Praseela Mohan
Bangalore
Summary
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
21
21
years of professional experience
Work History
Senior Manager
Alldigi Tech Ltd- Former Allsec Technologies ltd.
Bangalore
09.2013 - 04.2025
- Established effective communication channels between different departments within the organization.
- Created detailed reports on project progress for senior management review.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Ensuring day to day operations management along with client discussions.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
Team Leader
Allsec Technologies Ltd
Bangalore
06.2009 - 09.2012
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Created training materials and conducted group trainings on new processes or procedures.
Team Leader
Teamlease staffing Solutions
Bangalore
11.2007 - 05.2009
- Implemented strategic plans to enhance team performance and productivity.
- Daily interview , walk-in's and assessment conducted tracker.
- Profile loaded on daily basis through, website, calls & walk-in candidate.
- Data base management of candidate and clients on the portal and dashboard.
- Event Management through collages, job fairs, career assessment in educational institutions.
- 90 days life cycle management for all temp role enrollment every month.
Team Leader
Sparsh BPO services Ltd.
Bangalore
01.2004 - 10.2007
- Started as a customer service executive for a telecome client.
- Attending customer calls, resolving query and giving on call resolutions for customers.
- Handholding new associates during the OJT period.
- Escalation handing for all South region calls.
- Moved up to Sr.CSE and SME level in inbound process.
- Promoted as Team lead to outbound sales process within the organization.
Education
MBA - HSE/ HR
Karnataka State Open University
Mysore 11-2013
Bachelor of Arts - Sociology
Indira Gandhi National Open University
Bangalore 03-2009
High School Diploma -
Sree Venkanteswara High School
Bangalore 05-1999
Skills
- Project management
- Data analysis
- Operational efficiency
- Client relations
- Performance appraisal
- Team leadership
- Employee training
- Recruitment strategies
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Kannada
Beginner
A1
Malayalam
Advanced
C1
Timeline
Senior Manager
Alldigi Tech Ltd- Former Allsec Technologies ltd.
09.2013 - 04.2025
Team Leader
Allsec Technologies Ltd
06.2009 - 09.2012
Team Leader
Teamlease staffing Solutions
11.2007 - 05.2009
Team Leader
Sparsh BPO services Ltd.
01.2004 - 10.2007
MBA - HSE/ HR
Karnataka State Open University
Bachelor of Arts - Sociology
Indira Gandhi National Open University
High School Diploma -
Sree Venkanteswara High School