Prasana Gupta
New Delhi
Summary
High-achieving Senior Executive bringing expertise in business planning, revenue development and change management. Offers 14 years of leadership in the aviation and air cargo industry along with entrepreneurial, forward thinking mindset and demonstrated track record of accomplishment. Leads cargo operations, business planning and change management to support reliable warehouse, ramp and flight activities. Oversees documentation, load planning and partner coordination to protect service standards, customer requirements and cargo upliftment. Drives complex air cargo processes across import, export and special shipments with disciplined control and clear reporting. Delivers value through leadership, problem solving and strong stakeholder coordination across operations, booking and delivery.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Senior Executive
InterGlobe Aviation Ltd (Indigo Airlines)
New Delhi
Dec 2018 - Current
- Coordinate warehouse dispatch operations, managing documents and aligning shipments for release.
- Properly segregate incoming cargo and coordinate delivery timelines to consignee.
- Improved reporting clarity by delivering clear documentation and accurate report workflows.
- Achieved higher cargo upliftment through coordinated cross-department planning and operational alignment.
- Owned operations and booking department execution, managing schedules and service flow.
- Improved inbound cargo handling accuracy through careful marking and labeling during flight checks.
- Delivered effective acceptance outcomes through structured load planning and uplift coordination.
- Improved shipment distribution by adapting routing across lean-sector routes effectively.
- Plan cargo loading according to flight capacity, securing compliant weight distribution.
- Manage prime customer relationships across Amazon, Flipkart, and DTDC channels.
- Own cross-station coordination for timely delivery of value-added shipments.
- Accept outbound shipment according to sales planning and shipping manifest details.
- Monitored shipment handling discrepancies for high priority loads and identified issues.
- Delivered safe special cargo handling by following val vun per avi dg SOPs. Reduced risk in ground operations through proper safety equipment maintenance. Improved readiness by keeping assets clean and serviceable for service.
- Improve operational visibility by tracking flight loading, planning, and cargo ramp activity.
- InterGlobe Aviation Limited, doing business as Indigo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India. It is the largest airline in India by passenger's carried and fleet size, with a 65.2% domestic market share as of Feb 2025.
Cargo Officer
Cargo service Center India Pvt. Ltd
New Delhi
01.2013 - 01.2018
- Own end-to-end understanding of air cargo handling procedures across all segments. Apply customer airline operations manual standards to coordinate every shipment effectively. Coordinate daily handling for international airlines: Swiss World Cargo, Singapore Cargo, and Finn Air Cargo.
- Manage document processing for charges calculation, freight collect handling, statements.
- Maintain proper, accurate transaction records across financial and non-financial communications.
- Communicate operational matters and discrepancies to seniors and customers promptly and accurately.
- Assisted manager running shift monitoring, controlling, supervising third-party handling work.
- Manage assigned tasks diligently, effectively, and on-time to support customer satisfaction.
- Coordinate with customs, airlines, agents, and governing bodies across import/export processes.
- Carry out additional task duties assigned periodically by senior staff members.
- Improve customer service by resolving cargo terminal complaints quickly and thoroughly. Reduce emergency disruption by coordinating timely updates with heads of department and agencies. Strengthen cargo handling accuracy through disciplined document checks and shift monitoring of receipts.
- Maintain accurate projection versus material availability, tracking warehouse and vendor balances.
- Coordinates on-time material dispatch by monitoring effective movement from start to finish. Maintains accurate PDA accounts for customers and tracks account information. Resolves customer queries through regular checks and timely PDA account updates.
- Review and manage export and import documentation, coordinating tonnage report updates.
- Own daily office communication inbox, managing email, telex, and document routing.
- Conducted monthly open forums for customers and colleagues to share ideas and complaints.
- Proactively supported audits of operational systems and processes by external ISO auditors.
Education
One year diploma - Direction Computer application
SBI computer Education
Bareilly01-2009
B.COM -
MJP Rohilkhand University
BareillyIntermediate - commerce
U.P Board
AllahabadMatriculation - commerce
U.P Board
AllahabadSkills
- Customer service
- Air cargo and freight
- Inventory management
- Export documentation
- Supervision and leadership
- Airport operations
- People management
- Cargo planning and operations
- Aviation management
- Facility management
- Cargo operations
- Cargo Operations
- Cargo Planning
- Aviation Management
- Facility Management
- Management Skills
Language Known:
Languages English, Hindi
Upper Intermediate
B2
Certification
- Dangerous Goods Regulations (DGR) Certification(Certificate No: B7112/26/08)(Valid Up to : 25th Sep 2028)
- [Personnel Responsible for the Processing or Accepting Dangerous Goods] Licence
Hobbies and interests
Listening music
IndustrialTrainings:
- Basics of Ramp Safety Awareness.
- Basics of Cargo acceptances & Procedure.
- D.C.M.S (Domestic Cargo Management System).
- Change Management
Disclaimer
"I hereby declare that all the information furnished by me above is correct and true to the best of my knowledge and belief" DATE: Place: Prasana Gupta
Timeline
Senior Executive
InterGlobe Aviation Ltd (Indigo Airlines)
Dec 2018 - Current
Cargo Officer
Cargo service Center India Pvt. Ltd
01.2013 - 01.2018
One year diploma - Direction Computer application
SBI computer Education
B.COM -
MJP Rohilkhand University
Intermediate - commerce
U.P Board
Matriculation - commerce
U.P Board