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PRASANNA KADAM
Mumbai
Summary
Results-oriented professional with extensive experience in fraud prevention, sales operations, and team leadership. Proven track record in identifying fraudulent activities, driving sales conversions, and fostering high-performance team environments. Adept at managing complex operational workflows and delivering high-quality customer service in fast-paced financial and insurance sectors.
Overview
2
2
Languages
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Fraud Specialist II
JP Morgan Chase Bank
Mumbai
01.2024 - 07.2026
- Identified and eliminated fraudulent activities across consumer accounts, safeguarding organizational assets and enhancing customer trust.
- Executed claim settlements through validation and invalidation of transactions, ensuring compliance with rigorous risk assessment protocols.
- Managed complex operational workflows across Consumer Banking and Wealth Management, optimizing service delivery and coordination between departments.
Sales Executive (Operations)
Impactguru
Mumbai
07.2023 - 10.2023
- Streamlined sales processes, increasing lead-to-sale conversion efficiency.
- Converted warm leads into sales through tailored services for crowdfunding campaigns, enhancing client satisfaction.
- Contacted prospective patients and guided them through healthcare financing options at ImpactGuru.
- Managed lead follow-ups and updated CRM records for sales pipeline tracking.
- Presented loan product details to hospital partners and patient families.
Team Coach (Post Sales)
ACKO General Insurance
Bangalore
01.2023 - 07.2023
- Monitored team performance metrics, providing coaching to bridge skill gaps and improve capabilities.
- Led and mentored team to cultivate open communication and enhance performance.
- Organized team-building initiatives to boost morale and strengthen collaboration.
- Oversaw day-to-day operations to ensure adherence to service level agreements and deadlines.
Customer Service Executive (Pre Sales)
ACKO General Insurance
Mumbai
09.2021 - 01.2023
- Resolved customer queries via phone, email, and chat, ensuring accurate and timely responses.
- Identified customer needs to provide appropriate solutions and improve satisfaction levels.
- Managed policy servicing across digital insurance operations for ACKO General Insurance.
- Coordinated claims documentation and follow-up with customers and internal teams.
- Reviewed underwriting files for accuracy and compliance with insurer guidelines.
Sales Executive
Colour Chem
Mumbai
08.2016 - 03.2021
- Conducted market research to uncover new selling opportunities and assess changing customer needs.
- Facilitated client meetings to address concerns and present tailored product solutions.
- Facilitated client meetings to resolve concerns and deliver customized product solutions.
Education
HSC -
Nirmala Memorial Foundation College of Commerce and Science
Mumbai, Maharashtra 07.2009 - 10.2011
Skills
- Fraud Detection
- Risk Management
- Sales Operations
- Team Leadership
- Performance Monitoring
- Customer Relationship Management
- Market Research
- Lead Conversion
- Conflict Resolution
- Data Analysis
- Financial Operations
- Process Improvement
Personal Information
Title: Fraud Specialist & Sales Operations Professional
Accomplishments
- Optimized team performance and operational efficiency as a Team Coach by implementing structured goal-setting and performance monitoring.
- Successfully mitigated financial risk by identifying and eliminating fraudulent activities within high-volume consumer accounts.
- Increased sales conversion rates by effectively managing warm leads and providing value-added services.
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteHybridLocation: Mumbai, MH
Open to relocation: Yes
Minimum Desired Compensation
₹45000/yrLanguages
English
First Language
Marathi
Advanced
C1
Timeline
Fraud Specialist II
JP Morgan Chase Bank
01.2024 - 07.2026
Sales Executive (Operations)
Impactguru
07.2023 - 10.2023
Team Coach (Post Sales)
ACKO General Insurance
01.2023 - 07.2023
Customer Service Executive (Pre Sales)
ACKO General Insurance
09.2021 - 01.2023
Sales Executive
Colour Chem
08.2016 - 03.2021
HSC -
Nirmala Memorial Foundation College of Commerce and Science
07.2009 - 10.2011