Nimisha Bansal
Ghaziabad,UP
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Technical Support Engineer
Forcepoint
09.2023 - Current
- Handling complex customer scenarios, document solutions and effectively provided timely resolution to all product related queries
- Delivered post-sales support and solutions to customer
- Facilitating customer relationships with support and providing advice and assistance to internal employees on diverse customer situations and escalated issues
Support Engineer
Clari
04.2023 - 08.2023
- Assisting customers with product IT troubleshooting & Application troubleshooting
- Develop a comprehensive understanding of SAAS products and its functionalities
- Update internal databases with relevant information regarding technical issues and customer discussions
- Worked cross-functionally with other teams and departments
- Used different CRM tools like salesforce, MongoDb, retool in order to resolve customer queries related to product
Customer Service Associate
Accenture Solutions Pvt. Ltd.
03.2022 - 11.2022
- Check to ensure that appropriate changes were made to resolve customer' problems
- To drive quality improvement initiatives in the team
- Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the customer & client
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Academic Advisor
SVKM's NMIMS Distance Learning
01.2021 - 01.2022
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
Education
B.sc(H) - Chemistry
Amity University
04.2015 - 06.2018
Skills
MS Excel
Leadsquared
Dashboard
API testing
SQL
Account Management
Training & Development
Technical Support
Salesforce
Vendor Coordination
Process Monitor
Certification
Microsoft Excel - Excel from Beginner to Advanced
Timeline
Technical Support Engineer
Forcepoint
09.2023 - Current
Support Engineer
Clari
04.2023 - 08.2023
Customer Service Associate
Accenture Solutions Pvt. Ltd.
03.2022 - 11.2022
Academic Advisor
SVKM's NMIMS Distance Learning
01.2021 - 01.2022
B.sc(H) - Chemistry
Amity University
04.2015 - 06.2018