Prasanthkumar R
Chennai
Summary
Seasoned specialist offering 7.3 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
7
7
years of professional experience
Work History
SPECIALIST-Quality Engineering
LTIMindtree
Chennai
06.2021 - Current
- Worked with Philips (USA) in the healthcare domain, utilizing the Salesforce CPQ application.
- Effectively managed the QA team and consistently met project deadlines through Agile Methodology.
- Managed Sprint Planning, Grooming Sessions, and Scrum Calls as the QA team's single point of contact.
- Participated in workshops for requirements gathering, tools assessment, and scope finalization with customers.
- Collaborated with Scrum and Dev team to track defects through Defect Triage and War Room Calls
- Engaged in test case design preparation, execution of tests, regression testing activities, and logging defects in a defect tracking tool.
- Participated in test case review sessions with the BA team and actively engaged with the solution architect and design team to brainstorm effective resolutions for design gap issues.
- Engaged in Production Support, SIT and UAT test Activity
- Compiled and presented Daily Status reports to Management
- Led the coordination of Application Demo Calls with Clint's
- Consistently adhered to requirement changes and followed quality process guidelines for timely delivery.
- Oversaw workflow of a 5+ member QA team, delegating assignments and monitoring their advancement.
- Demonstrated leadership by mentoring individuals joining the team and delivering valuable training to improve their performance.
- Aided in the recruitment process for the Campus Minds account and helped establish effective buddy programs.
- Facilitated the documentation and implementation of lessons learned, optimizing project outcomes through effective team collaboration
LEAD ENGINEER
Prodapt Solutions
Chennai
06.2017 - 05.2021
- Worked on Salesforce Sales Cloud with CPQ and gained expertise in end-to-end order management flow for the Telecom domain, including Virgin Media and T-Mobile.
- Utilized Business Requirements and Specifications documents to develop test cases and test scripts.
- Generated thorough reports for presentation at project team meetings
- Conducted exhaustive manual testing across different browsers, ensuring the flawless performance of GUI and functionality.
- Performed script execution, defect logging and retesting, as well as timely documentation and escalation of issues to management
- Streamlined the documentation process for functional, regression, and acceptance testing procedures.
- Increased efficiency by analyzing defects, reporting them, and tracking issues until resolution using active involvement in Defect Review Board Meetings (Defect Management).
- Demonstrated expertise in performing cross-browser testing manually, as well as functional and integration testing.
- Reported daily and weekly testing progress and status updates to Management.
- Conducted Application Demo calls with clients
- Coordinated with multiple customers/clients onsite during project execution
- Addressed design gaps and requirement gaps in the application.
- Tracked bugs and logged defects using ALM/Octane and JIRA.
- Enhanced strategies for creating complete functional test plans and implementing Quality Assurance test plans.
- Developed improvement ideas through Suggestion Documents for better application quality
- Adeptly utilized Agile and Scrum practices during project execution.
- In my position, I effectively coordinated and directed a team composed of 5 to 7 professionals.
Education
BE - Electronics and Communications Engineering
Anand Institute of Higher Technology
Chennai, TNSkills
- Salesforce-Sales Cloud End to end functional testing with downstream System's validations
- Experience in Health Care Domain
- Experience in OSS/BSS Telecom Domain
- Experience in Salesforce CPQ and CLM Functional Testing
- Experience in Quote Management, Amendments, Re-Quoting, Clone, New version creation
- Experience in Order Management, Amendments and Renewals
- Experience in Contract Management, Amendments and Renewals
- Experience in Salesforce sales and Service Operations End to end Order management process
- Experience in Building Salesforce CPQ Configurations
- Experience in Classic and Lightning Salesforce application
- Experience in SAP / ICOM / Zuora / RBM Invoicing Validation
- Experience in Payment allocations
- Experience in Client Interaction
- Experience in handling with different type of products like Bundles, Standalone, Service, Solution Products
- Experience in Validations of Pricing and Product Rules
- Experience in Validation of CFD and Quote templates
- Experience in SDLC
- Experience in STLC
- Experience in Agile Methodology
- Experience in Waterfall environments
- Experience in Test Plan /Test Case and RTM Document preparation
- Experience in Entry and Exit Status Reports
- Experience in Different Types of Testing Techniques
- Functional Testing
- Regression Testing
- Sanity Testing
- SIT
- UAT
- Exploratory Testing
- System Integration Testing
- E-commerce - Web application Testing
- Knowledge in Mobile application Testing
- Knowledge in API Testing with SOAP UI and Postman tool
- Knowledge in Salesforce Administration
- Knowledge in Katalan studio automation testing tool
- Knowledge in SQL
- Cross skilled in Business Analyses and Solution Design roles
- Knowledge in Solution Design for New Requirements
- Experience in Different types of Tools to track the testing activities
- HP ALM
- ALM Octane
- Azure
- JIRA
- SVN tracking tool
- Adapt to New Technologies and Processes
- Team Handling
- Quick Learner
- Multitasking
- Decision-Making
- Time Management Abilities
- Task Prioritization
- Experience in Leadership
- Teamwork and Collaboration
Technical Certifications
- Salesforce Certified Administrator
- ISTQB Certified Tester Foundation Level
- Salesforce Basics and Overview
- Agile for Testers
- Introduction to Agile Methodology Primer
- Agile and SCRUM Culture
- Continuous Delivery Basics
- DevOps for Beginners
- Fundamentals of Azure DevOps
International Exposure
Have One-year Onsite Work Experience at Deutsche Telekom (Croatia)-2020
Client's Portfolio
- Philips(Healthcare) - USA
- Deutsche Telekom -Croatia
- Hrvatski Telekom - Croatia
- T-Mobile -Croatia
- Virgin Media -UK
Accomplishments
- Star of the team and Best performer Award
- Team of the Year
- Excellence in Service Award
- Customer Satisfaction Award
Language Fluency
Tamil
First Language
English
Proficient (C2)
C2
Kannada
Elementary (A2)
A2
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
SPECIALIST-Quality Engineering
LTIMindtree
06.2021 - Current
LEAD ENGINEER
Prodapt Solutions
06.2017 - 05.2021
BE - Electronics and Communications Engineering
Anand Institute of Higher Technology
Similar Profiles
Rahul ManikpuriRahul Manikpuri
Senior Specialist - Cloud and Infra Management at LTIMINDTREESenior Specialist - Cloud and Infra Management at LTIMINDTREE
Uday Kumar MashettiUday Kumar Mashetti
Specialist Software Engineer at LTIMindtreeSpecialist Software Engineer at LTIMindtree
K SAI KUMARK SAI KUMAR
Senior Data Engineer at LTIMINDTREESenior Data Engineer at LTIMINDTREE