Dynamic Branch Manager with a proven track record at Pratibha Motors, excelling in operations management and customer service. Enhanced client satisfaction through effective feedback systems and training programs, achieving significant improvements in service quality. Strong time management and relationship-building skills drive results and foster loyalty in a competitive environment.
Hi, I’m
Prashant Sapkal
Pune
Summary
Overview
2026
years of professional experience
Work History
Pratibha Motors
Branch Manager
Job overview
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Managed staff schedules, optimizing resource allocation to enhance service delivery.
- Developed training programs for new employees, improving onboarding efficiency and team performance.
- Implemented customer feedback systems, enhancing client satisfaction and retention rates.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Sai Service
Service Advisor
Job overview
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments, ensuring optimal scheduling for efficiency.
- Maintained accurate records of customer interactions and service history.
- Collaborated with technicians to diagnose vehicle issues and provide solutions.
Kundan Hyundai
Floor Manager
09.2020 - 10.2025
Job overview
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained staff on best practices for customer service and operational efficiency.
- Improved workflow processes by implementing effective scheduling and inventory management systems.
- Coordinated sales promotions, enhancing customer engagement and satisfaction levels.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Streamlined communication between departments to enhance overall operational effectiveness.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
Kundan Hero
Workshop Manager
02.2007 - 03.2012
Job overview
- Managed daily workshop operations, ensuring adherence to safety protocols and production schedules.
- Oversaw maintenance of tools and equipment, implementing regular inspection routines for optimal performance.
- Trained new staff on proper workshop procedures and safety measures, enhancing team efficiency.
- Streamlined workflow processes, reducing downtime and improving overall productivity in the workshop environment.
Shubhyan Motors
Workshop Manager
04.2001 - 12.2007
Job overview
Education
Pune Unerverscity Pune
DAE
04-1994
University Overview
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Timeline
Floor Manager
Kundan Hyundai
09.2020 - 10.2025
Workshop Manager
Kundan Hero
02.2007 - 03.2012
Workshop Manager
Shubhyan Motors
04.2001 - 12.2007
Branch Manager
Pratibha Motors
Service Advisor
Sai Service
Pune Unerverscity
DAE