Prashant Sivan

Accomplished Senior Manager with over 15 years of expertise in IT operations , SRE enablement, digital transformation , supply chain business process reliability , and strategic leadership . Successfully implemented advanced technologies and innovative methodologies to enhance operational efficiency, reduce costs, and drive productivity. Proven track record in managing global teams, fostering customer relationships, and consistently delivering high-quality results in dynamic and high-pressure environments. Highly skilled in data-driven decision-making, technical program management, and IT strategy development. Known for streamlining operations, mentoring high-performing teams, and elevating customer satisfaction.

• Modernized Supply Chain Logistics & Trade IT Operations : Transformed 24x7 operations with Reliability Engineering at the core—achieving 99.9x% business process resiliency SLAs across a distributed, complex ecosystem.
• SRE-Led Transformation : Key in driving cross-product observability, automated KPIs with actions & delivering best in class service levels.
• "Shift-Left" Culture : Close collaboration with Product owners and architects to have SRE into product design, improving first-pass yield and institutionalizing zero-business impact change management as SOP.
• Intelligent Automation & tool driven orchestration framework : Key in enablement of an award-winning SRE framework with 9,000+ real-time automations , 18 end-to-end processes tracked via KPIs, 200+ self-service actions , and anomaly detection.
• Business Impact : Achieved record-low 0.01% IT impact in order screening & shipment planning.
• People & Culture : Led transformation of 25+ professionals into a high-performing agile organization. Actively mentor emerging consultants, with a consistent & commendable Leader eNPS score of 90+ and Tell Dell score of 100.
• Enhanced customer satisfaction with 100% CSAT through swift issue resolution and proactive relationship management.
• Spearheaded IT transformation for Supply chain operations, gaining around 25% efficiency through the integration of advanced tools and automation .
• Executed initiatives that decreased recurring production incidents by 15% YoY consistently.

• Enhanced customer satisfaction with 100% CSAT through swift issue resolution and proactive relationship management.
• Optimized operations, achieving a 20% increase in efficiency and consistently hitting delivery targets.
• Spearheaded IT transformation for Supply chain operations, gaining around 25% efficiency through the integration of advanced tools and automation.
• Leading a global team of 25, significantly boosting team performance. Recipient of the Dell Rockstar Manager award four times.
• Executed initiatives that decreased recurring production incidents by 15% YoY consistently.