Prarthana Daswani
Lucknow
Summary
Resourceful Senior Associate known for high productivity and efficient task completion. Possess specialized skills in project management, client relationship building. Excel in time management, teamwork, and adaptive thinking which significantly contribute to achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Reservations Senior Associate
tulah Clinical Wellness
Kerala
09.2024 - Current
- Supervised reservation processes, ensuring accuracy in bookings, modifications, and cancellations.
- Managed and processed payment transactions, including deposits, full payments, and refunds.
- Provided high-level customer service, addressing complex inquiries and resolving issues efficiently.
- Utilized reservation systems (e.g., Opera, Amadeus) for booking management and reporting.
- Played a key role in the pre-opening team, developing and implementing Standard Operating Procedures (SOPs) for the reservations department.
- Trained and mentored junior team members, ensuring adherence to SOPs and company policies.
- Upsold additional services and room upgrades, improving customer satisfaction and revenue.
- Maintained accurate records and ensured compliance with company policies and standards.
- Demonstrated basic knowledge of night audit procedures, assisting with end-of-day reports and reconciling transactions.
- Worked closely with front desk, housekeeping, and finance teams to optimize guest experience and operational efficiency.
Reservations - Team Member
Six Senses Vana
Dehradun
04.2024 - 08.2024
- Managed customer reservations via phone, email, and online systems.
- Processed booking changes, cancellations, and special requests with accuracy.
- Handled payment transactions, including deposits, full payments, and refunds.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Used reservation software (e.g., Opera, Amadeus) to process bookings and generate reports.
- Upsold additional services and room upgrades, enhancing customer experience.
- Maintained detailed records and adhered to company policies and procedures.
- Collaborated with team members to meet targets and improve booking efficiency.
- Handled high-volume bookings with strong multitasking and time management skills
Reservation - Core Agent
Four Seasons Hotels and Resorts
Bengaluru
07.2022 - 04.2024
- Delivered excellent customer service, handling inquiries and booking requests across multiple platforms.
- Managed reservation systems efficiently, ensuring accuracy in bookings and modifications.
- Resolved customer issues quickly, maintaining a calm and professional demeanor.
- Demonstrated strong communication skills, both verbal and written, with clients and internal teams.
- Proficient in using reservation software (Opera, Amadeus, Sabre) for booking and reporting.
- Upsold additional services and room upgrades, contributing to revenue growth.
- Collaborated with team members to manage streamline processes.
- Ensured all reservation details were accurately recorded and aligned with company policies.
Trainee
The Ritz Carlton
Bangalore
12.2018 - 03.2019
- Gained comprehensive knowledge across all core hotel departments, enhancing overall operational understanding.
- Built self-confidence by consistently taking initiative and mastering key tasks in a fast-paced environment.
- Cultivated strong leadership abilities, assuming responsibility for executing tasks efficiently and motivating team collaboration.
- Developed and refined essential skills and techniques through focused practice and a commitment to continuous improvement.
Education
Bachelors in Hotel Managment -
Ramaiah University of Applied Sciences
01-2022
PUC -
Modern Academy
Lucknow01-2018
High School -
City Montessori School
Lucknow01-2016
Skills
- Reservation and Property Management Systems Expertise
- Rate and Inventory Optimization
- Team Building
- Advanced Problem-Solving and Critical Thinking
- Operational Efficiency Improvement
- Customer Relationship Management (CRM)
- Technical Support and Issue Resolution
- Process Automation and Streamlining
- Business Intelligence and Data-Driven Decision Making
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Timeline
Reservations Senior Associate
tulah Clinical Wellness
09.2024 - Current
Reservations - Team Member
Six Senses Vana
04.2024 - 08.2024
Reservation - Core Agent
Four Seasons Hotels and Resorts
07.2022 - 04.2024
Trainee
The Ritz Carlton
12.2018 - 03.2019
Bachelors in Hotel Managment -
Ramaiah University of Applied Sciences
PUC -
Modern Academy
High School -
City Montessori School
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