Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

PRASHANSA KARTIKEY

Senior Software Engineer(Salesforce)
Ghaziabad

Summary

Experienced Salesforce Developer with 6 years of hands-on
experience, starting with a year-long paid internship, experience
designing and implementing robust, scalable solutions on the
Salesforce platform. Certified in Six Salesforce domains, I bring
deep expertise in Apex, Lightning Web Components (LWC), and
platform integrations, with a strong focus on process optimization
and user-centric design. Known for translating complex business
requirements into elegant technical solutions, I'm passionate about
innovation and committed to staying at the forefront of Salesforce
trends. A collaborative team player and effective communicator, I
thrive in dynamic environments where I can deliver high-impact
solutions aligned with organizational goals.

Overview

6
6
years of professional experience
19
19
years of post-secondary education
6
6
Certifications

Work History

Senior Software Engineer(Salesforce)

VT Netzwelt
07.2024 - Current
  • Explored and utilized Salesforce Health Cloud to integrate healthcare-specific features and streamline the quoting process for clients in the healthcare industry.
  • Developed a custom Lightning Web Component (LWC) to facilitate the complete quoting process, including product selection, pricing, and discount application, ensuring a seamless user experience.
  • Integrated Stripe Payment Gateway to enable secure, real-time transactions, including handling payment intents and payment status updates within Salesforce.
  • Implemented a refund mechanism to process refunds and handle various payment statuses, ensuring accurate financial reporting and customer satisfaction.

Senior Software Engineer(Salesforce)

Apisero, An NTT Data Company
08.2021 - 07.2024
  • Utilized Prompt Builder to craft dynamic prompt templates, enhancing user input by summarizing and refining text effectively, resulting in improved user engagement and data quality.
  • Developed and maintained robust Apex classes and triggers to automate business processes, enforce data integrity, and extend Salesforce functionality to meet specific business requirements.
  • Implemented Lightning Web Components (LWC) to build modern, responsive user interfaces, improving performance and user experience within the Salesforce platform.
  • Integrated external systems and applications seamlessly with Salesforce using Platform Events, enabling real-time data exchange and streamlining business processes.
  • Designed and configured Lightning Flows, Page Layouts, and Approval Processes to optimize user workflows and enhance productivity across various departments.
  • Configured Knowledge Article functionality and integrated Live Chat into Chatbot in Experience Cloud, empowering users with self-service capabilities and enhancing customer support efficiency.
  • Managed Configure Price Quote (CPQ) implementation, including Price Rules, Product Rules, Bundle Configuration, and Guided Selling, streamlining the sales process and ensuring accurate quoting.
  • Collaborated closely with cross-functional teams to gather requirements, analyze business processes, and translate requirements into technical solutions within the Salesforce ecosystem.
  • Conducted code reviews, performance optimizations, and debugging to ensure high-quality, scalable solutions aligned with best practices and organizational standards.
  • Provided technical guidance and mentorship to junior developers, fostering a collaborative team environment and promoting knowledge sharing.

Software Engineer

GS Labs
09.2020 - 07.2021
  • Embarked on a journey into Salesforce development, undergoing comprehensive training and certification to establish a solid foundation in Salesforce fundamentals and best practices.
  • Collaborated with senior developers and mentors to grasp the intricacies of Salesforce development, learning the ins and outs of Apex programming, Visualforce, and Salesforce configuration and assisted in the customization and configuration of Salesforce solutions, including building custom objects, fields, workflows, and validation rules to meet business requirements.
  • Engaged in hands-on learning experiences, participating in small-scale projects and sandbox environments to apply theoretical knowledge and gain practical insights into Salesforce development.
  • Assisted in the customization and configuration of Salesforce solutions, including building custom objects, fields, workflows, and validation rules to meet business requirements.

Salesforce Intern (Paid)

GS Labs
07.2019 - 08.2020
  • Contributed to small-scale development and sandbox projects during training and onboarding.
  • Supported senior developers in building custom objects, workflows, and validation rules.
  • Gained proficiency in Salesforce basics through hands-on tasks and client support.

Education

Computer Science

Chitkara University
04.2001 - 04.2020

Skills

Apex Trigger

Certification

Salesforce Platform Developer - 1

Timeline

Senior Software Engineer(Salesforce)

VT Netzwelt
07.2024 - Current

Senior Software Engineer(Salesforce)

Apisero, An NTT Data Company
08.2021 - 07.2024

Software Engineer

GS Labs
09.2020 - 07.2021

Salesforce Intern (Paid)

GS Labs
07.2019 - 08.2020

Computer Science

Chitkara University
04.2001 - 04.2020

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PRASHANSA KARTIKEYSenior Software Engineer(Salesforce)