Sayeeda Akhtar Kolkar

Project: Mubadala Healthcare (2023-2024)

• Optimized Microsoft Dynamics 365 CRM to enhance healthcare operations.
• Configured Model-Driven Apps (Marketing, Sales, Care Coordination) for seamless patient management.
• Collaborated with developers and stakeholders to align CRM solutions with business needs.
• Conducted functional testing and validated workflows to ensure system efficiency.
• Ensured compliance with healthcare standards and regulations.
• Maintained daily communication with project leads to track progress and resolve issues.
• Delivered prompt, effective solutions tailored to healthcare requirements.
• Focused on meticulous documentation and knowledge transfer for sustainable system maintenance.
• Improved operational efficiency and productivity through tailored CRM solutions.

Project- FMC Flu and COVID-19 Project (USA) – Functional Consultant -2021-2022

• Played a key role in optimizing COVID-19 and Flu applications using Microsoft Dynamics 365.
• Implemented Canvas Apps, Self-Service Portals, and Model-Driven Apps to meet project requirements.
• Configured and managed data within Model-Driven Apps for seamless functionality.
• Conducted end-to-end scenario testing and regression testing to ensure system integrity and stability.
• Identified, reported, and resolved bugs promptly, fostering a collaborative development environment.
• Participated in daily stand-ups with clients and project teams to align on progress and objectives.
• Addressed Change Requests (CRs) to adapt to evolving customer needs.
• Delivered impactful solutions to enhance application performance and user experience.

Meta Care Healthcare (2025)

• Spearheaded the development of Meta Care’s internal D365 CRM application for 360° patient management.
• Collaborated with the development team to integrate healthcare-centric functionalities and resolve bugs during testing.
• Documented product functionalities to ensure seamless system adoption and future enhancements.
• Delivered a robust, user-friendly CRM solution for comprehensive patient management.

Client Demos (2023–2025)

• Delivered tailored CRM Marketing module demonstrations for leading Middle Eastern healthcare and academic institutions, including SEHA (Abu Dhabi), Al-Zahra (Dubai), DHA (Abu Dhabi), and HBKU (Qatar).
• Showcased CRM technology to optimize marketing strategies, enhance customer engagement, and streamline campaign management.
• Provided customized CRM solutions aligned with client-specific business goals, leveraging deep knowledge of the Middle Eastern market.

Denton County – Vaccine Management Project (2022–2023)

• Led CRM configuration and end-to-end testing to ensure seamless functionality aligned with project requirements.
• Conducted regression testing to maintain system quality and reliability.
• Documented and reported bugs, facilitating efficient issue resolution.
• Engaged in weekly stand-up meetings with clients and project teams for transparent communication.
• Delivered client demonstrations via screen-sharing to showcase system enhancements and issue resolutions.
• Supported Change Requests (CRs) to adapt to evolving project needs.

Arthur Health, Canada (2019–2021)

• Developed comprehensive training materials, including user guides for Patient Portal, Provider Portal, Referrals, and Resource Schedule Configuration Setup.
• Crafted clear documentation to enhance system understanding and user proficiency.
• Facilitated efficient onboarding and training, enabling end-users to leverage system functionalities effectively.
• Played a key role in ensuring smooth system adoption and operational efficiency.

WeCare Product – Sri Lanka Ministry of Health (2019–2020)

• Configured the CRM platform to ensure seamless application setup for the Ministry of Health.
• Conducted comprehensive testing on application and portal functionalities, documenting and reporting issues.
• Participated in daily stand-up meetings to prioritize and address issues efficiently.
• Supported the successful deployment and optimization of the WeCare Product, enhancing healthcare operational efficiency.