Hi, I’m
Prasanna Laxmi Kothakapu
Hyderabad
Summary
Dynamic Software Engineer with a proven track record at Cognizant Technology Solutions Private Limited, excelling in incident management and SQL Server data analysis. Demonstrated expertise in reducing downtime and enhancing system reliability through effective problem-solving and client relationship management. Recognized for driving continuous improvements and contributing significantly to project success.
Overview
3
years of professional experience
Work History
Cognizant Technology Solutions Private LimitedHyderabad
Software Engineer (Associate)
03.2021 - 07.2024
Job overview
- Managed and resolved production incidents, ensuring minimal downtime, and maintaining system reliability.
- Effectively handled high-priority issues, coordinating with relevant teams to expedite resolution.
- Handled escalation tickets promptly, ensuring that critical issues were resolved efficiently and effectively.
- Worked with ETL and gateway downstream teams to manage and resolve data rejects, optimizing data integration and flow.
- Leveraged experience to drive continuous improvements in data-driven processes and solutions, enhancing overall efficiency and effectiveness.
- Analyzed databases, and implemented SQL data fixes while managing escalation tickets, and consistently meeting SLAs.
- Recognized for timely and efficient problem-solving.
- Implement SQL queries and scripts to address data-related issues, and ensure system stability.
- Monitored batch jobs using Autosys to ensure smooth operation and timely execution of scheduled tasks.
- Managed incidents and closed support tickets in accordance with production support SLAs, ensuring prompt and effective issue resolution.
- Played a key role in daily critical activities and resolution, significantly contributing to the project's stability and success.
- Prepared and documented reports, providing clear insights on issue resolution, utilizing Agile methodologies to manage project timelines, and deliverables efficiently.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Recommended improvements to facilitate team and project workflow.
Education
Malla Reddy Engineering College For WomenHyderabad
Bachelors of Technology from Electronics and Communication Engineering
09.2020
Skills
- Incident Management
- Training and mentorship
- SQL Server Data Analysis
- My SQL database management
- Bug fixing and troubleshooting
- Client handling and relationship management
- Batch monitoring
- OCP and ROJ reject
- JIRA
- Customer support
Hobbies and Interests
- Engaging in artistic activities as a stress-relieving.
- Experimenting with recipes and preparing delicious meals.
- Exploring different destinations for enjoyment and personal enrichment.
- Solving puzzles like sudoku to enhance problem-solving skills and mental agility.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Software Engineer (Associate)
Cognizant Technology Solutions Private Limited
03.2021 - 07.2024
Malla Reddy Engineering College For Women
Bachelors of Technology from Electronics and Communication Engineering
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