Prashant Mishra

Brightly Software (a Siemens company).

• Managed a team of 9 engineers responsible for the day-to-day support and stability of Oracle and SQL Server databases.
• Ensured the smooth running of all database systems and took ownership of resolving issues whenever they occurred.
• Planned and carried out regular maintenance activities, like patching, version upgrades, and performance checks.
• Worked closely with internal teams and client representatives to ensure database environments met all expectations.
• Monitored system health, responded to alerts, and coordinated any downtime or critical activities with minimal impact.
• Helped integrate cloud services (AWS) into the database setup to improve reliability and support future growth.
• Shared regular updates with the client and internal management, highlighting any risks or required actions.
• Guided the team with best practices and kept documentation updated for all ongoing and completed tasks.

Employee Direct Healthcare (now Lantern).

• Led a team of 10 people working on client reporting, data movement, and daily operations on the cloud.
• Ensured timely delivery of reports and data jobs while keeping the system stable and available to the business.
• I planned the deployment of new data changes and made sure that proper checks were in place before going live.
• Acted as the go-to person for both the client and the team whenever something needed fixing or improving.
• Helped the team solve technical challenges, and made sure everyone followed the agreed-upon work process.
• Maintained good communication with the client about ongoing activities, issues, and updates.
• Ensured all data was handled securely, and access was limited based on user roles and needs.
• Conducted regular reviews of system usage, and helped reduce unnecessary cloud spending.

MoneyGram International

• Managed an 8-member team, supporting different environments from development to production.
• I took full responsibility for ensuring that systems were always up, and that changes were applied smoothly.
• Coordinated all deployments and supported emergency changes, especially during evenings and weekends.
• Monitored live systems and responded quickly to any issues that could affect business operations.
• Acted as the point of contact for production-related concerns, and led the team during critical situations.
• Worked with the client to plan major changes, and ensure proper testing before implementation.
• Maintained documentation for regular tasks, and kept track of all issues and their resolution.
• Participated in regular client calls to review progress, discuss improvements, and address escalations.

RFPs, Technical Responses & Costing

• Played a key role in preparing client proposals by explaining how we would deliver the work, and what support we would provide.
• Helped estimate the number of people needed for new projects, and calculated costs for different pricing models.
• Provided project plans, timelines, and responsibilities in coordination with internal teams.
• Wrote clear and simple technical explanations in response to client questions in RFPs and proposal documents.
• Worked closely with senior leadership, HR, and domain teams to finalize cost sheets and delivery plans.
• Created presentations, resource models, and diagrams to help clients understand how we would handle their work.
• Participated in review meetings with clients to explain our approach and support discussions on commercials, or project delivery.
• Ensured all proposals were practical, realistic, and aligned with the company’s delivery capabilities.

• - Executed end-to-end functional, integration, and regression testing on web applications.
• - Used Jira, Redmine, and ServiceNow for bug tracking, documentation, and collaboration with development teams.
• - Developed automated test scenarios and validated system performance under production-like conditions.
• - Contributed to technical documentation, QA metrics tracking, and release readiness verification.