Summary: Have almost 9+ years of Experience in Networking, and system Level configuration and troubleshooting. Understands business and technical needs and translates them into a technical solution. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Assistant Manager
Think-Gas Distribution Pvt. Ltd
Delhi NCR
08.2019 - Current
Successfully implemented GPS Navigation tracking & CCTV apps with team for control room
VPNs for SAP and various apps on Cisco Meraki
Monitoring and maintaining Microsoft Intunes(azure) AD & O365 with Azure Protection policies
Have closely worked with Darwin, SAP & GIS implementation partner Fair knowledge of implementing SSO/Okta through Intunes for different SAS based apps such as Darwin, Zoho etc
Avaya telephony deployment and operations
Have worked for RFID implementation in the company
Sets up desktop computers and peripherals and test network connections Provides advanced, senior level technical support, installs, configures Evaluates, maintains, modifies and documents desktop application Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment Troubleshoot for Windows & Macintosh and have good working knowledge of Office products
Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services Act as an escalation resource to the Help Desk, Site Administrators and Network
Operations Center to assist with issues affecting endpoints Configuration and troubleshooting of wireless Routers, Switches, LAN etc
Monitoring the Network Connectivity
Technical support and fault management for the LAN & WAN Maintenance, monitoring and troubleshooting of Hardware infrastructure Ensuring smooth operations of IT Apps, Software, Hardware & Services
Managing and liasoning with vendors
Taking and giving technical instructions / training to staff for latest technology
SharePoint: ü User, Sites, Subsites Libraries creation & modifications
Controlling permissions as per Sites / Subsites & Libraries or Users
Allowing controlled permissions to outside domain users for Secured/Protected document exchange
MS Intune: ü Deploy MS Intune Tenant and configuration ü Configure Device Policy, Restriction, Enrollments, profile and policy and compliance configuration ü Manage and configure devices and Application management solution ü Intune Management of Windows 10 ü Windows/Phone Device Enrollment ü Deploy and publish company portal for application ü SSO deployments through Azure Intune portal ü Configure application protection policy ü Configure Azure AD / Hybrid AD Joined devices with MFA and Conditional access enabled ü Configuration profiles/Compliance policies
Installed, supported and maintained company hardware and software infrastructure according to best practices.
Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
Led meetings with departmental managers to review project status, propose changes and draft action plans.
Oversaw development and maintenance of computer systems, server upgrades and operating systems.
Collaborated with teams in disaster planning, network backup and recovery process monitoring.
Planned implementation of network enhancements and upgrades.
Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
Collaborated with engineering to report issues, manage project deliverables and provide status reports.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Assisted with implementation and support of network monitoring tools.
Created VPN infrastructure and allowed for secure remote connections.
Detected intrusion attempts and promptly responded to DDoS attacks.
Integrated data, voice and video networks for use in multi-site installations.
Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Integrated fixed wireless connectivity into facilities requiring high-speed networks.
Established robust infrastructure and data capacity for new applications.
Organized frameworks to transfer secure data from internal to external and public networks.
Collaborated with vendors to identify best options for optimizing network performance.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Recommended options for disaster recovery and remote access security.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Team Computers Pvt. Ltd
08.2018 - 08.2019
Developed proposals for clients outlining project scope and timeline.
Evaluated existing procedures and made proactive adjustments to meet changing demands.
Verified location of deployed hardware in correct organizational unit.
Coordinated engineering team for projects in commercial and industrial development.
Participated in development meetings for high-value customers and business operations updates.
Technical Support Engineer
Nettech Infovision Pvt. Ltd
08.2014 - 07.2018
Served as primary point of contact for support relating to owned solutions and products.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Designed tailored engineering solutions for customers based upon key requirements.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Network Engineer
Convergys, Orange
11.2013 - 06.2014
Troubleshot complex multi-vendor network service provider issues.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Performed troubleshooting for Juniper, Cisco, and packet analysis.
Managed, tracked, and coordinated problem resolution and escalation processes.
Assisted with complete end-to-end engineering and installation of route-based IP network solutions.
Education
Bachelor of Science -
IGNOU
New Delhi
06.2004 - 06.2007
Skills
O365 Admin Panel, Sharepoint & OneDriveundefined
Accomplishments
Implementation of SCADA serves over azure cloud for the First Time in India.
Deployment of IT Infra (Hybrid) for multi-locations in shortest time with cost effective measures.