Prashant Sivan
Senior Manager, IT Operations & Reliability Engineering | Global Supply Chain
Bengaluru,Karnataka
Summary
Accomplished Senior Manager with over 15 years of expertise in IT operations , SRE enablement, digital transformation , supply chain business process reliability , and strategic leadership . Successfully implemented advanced technologies and innovative methodologies to enhance operational efficiency, reduce costs, and drive productivity. Proven track record in managing global teams, fostering customer relationships, and consistently delivering high-quality results in dynamic and high-pressure environments. Highly skilled in data-driven decision-making, technical program management, and IT strategy development. Known for streamlining operations, mentoring high-performing teams, and elevating customer satisfaction.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Senior Manager
Dell
Bengaluru
05.2019 - Current
- Leading Operations and Reliability engineering for Trade & Logistics experience while also ensuring IT systems reliability within the supply chain.
- Leading supply chain IT transformation by eliminating issues and integrating advanced tools, technologies, and automation for detection, diagnosis and auto healing.
- Overseeing a global team of 25 members, enhancing their skills and development.
- Utilizing customer data analysis to identify growth opportunities, creating needed process KPIs and enhance relationships.
- Transformed IT operations from application-based support to a tool-driven, end-to-end business process, creating a more efficient and proactive Operations Engg. team.
IT Manager
Dell
Bengaluru
04.2017 - 05.2019
- Managing EBI operations team with ownership of production stability for all the domains
- Initiated a data-driven approach to identify and fix bottlenecks in ETL flows, enhancing overall process efficiency and performance
- Drove innovation and efficiency in IT operations through strategic transformation through automations and modernization approach
- Spearheaded multiple initiatives and implemented fixes for recurring issues, achieving approximately a 30% reduction in incidents within a year
Application Management Advisor
Dell
Bengaluru
02.2015 - 04.2017
- Leading EBI operations team overlooking services, manufacturing, telecom, core and finance domains
- Utilize ETL tools, including Informatica and Control-M scheduler, to streamline data processes
- Utilized Tableau and Snow dashboards to create various KPIs for incident management and team performance metrics
- Ensured recurring issues are documented and tracked for permanent closure to improve operational efficiency and prevent future incidents
Specialist
Arbitron
Kochi
06.2011 - 04.2013
- Provided end-to-end production support, troubleshooting and resolving complex issues to ensure high system availability and minimal downtime.
- Delivered enhancements and bug fixes for existing Informatica mappings and workflows, improving performance, reliability, and maintainability.
- Collaborated closely with onsite stakeholders and business teams to gather requirements, align on deliverables, and drive successful project execution.
- Mentored and onboarded new team members, sharing technical knowledge and best practices to accelerate ramp-up and maintain team performance.
- Took proactive ownership of recurring issues, implementing preventive measures and process improvements to enhance system reliability and reduce manual intervention.
Systems Engineer
Infosys
Trivandrum
11.2008 - 06.2011
- Improved database performance and application efficiency, ensuring smooth data flow and optimized system operations.
- Designed and maintained Informatica mappings and workflows for loading data into Oracle staging, dimension, and fact tables.
- Proactively handled bug fixes and issue resolution, contributing to enhanced application stability and user satisfaction.
- Delivered production support by troubleshooting and resolving complex issues in live environments, ensuring high availability and reliability.
- Developed and deployed application patches to enhance functionality and resolve recurring problems.
- Led and supported major and minor enhancements to existing ETL processes, improving data quality and pipeline efficiency.
Education
Bachelor's Degree - Electronics and Communication Engineering
College of Engineering
Adoor, Kerala 03.2025 - 04.2025
Skills
Key Performance Indicators
Customer Experience
Digital Transformation
SRE
Operations Management
Strategic Thinking & Action
Leadership
Effective Communication
Coaching & Mentoring
Process Simplification
IT Strategy
SLAs & SLOs
Python
Informatica
Grafana
Dynatrace
AppDynamics
Control M
Oracle SQL
Unix
Kafka
ETL & Data Warehousing
IT modernization
Highlights
- Modernized Supply Chain Logistics & Trade IT Operations : Transformed 24x7 operations with Reliability Engineering at the core—achieving 99.9x% business process resiliency SLAs across a distributed, complex ecosystem.
- SRE-Led Transformation : Key in driving cross-product observability, automated KPIs with actions & delivering best in class service levels.
- "Shift-Left" Culture : Close collaboration with Product owners and architects to have SRE into product design, improving first-pass yield and institutionalizing zero-business impact change management as SOP.
- Intelligent Automation & tool driven orchestration framework : Key in enablement of an award-winning SRE framework with 9,000+ real-time automations , 18 end-to-end processes tracked via KPIs, 200+ self-service actions , and anomaly detection.
- Business Impact : Achieved record-low 0.01% IT impact in order screening & shipment planning.
- People & Culture : Led transformation of 25+ professionals into a high-performing agile organization. Actively mentor emerging consultants, with a consistent & commendable Leader eNPS score of 90+ and Tell Dell score of 100.
- Enhanced customer satisfaction with 100% CSAT through swift issue resolution and proactive relationship management.
- Spearheaded IT transformation for Supply chain operations, gaining around 25% efficiency through the integration of advanced tools and automation .
- Executed initiatives that decreased recurring production incidents by 15% YoY consistently.
Accomplishments
- Enhanced customer satisfaction with 100% CSAT through swift issue resolution and proactive relationship management.
- Optimized operations, achieving a 20% increase in efficiency and consistently hitting delivery targets.
- Spearheaded IT transformation for Supply chain operations, gaining around 25% efficiency through the integration of advanced tools and automation.
- Leading a global team of 25, significantly boosting team performance. Recipient of the Dell Rockstar Manager award four times.
- Executed initiatives that decreased recurring production incidents by 15% YoY consistently.
Timeline
Bachelor's Degree - Electronics and Communication Engineering
College of Engineering
03.2025 - 04.2025
Senior Manager
Dell
05.2019 - Current
IT Manager
Dell
04.2017 - 05.2019
Application Management Advisor
Dell
02.2015 - 04.2017
Specialist
Arbitron
06.2011 - 04.2013
Systems Engineer
Infosys
11.2008 - 06.2011