Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Prasanna R

Bangalore

Summary

Self driven Agency manager with 2+ Years of experience . with People management & technical knowledge. Ideal thinker with Practical knowledge. Experienced in providing excellent customer service and resolving complex customer inquiries. Knowledgeable Agency manager with over 2+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

2
2
years of professional experience

Work History

Customer Support MIS

04.2022 - Current
  • Automated the incentive dashboard and addressed manpower requirements.

Sales Executive

- Current
  • Joined as Sales Agent in September 2021
  • Built a core team, understood customer requirements, and promoted insurance products.

Collection Field Agency Manager

Navi Private Ltd.
Bangalore
12.2022 - 12.2023
  • I was Responsible for the collections performance on various collection parameters such as District wise , State wise , Loan loss provisioning, Collection costs, Penal interest collection for Tamilnadu & Karnataka.
  • And Managing the collections through team of ACMs/Agency
  • Will travel to all the locations within the state’s on a monthly basis to review the performance of each field location.
  • Ensuring smooth execution of the various strategies/drives planned by the Head of department for day-to-day collection performance improvement. Designing ground level plans for executing the team strategies.
  • Periodic performance review of the Agents / Agency & keeping close control to ensure the achievement of allocated collection targets.
  • Periodic monitoring of the field capacity as per the Avg. Collection Ratio (ACR) and Monthly review of the state, location, agency performance, acting against the low performer Agents, Agency’s, Agents (off rolls) & agencies. Identifying & suggesting new agencies / Agent’sfor collection and evaluation before empanelment of these agencies.
  • Was also responsible for the payout for Agencies & involved in planning payout grid

Education

Bachelor of Arts -

Indian Academy Degree College
03.2021

PUC (CEBA) -

HKES SVP College
03.2017

Skills

  • Dashboard
  • Team Management
  • Tableau (Business Intelligence Software)
  • Process Improvements
  • Management
  • Microsoft Excel
  • Closing (Sales)
  • Vendor Management
  • Operations
  • Automation
  • Sales
  • Customer Support
  • Insurance Products
  • Analytics
  • Revenue Generation
  • Relationship Building
  • Staff Training
  • Financial Oversight
  • Inventory Management
  • Data Analysis
  • Cost Control
  • Resource Allocation
  • Quality Assurance
  • Training Management
  • Program Optimization
  • Operations Oversight

Personal Information

Title: Agency Manager

Languages

  • English
  • Tamil
  • Kannada
  • Hindi
  • Teleugu

Hobbies and Interests

  • Cricket
  • Watching movies

Timeline

Collection Field Agency Manager

Navi Private Ltd.
12.2022 - 12.2023

Customer Support MIS

04.2022 - Current

Sales Executive

- Current

Bachelor of Arts -

Indian Academy Degree College

PUC (CEBA) -

HKES SVP College

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Prasanna R