PRASANTH V
Summary
Experienced senior representative in the banking sector with over 7 years of proven track record at reputable organizations like HCL and TransUnion. Committed to enhancing compliance and optimizing customer onboarding processes, leading to a significant reduction in onboarding time while upholding KYC and AML regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR REPRESENTATIVE
TRANSUNION GLOBAL TECHNOLOGY CENTRE LLP
03.2022 - Current
- Facilitate Client Onboarding: Guide new customers through the onboarding process, ensuring timely setup and activation of services.
- Credential Verification: Conduct thorough checks to validate client credentials and ensure compliance with regulatory standards.
- Cross-Functional Coordination: Collaborate with internal teams (sales, compliance, IT) to streamline onboarding and resolve client issues efficiently.
- Client Support: Providing ongoing support to clients during the onboarding and credentialing process. This includes troubleshooting issues, providing training, and ensuring clients are satisfied with the services provided.
- Documentation and Reporting: Maintaining accurate records of the onboarding and credentialing process, and providing regular reports to management on the status of client onboarding and credentialing activities
SENIOR ASSOCIATE
SUTHERLAND GLOBAL SERVICES
08.2019 - 03.2022
- Handle Customer Queries via Email: Respond to customer inquiries related to Amazon orders, returns, and product issues through professional and timely email communication.
- Resolve Issues with Accuracy: Troubleshoot and resolve customer concerns efficiently while ensuring compliance with Amazon’s policies and maintaining high customer satisfaction.
- Maintain Records & Product Knowledge: Accurately document interactions and stay updated on Amazon’s product catalog, promotions, and support procedures to provide informed assistance.
- Process Improvement: Recommending and implementing process improvements to enhance customer service quality.
- Training and Mentoring: Providing guidance and support to Junior associates and new team members.
ANALYST
HCL TECHNOLOGIES LTD
07.2017 - 05.2019
- Credit Risk Assessment: Analyze customer financial data, credit history, and documentation to assess eligibility and risk for consumer loans, ensuring compliance with underwriting guidelines.
- Underwriting Support: Collaborate with underwriters to validate loan conditions, perform final checks, and ensure accurate decision-making on loan approvals.
- Financial Analysis: Conducting detailed financial analysis, including cash flow projections, collateral evaluation, and risk assessment.
- Process Optimization & Compliance: Maintain accurate records, support automation initiatives, and ensure adherence to regulatory and internal compliance standards throughout the lending lifecycle.
- Decision Making: Making informed recommendations on loan approvals, modifications, or rejections based on thorough analysis
- Reporting: Preparing comprehensive reports on credit risk, loan performance, and other key metrics for senior management.
Education
Master of Business Administration - Finance
UNIVERSITY OF MADRAS
Chennai06.2021
Bachelor of Science - Mathematics
ST.JOSEPH COLLEGE OF ARTS & SCIENCE
Cuddalore06.2017
Skills
- Salesforce
- Selenium
- C
- Relationship building
- Project management
- Performance analysis
- Sales support
- Client relationship building
- Performance tracking
- Business development
- Teamwork and collaboration
- Team leadership
- Customer relationship management
Certification
- Lean Six Sigma - Green Belt
- Typewriting English Junior First Class
Accomplishments
- Best Outgoing Student ofMathematics (2017)
- Quarter Performer Award (Q1 & Q3- 2020 and Q4 - 2020) in Sutherland
- Quarter Performer Award (Q4-2023 & Q3 - 2024) in TransUnion
- English Typing Junior - First Class
- Diploma in Computer Application with Multimedia Basics, & Desktop Application
- Prizes in District Level Poetry, Essays, Speech Competitions
Timeline
SENIOR REPRESENTATIVE
TRANSUNION GLOBAL TECHNOLOGY CENTRE LLP
03.2022 - Current
SENIOR ASSOCIATE
SUTHERLAND GLOBAL SERVICES
08.2019 - 03.2022
ANALYST
HCL TECHNOLOGIES LTD
07.2017 - 05.2019
Master of Business Administration - Finance
UNIVERSITY OF MADRAS
Bachelor of Science - Mathematics
ST.JOSEPH COLLEGE OF ARTS & SCIENCE
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