Summary
Overview
Work History
Education
Skills
Personal Details
Languages
Timeline
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Prashant Chabra

Prashant Chabra

Gurgaon

Summary

With 7+ years of experience, have excelled in addressing customer queries across diverse sectors like Amazon devices, Health Care, Lifestyle, and travel. My 2-year stint as a freelancer in corporate data assembly further enhanced my expertise. Currently a Team Leader at Allianz@partners, overseeing the Roadside Assistance Escalation Department for brands like Mahindra, Toyota, and PFU. Skilled in driving key metrics such as Possession, Team Productivity, T2A, and Quality, ensuring compliance with Service Level Agreements and exceeding customer satisfaction targets. Now seeking new opportunities to leverage my diverse skills and drive organizational success.

Overview

11
11
years of professional experience

Work History

Team Leader

Allianz@partners
Gurgaon
03.2023 - Current
  • Supervise a team responsible for providing Road Side Assistance services.
  • Provide guidance and coaching to team members to enhance their performance.
  • Prepare and manage rosters to ensure adequate coverage and efficient resource allocation
  • Conduct regular one-on-one sessions with team members to review their weekly and monthly performance.
  • Implement strategies to drive improvements in team performance and achieve KPIs.
  • Monitor key performance indicators including Possession, Team Productivity, T2A, and Quality to ensure service excellence.

Operational Manager

Quampetance Solution Pvt Ltd
Gurgaon
10.2019 - 03.2023
  • Began as a Senior Delight Officer and earned promotion to Operational Team Leader within 2 years based on performance achievements.
  • Ensuring adherence to organizational standards, I consistently provide friendly and reliable service.
  • Actively engaging with customers on the sales floor, I facilitate positive shopping experiences and adeptly address any arising issues.

Data Management Executive

Freelancing
11.2017 - 10.2019
  • Reviewed customer order forms, entered data into the company's database, and verified details such as product codes and quantities.
  • Collected, sorted, and verified the accuracy of data from various sources, cross-checking figures for consistency.
  • Analyzed sales reports, identified inconsistencies in revenue figures, investigated discrepancies, and proposed adjustments to ensure accurate financial reporting.

Senior Practitioner

Concentrix Pvt Ltd
Gurgaon
09.2014 - 11.2017
  • Escalated technical concerns to the appropriate team and maintained consistent follow-up to ensure prompt resolution on customer devices.
  • Managed semi-technical inquiries regarding Amazon devices used by customers, delivering informative assistance and offering usage recommendations to enhance their experience.

House Keeping Supervisor

ORACLE Stays Pvt. Ltd
10.2013 - 01.2014
  • Managed guest inquiries and ensured seamless operational service delivery at the front desk.
  • Oversaw guest interactions and provided comprehensive assistance while supporting staff in cleaning and food service operations.

Education

Bachelor of Science - Hotel Management

PUNJAB TECHNICAL UNIVERSITY
Karnal
01-2012

Computer Course

ARVATO BETTELSMEN SERVICE PVT LTD
Gurgaon
01-2013

High School Diploma -

HERMAN GMEINER SCHOOL
FARIDABAD
01-2009

Skills

  • Client Servicing
  • Customer Satisfaction
  • Problem Solving
  • Team Leadership
  • Coaching & Mentoring
  • Data Management & Reporting
  • MS Excel

Personal Details

Father's Name: Lt. J.N.Kaul

Marital Status: Single

Income Expectations: As per Industry Standards

Languages

  • English
  • Hindi

Timeline

Team Leader

Allianz@partners
03.2023 - Current

Operational Manager

Quampetance Solution Pvt Ltd
10.2019 - 03.2023

Data Management Executive

Freelancing
11.2017 - 10.2019

Senior Practitioner

Concentrix Pvt Ltd
09.2014 - 11.2017

House Keeping Supervisor

ORACLE Stays Pvt. Ltd
10.2013 - 01.2014

Bachelor of Science - Hotel Management

PUNJAB TECHNICAL UNIVERSITY

Computer Course

ARVATO BETTELSMEN SERVICE PVT LTD

High School Diploma -

HERMAN GMEINER SCHOOL

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Prashant Chabra