Prashant Khatri
Summary
Enterprising Operations Leader with extensive experience in Fintech, Hospitality, FMCG, and Consumer Healthcare sectors. Delivered high-impact results through strategic business development and market analysis, driving aggressive growth targets and expanding operations across multiple cities. Fostered market penetration by launching new locations and implementing targeted sales strategies, resulting in significant market share growth.
Overview
11
11
years of professional experience
Work History
Operation Head
Brick & Bolt
Bangalore
06.2025 - Current
- Oversaw major COO organisation, managing partner relationships, operations, quality, and CST
- Managed budgeting, AOP planning, and resource forecasting, optimising resource allocation for project delivery costs and EBITA
- Reduced operational costs by 10.5K per month per CRN from 12.5K through implementation of clusters and distributor model
- Oversaw large-scale projects throughout India, facilitating execution and collaboration among stakeholders.
- Conceptualized franchise cluster partners model and onboarded 139 franchise partners pan India
- Successful delivery & customer experience initiatives resulted in an 11% annual revenue via referral
Business Head - Offline Business & FOFO Model
MakeO
05.2024 - 05.2025
- Conceptualised and executed FOFO model for Toothsi, targeting launch of 150+ stores by Dec 2025.
- Expanded FOFO network to 18 cities, securing 45 FOFO partners within 6 months of launch.
- Handling offline vertical with 2 line of businesses - B2B dentist & salon network & FOFO partners & operations
- Spearheading a team of RSM/ Cluster Heads, ASMs and Business Development representatives
- Forged strategic partnerships with Pharmeasy, Thyrocare, Samsung, and Retallio to enhance market presence.
- Oversaw product development lifecycle from concept through to launch, ensuring competitive edge
Associate Vice President - Sales
ElectricPE
10.2022 - 05.2024
- Handling team of ADs, Sr Managers, DSMs and BDs, Scaled EV sales from inception to 650 units/month (₹9.5 Cr revenue)
- Negotiated high-margin supply agreements with OEMs (TVS, Ather, Ola etc.) and financiers (IDFC, Greeves OTO)
- Launched battery as subscription (BAAS) model with TVS & Lectrix with 100 vehicles to reduce upfront cost and battery risk
- Achieved CM2 positivity through optimal brand mix and increased VAS sales (accessory and charging subscription)
- Defined and monitored TAT SLAs across teams for telecalling and test ride to enhance operational efficiency and customer satisfaction
- Executed roadside and apartment canopy activities to promote test rides and generate leads for sales closure
- Leading EV Charging Infrastructure Company
Zonal Head - Rajasthan
Phonepe
01.2022 - 10.2022
- Increased market share in Rajasthan by 4.5% and QR density by 2.5% through strategic QR deployment
- Established 20 distributors in rural areas to enhance penetration, serviceability, and SB distribution
- Improved MAM by 2.7% by Increasing 65K+ touchpoints through increasing productivity from 18 to 24
- Led Large-Scale Sales Force comprising 40+Managers, 425+field executives and 1,200+ freelancers to drive market penetration
- Managed end-to-end operations in sales, distribution, BTL marketing, merchandising, and logistics
Zonal Head II (BU Head North) - Delhi NCR & Upper North & MP Sourcing
Ninjacart
09.2020 - 12.2021
- Scaled business to 20 Cr+ of yearly business with 90% of cash collection within desired TAT of 4 days
- Secured second-best margin in North BU, averaging 52 P/KG, contributing significantly to overall business performance.
- Managed APMC sales across 6 northern states, overseeing sales, P&L management, and cash recovery processes to drive profitability.
Cluster Head - AP & Telangana
Ninjacart
09.2020 - 12.2021
- Increased daily sales volume from 40T to 90T, achieving Q3 and Q4 quarter-on-quarter growth of 50% and 45.5% respectively
- Driving GT sales of F&V across 16 cities in AP & Telangana with over 96 Cr in annual revenue
- Segmented customers into distinct pools based on buying behaviour and designed targeted campaigns to achieve desired outcomes
Cluster Head - Delhi
OYO
09.2018 - 09.2020
- Turnaround Delhi portfolio to CM1 +ve with 10% improvement in realization & 2nd highest Revpar
- Managed SOB & Homes business generating annual revenue of 180 Cr, directing P&L management to ensure profitability.
- Managed hotel supply chain and pricing strategies to optimise revenue.
- Analysed channel mix and marketing costs, assessed daily occupancy trends, and optimised pricing strategies to enhance revenue performance.
City Head - Bihar & Jharkhand
OYO
09.2018 - 09.2020
- Joined as first employee, expanded operations in Bihar & Jharkhand, achieving 3000+ SRNs and generating 7 Cr+ monthly revenue
- Delivered highest contribution margin of 12% and optimized operational expense by 23%
- Managed hotel supply operations, ensuring optimal inventory availability
- Conceptualized cluster HM approach, which became a pan India model for HM career progression
Category Manager & Program Manager
Paytm
05.2015 - 02.2018
- Created deal category from scratch and scaled to 7.5 Cr monthly business in 5 months
- Onboarded Pan India stores of Red Tape, Khadims, Puma, and Play Station for retail expansion, enhancing brand presence across multiple regions
- Khadim's co-branded launch during Durga Pooja, 2000+ new customers acquisitions, 12,000+pairs sold
- Executed cross-selling and up-selling of co-branded payment gateway deals and coupon sales on platform, driving increased revenue streams
- Leveraged QR codes on office coffee cups to generate 300,000+ impressions, resulting in 10,000 pairs sold
- Exclusive pan India launch of Relaxo Flite & Action A Gear, Joint promotion in 5 national newspapers
Education
MBA - Marketing
FMS DELHI
Delhi, India05-2015
B.Tech. - ECE
Jaypee University of Information Technology
India05-2013
Skills
- Operations management
- Process optimization
- P&L analysis
- Cost efficiency
- Sales forecasting
- Performance metrics
- Market analysis
- Business development
- Stakeholder engagement
- Team leadership
- Supply negotiation
Accomplishments
- Enterprising Leader with rich and quantitative experience of 11 years in well-established organizations; across Fintech/Hospitality/FMCG/Consumer healthcare industry handling business of 40+ Cr monthly
- Large-Scale Operations Leadership with multi-city operations with 450+ team members, delivering high-impact results
- Business Transformation Specialist with multi-disciplinary experience (across Sales, Business Development, Strategy, Industry Analysis, Growth Ownership) with the hands-on approach to nurture an organization with limited resources
- Market expansion & penetration: In previous organizations successfully launched new city, expanded operations, with targeted sales planning grew market share in competitive sectors across industries
- Strategic Partnerships - Forged alliances with Pharmeasy, Thyrocare, Retallio, TVS, OLA, Ather, OTO capital, Greeves, Walmart, Puma, Red tape, Khadims etc to unlock new growth opportunities across different organization
- Business Scaling - Successfully built zero-to-one verticals and scaled them to multi crore business across industries
Awards
- Jaipur becomes 4th biggest city by transactions in a country by improving MAM & QR Density, Phonepe
- Best Cluster Head, Ninjacart, 2021-03-31
- Best Satellite Team, Ninjacart, 2020-09-30
- OYO Front Runner Award, OYO, 2020-03-31
- National Winner - 'Oct Ranbhoomi', OYO
- Winner - 'Ring of Honor', OYO
Awards
- Phonepe - Jaipur becomes 4th biggest city by transactions in a country by improving MAM & QR Densit
- Ninjacart - Best Cluster Head, Q1 2021, Highest tonnage in country
- Ninjacart - Best Satellite Team, Q3 2020, Biggest Satellite BU and 4th biggest BU of company in a year
- OYO - OYO Front Runner Award, Q1 2020 -CEO Award, Awarded by Rohit Kapoor
- OYO - National Winner – ‘Oct Ranbhoomi', Awarded Mac Book Pro
- OYO - Winner – ‘Ring of Honor’, Best employee of hub for exceptional performance
Timeline
Operation Head
Brick & Bolt
06.2025 - Current
Business Head - Offline Business & FOFO Model
MakeO
05.2024 - 05.2025
Associate Vice President - Sales
ElectricPE
10.2022 - 05.2024
Zonal Head - Rajasthan
Phonepe
01.2022 - 10.2022
Zonal Head II (BU Head North) - Delhi NCR & Upper North & MP Sourcing
Ninjacart
09.2020 - 12.2021
Cluster Head - AP & Telangana
Ninjacart
09.2020 - 12.2021
Cluster Head - Delhi
OYO
09.2018 - 09.2020
City Head - Bihar & Jharkhand
OYO
09.2018 - 09.2020
Category Manager & Program Manager
Paytm
05.2015 - 02.2018
MBA - Marketing
FMS DELHI
B.Tech. - ECE
Jaypee University of Information Technology