Summary
Work History
Education
Skills
Languages
Timeline
Generic

Prasanna Lakshmi S

Coimbatore

Summary

Experienced professional with a diverse background in employee support, HR operations, and absence management within Amazon's dynamic environment. Proficient in employing various communication channels to address employee needs effectively while meticulously documenting interactions and resolutions. Proven track record of proactively improving service delivery and contributing to process enhancements. Skilled in resolving queries promptly, providing exceptional HR service, and ensuring compliance with company policies and regulations. Dedicated to continuous learning and adapting to evolving job duties.Ability to work flexible hours and thrive in dynamic, fast-paced environments.

Work History

Sr. Associate, HR Advisor

Amazon
05 2022 - 08.2025
  • Collaborative Team Player: Ability to work collaboratively within a centralized function, cooperating with team members to achieve shared goals and deliver exceptional service to buildings across the network.
  • Effective Communication: Strong communication skills to liaise with building representatives, Time and Attendance Manager, or Point of Contact (POC), providing updates on ticket resolution and engaging in other related tasks as needed.
  • Continuous Improvement: Proven ability to participate in continuous improvement process projects, contributing ideas and implementing enhancements to streamline time and attendance operations and improve efficiency.
  • Adherence to Policies and Regulations: Demonstrated understanding of Amazon's attendance policies, employee groups, and relevant state and federal laws, ensuring compliance while managing time and attendance matters.
  • The centralized team manages the ticket queue by executing on the request on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect
  • Trained new hire associates.
  • Provided support as per business requirement

COVID Resource Center (CRC)

Amazon
01 2022 - 05 2022
  • Employee Service Excellence: Consistently served as the primary support contact for Amazon employees regarding time away from work due to illness or quarantine, ensuring every interaction was handled with a high level of employee focus and empathy.
  • Effective Communication: Built trust with employees by empathetically addressing sensitive issues and providing clear and concise explanations, utilising documentation such as FAQs and standard operating procedures to resolve queries promptly.
  • Adaptability and Decision-Making: Navigated ambiguous claim requests with confidence, applying sound judgment to interpret and apply policy and regulations appropriately to each unique case, ensuring all tasks and decisions were rendered within established SLAs.

Associate

Amazon
09 2020 - 01 2022
  • Took charge of employee issues through calls, chats, tickets, case managements and emails to answer questions about products and services.
  • Managed high volume with exceptional time management skills, minimising wait times for employee concerns to be addressed.
  • Handled employee complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to employees issues and ethical pointers, handled concerns quickly and escalated major issues to supervisor.

Education

MSC maths - Maths

Kongunadu Arts and Science College
Coimbatore

Skills

  • MS Office
  • MS Excel
  • LaTeX
  • Time management
  • HR service
  • Employee Support
  • Verbal and Written Communication

Languages

English
First Language

Timeline

Sr. Associate, HR Advisor

Amazon
05 2022 - 08.2025

COVID Resource Center (CRC)

Amazon
01 2022 - 05 2022

Associate

Amazon
09 2020 - 01 2022

MSC maths - Maths

Kongunadu Arts and Science College
Prasanna Lakshmi S