PRASAD DUJJI
Banking and Finance
Mumbai
Summary
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Kotak Mahindra Bank Ltd
04.2023 - Current
- Handling PSV and SQM audits for the branch
- Handling of nodal and MD escalations and closing the same on priority.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business
Service Delivery Manager (Manager)
RBL Bank Ltd
07.2021 - 04.2023
- Handling the Operations and Sales team to meet the sales target
- Handling Internal audit and IAD audit for the branch
- Enhanced service delivery by developing and implementing efficient processes.
Burgandy Service Relationship Manager(Deputy Manager)
Axis Bank Ltd
08.2020 - 07.2021
- Handling KYC for residents as well as NRI clients
- Looking After the demat and the forex transactions
- Looking after account opening and service requests and making sure that the FTNR is below 2%.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Service Delivery Manager(Deputy Manager)
Indusind Bank Ltd
09.2018 - 08.2020
- Looking after Account opening process (Opening of new Account ie Saving Account and Current Account etc) adhering to KYC norms and verifying Documentations, Checking and sending it to Back Office to get the Account opened
- Handling of Customer Complaints and Escalations, Cash and Non cash operations and locker
- Improved service quality, addressing client concerns promptly and professionally.
Branch Service Partner {SENIOR OFFICER}
Yes Bank Ltd
09.2015 - 09.2018
- Branch Authorizer, Looking after all the authorizations in the branch cash and non cash
- Verification of BOD reports of CASA opening and reporting the same to Cluster Head
- Monitoring of all suspense accounts
- Handling Currency Chest operations, taking care of Cash Sorting, ATM payments ,Cash Indent/Offload of Branches, Vendors Payments, White Label ATM payments.
Associate
STATE STREET SYNTEL SERVICES PVT LTD
10.2014 - 05.2015
- Calculating of Pre-NAV for US mutual funds
- Production of daily Pre-NAVs for different funds groups and validating of Pre-NAV
- Verifying of Trade Tickets short term and long term trades with Bloomberg for their prices
- Verifying of mark to markets report and expense accruals on daily basis with the super sheets.
Officer
ICICI Bank Ltd
03.2013 - 09.2014
- Scrutinizing of Account opening/relationship opening Forms as per KYC norms of Corporate clients of International location.
- Doing Amlock checks as per AML policy
- Opening of cust id and accounts of corporate clients
- Setting up Corporate Internet Banking.
Education
MBA - FINANCE
SIES College of Management
2021
Master of Commerce - ACCOUNTS
MUMBAI UNIVERSITY
04.2001 -
Bachelor of Financial Markets - Financial Markets
Swami Vivekakand
04.2001 -
Skills
Compliance reviews
undefinedAdditional Qualifications
- Post-graduation diploma in branch banking from NIIT
- NSDL Certification from National stock exchange of India.
- AMFI certification from National Stock exchange of India.
- IRDA Certification
- Technical Knowledge
- Proficiency in MS-Office
- Diploma in software
Personal Information
- Date of Birth: 03/31/91
- Marital Status: Single
Timeline
Branch Operations Manager
Kotak Mahindra Bank Ltd
04.2023 - Current
Service Delivery Manager (Manager)
RBL Bank Ltd
07.2021 - 04.2023
Burgandy Service Relationship Manager(Deputy Manager)
Axis Bank Ltd
08.2020 - 07.2021
Service Delivery Manager(Deputy Manager)
Indusind Bank Ltd
09.2018 - 08.2020
Branch Service Partner {SENIOR OFFICER}
Yes Bank Ltd
09.2015 - 09.2018
Associate
STATE STREET SYNTEL SERVICES PVT LTD
10.2014 - 05.2015
Officer
ICICI Bank Ltd
03.2013 - 09.2014
Master of Commerce - ACCOUNTS
MUMBAI UNIVERSITY
04.2001 -
Bachelor of Financial Markets - Financial Markets
Swami Vivekakand
04.2001 -
MBA - FINANCE
SIES College of Management
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