Prasad Raut
Thane
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
21
21
years of professional experience
Work History
Assistant Manager - Customer Service
ELEGANT COLLECTION
Mumbai
05.2014 - Current
- Receiving orders from customers on a day-to-day basis and forwarding the same to the OPS (Order Processing Section) team for entry in the EMR system and raw material procurement.
- Coordination with OPS for the entry of orders in the provided time frame.
- At the same time, send the confirmation receipt and confirmed ship dates, along with price confirmation, to the customer to avoid any future discrepancies.
- Working closely with the production and QC teams to ensure orders are delivered to customers on the promised dates without compromising the standards of quality agreed upon by both parties.
- Informing customers in advance about late orders, which are likely to be delayed.
- Sending tracking details to the customer, and other shipment-related information/documents, once the orders are shipped.
- Keeping track of the parcel through the carrier portal until it reaches the customer.
- Maintaining records of customer complaints in the system and making sure necessary actions are taken to eliminate errors in future and current orders.
- Consider the advice of seniors and people from the concerned departments to resolve the production-related issues and customer complaints.
- Provide information to the customer about the company's products, new developments, and techniques.
- Respond to customer emails on a day-to-day basis.
- Touch base with overseas customers on a regular basis for the inflow of new production orders and new product developments.
- Maintain records of each customer for future reference, e.g.
- Summary of sales for each year, top-selling styles, complaints, queries, current matters, price negotiations, compliance requests, favors, discounts, loan materials, and returnable goods.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Managed day-to-day operations of the Customer Service department.
- Monitored customer feedback and implemented changes based on those insights.
- Coordinated with other departments to ensure customer satisfaction.
- Interfaced with vendors regarding product availability or delivery issues.
Sr. Executive (Sales Support)
DANIA ORO JEWELLERY PVT. LTD.
Mumbai
04.2007 - 01.2014
- Pricing of Jewellery styles as per the agreed conditions
- Preparation of Packing list and Sales Invoice for the purpose of Export
- Maintenance of Open Order Report for production department
- Sales order generation and circulation
- Preparation of principle raw material requirement and sending to concerned department
- Maintaining component wise breakup of F.O.B
- For all commercial Invoice
- Calculating Usage Variance of Gold, Silver for all Invoices in grams
- Maintaining Over-bagging Report for Diamonds in Carats
- Diamond and Color stone rates Comparison for profitability
- Preparation of Sales Return and Remaking Invoices
- Purchase Order prices verification and asking for Amendment if necessary
- Coordinating with the customers located in U.S.A
- & U.K
- Liasoning with Diamond office, Colour stone supplier and various Production Departments
- Creating Line sheets for Sterling, PIWs for Zale, Spec sheet/Price Banding for Signet in provided format
Controller / Store Keeper
IDEAL JEWELLERY PVT LTD (SEEPZ)
04.2005 - 04.2007
- Worked in Store department for 1 Year as Store-Keeper
- Maintaining stock registers
- Purchase and Issuing of material
- Preparation of Monthly department wise consumption report
- Worked in Central department for 1 Year a diamond and gold stock controller (Promoted from Store Keeper to Controller)
- Maintaining stock of diamond, gold, silver and accessories on the production floor in EMR
- Day to day entries of the production process in EMR system
- Maintaining stock of rejections and preparation of monthly rejection report
Admin Assistant
PATNI COMPUTERS PVT. LTD. (SEEPZ)
04.2004 - 02.2005
- Marinating stock registers for stationary issued and purchased
- Preparing SRN’s / GRN’s in PeopleSoft for goods purchases and services rendered
- Maintaining complaint register for Employees
Education
T.Y.B.Com -
University of Mumbai
01.2011
S.Y.B.Com -
University of Mumbai
01.2010
F.Y.B.Com -
University of Mumbai
01.2008
Computer Hardware -
Globnet Computer Institute
01.2003
H.S.C. -
Maharashtra State Board of Secondary And Higher Secondary Education
01.2003
S.S.C. -
Maharashtra State Board of Secondary And Higher Secondary Education
01.2001
MBA -
Manipal University
JaipurSkills
- Microsoft Excel
- Order processing
- Customer communication
- Complaint resolution
- Problem solving
- Team leadership
- Microsoft Word
- Familiarity with EMPEROR OS
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 09/15/85
Personal Qualifications
- 2011, University of Mumbai, T.Y.B.Com
- 2010, University of Mumbai, S.Y.B.Com
- 2008, University of Mumbai, F.Y.B.Com
- 2003, Globnet Computer Institute, Computer Hardware
- 2003, Maharashtra State Board of Secondary and Higher Secondary Education, H.S.C.
- 2001, Maharashtra State Board of Secondary and Higher Secondary Education, S.S.C.
References
References available upon request.
Timeline
Assistant Manager - Customer Service
ELEGANT COLLECTION
05.2014 - Current
Sr. Executive (Sales Support)
DANIA ORO JEWELLERY PVT. LTD.
04.2007 - 01.2014
Controller / Store Keeper
IDEAL JEWELLERY PVT LTD (SEEPZ)
04.2005 - 04.2007
Admin Assistant
PATNI COMPUTERS PVT. LTD. (SEEPZ)
04.2004 - 02.2005
T.Y.B.Com -
University of Mumbai
S.Y.B.Com -
University of Mumbai
F.Y.B.Com -
University of Mumbai
Computer Hardware -
Globnet Computer Institute
H.S.C. -
Maharashtra State Board of Secondary And Higher Secondary Education
S.S.C. -
Maharashtra State Board of Secondary And Higher Secondary Education
MBA -
Manipal University
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