Prasad Jagtap

Client: NMB Bank

• Implementation and Execution of SQL queries as per requirement of the case
• Handling complaints of clients like linking/de-linking of debit card and related issues as well as solving them thoroughly
• Making sure the linking and de-linking is done properly , verifying the changes and generating reports
• Assisting clients with PIN generation and checking the process
• Handling Mobile registration chargeback and card hosting as well as verifying hosting
• Taking care of overseas card management
• Solving issues related to card limits and overseas transactions
• Handling uni-index ticketing tool with various different priorities and completing it in required time
• Working on tickets based on priority
• Hands-on of NMBS Portal, Base24, Jira ticketing tool, Kibana
• Handling file transmission on different servers using FTP client Filezilla
• Resolving issues related to master card, visa, Rupay
• Monitoring Database transactions of clients
• Checking and sending daily work reports to bank
• Handling and checking application log if transaction is declined
• Checking progress of tickets which have been sent to other teams
• Monitoring count of ready debit cards, Lost cards using Kibana

CLIENT: United Automobile, State Auto Insurance Companies

• Identify and work on tickets from ServiceNow as per their priority
• End to end execution of tickets
• Handling execution of scenarios related to policies like add, delete, renew, settlement etc
• Checking information from tickets and comparing it with database of
• Department of Motor Vehicle
• Ensuring correctness of executed tasks by performing thorough testing
• Identifying clients for discount eligibility with help of shell script
• Performing DML, DDL operations using SQL developer tool
• Handling Linux server by using Putty tool
• Maintaining Database activities
• Performing and managing manual backup as well as handing over related information to L2 team
• Maintaining and submitting error log files
• Having understanding of basic domain knowledge
• Handling multiple tasks efficiently
• Handling tight deadline tasks efficiently