Wrote contracts and terms for approved credit requests, fulfilling legal and financial requirements to protect institution.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Entered credit slips and return requests to issue authorizations and process returns documentation.
- Examined city directories and public records to verify residence property ownership, bankruptcies and liens.
- Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Identified possible issues with credit systems and monitoring by streamlining processes ahead of time.
- Submitted delinquent accounts to collections department or outside resources.
- Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
- Answered incoming inquiries to discuss credit report information with subscribers.
- Verified applicants' references pertaining to employment, health history and social behavior.
- Reviewed accounts for signs of fraud and non-payment issues.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Contacted customers to notify of delinquent payments and resolve.
- Provided customer credit information to official representatives from banks and other financial institutions.
- Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Met with credit applicants to acquire personal and financial information used to process credit report.
Audit Associate
ERNST & YOUNG GDS LLP
GURUGRAM
09.2015 - 06.2016
- Developed and implemented internal audit procedures to ensure compliance with GAAP standards.
- Conducted financial audits of clients' records, including accounts payable and receivable, payroll, and general ledger transactions.
- Reviewed management's reports to identify discrepancies or irregularities in accounting practices.
- Reviewed client contracts and agreements for accuracy and compliance with applicable laws and regulations.
- Performed tests of internal controls to assess the adequacy of existing systems and processes.
- Assisted external auditors in preparing financial statements for public companies.
- Analyzed data to detect areas where cost savings could be achieved without compromising quality assurance objectives.
- Identified potential risks associated with new business initiatives and proposed solutions to mitigate those risks.
- Prepared detailed workpapers documenting all audit evidence obtained during the course of an engagement.
- Provided consulting services on complex accounting issues such as revenue recognition, deferred taxes, consolidation of subsidiaries.
- Evaluated the effectiveness of corporate governance policies and procedures related to risk management activities.
- Monitored changes in legislation affecting accounting practices and provided guidance on implementation of these changes.
- Served as a resource for staff members regarding interpretation of Generally Accepted Accounting Principles.
- Researched technical accounting literature when needed to resolve complex issues related to financial statement preparation.
- Drafted written summaries outlining findings from audit engagements for senior management review.
- Produced periodic reports summarizing the results of audit activities for presentation at board meetings.
Education
MBA - BUSINESS
PANJAB UNIVERSITY
CHANDIGARH05-2023
BCOM. (HONS IN ECONOMICS) - COMMERCE
POST GRADUATE GOVERNMENT COLLEGE SEC 11
CHANDIGARH05-2014
High School Diploma -
ST ANNE'S CONVENT SCHOOL
CHANDIGARH03-2008
Skills
- Excels in team leadership
- Relationship building and management
- FHA loan process background
- Staffing optimization
- Financial analysis and planning
- Employee monitoring
- Strong team-builder
Affiliations
- Enjoys playing Badminton, chess & swimming
- Listens old indian songs for relaxation.
Languages
Hindi
First Language
English
Proficient (C2)
C2
PUNJABI
Intermediate (B1)
B1
Accomplishments
- Was specially commended as BRANCH INCHARGE for achieving 100% SPOT rectification of queries in internal audit of the branch, twice in a row.
Certification
- JAIIB
Timeline
CANARA BANK
05.2022 - Current
Assistant Branch Manager
CANARA BANK
09.2020 - 05.2022
Credit Officer
CANARA BANK
08.2016 - 08.2020
Audit Associate
ERNST & YOUNG GDS LLP
09.2015 - 06.2016
- JAIIB
MBA - BUSINESS
PANJAB UNIVERSITY
BCOM. (HONS IN ECONOMICS) - COMMERCE
POST GRADUATE GOVERNMENT COLLEGE SEC 11
High School Diploma -
ST ANNE'S CONVENT SCHOOL
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