PRASHANT TIWARI
Assistant Manager- Service-Customer Experience
Mumbai,MH
Summary
A well established leader in after sales-Customer experience with more than two years experience of territory management. Have successfully changed profitability in higher grid with increased customer satisfaction.
Seeking a challenging opportunity to manage dealership, business development, Technical training and data analysis using SAP and Excel to contribute in growth of organization.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Hero Motocorp Ltd- Largest Two wheeler manufacturer in the world
PUNE
08.2021 - Current
- Improved Customer Satisfaction Index from 83% to 91% using Skill Matrix implementation, First Time Right approach.
- Customer Complaint Reduction by 35 % in last FY using Final Inspection, Instant feedback and PSF process.
- Dealership revenue growth using 45% increase in AMC revenue with supervisor incentive, Refresh your Ride campaign,.
- Parts Retail was increased by 13 % using accidental claims from Hero Insurance and RSA.
- Warranty claim was reduced from monthly average of 4.2 L to 2.8 L using skill matrix implementation and OJT.
- 100% dealerships trained for for vehicle diagnosis using Vehicle Communication Interface(VCI).
- By Sample analysis and Quality Control Tool uses new product development feedback and support to PMG team.
Intern Engineer-Operation & Maintenance of Boiler
Rashtriya Chemicals And Fertilizers
Mumbai, MH
05.2019 - 06.2019
- Studied detailed operation of 250 MW boiler working process.
- Designed 2 Preventive maintenance check sheet for water pump maintenance.
- Analyzed energy losses and suggested optimization using convection techniques to increase efficiency of chiller unit by 0.3%
Education
B Tech in Mechanical Engineering -
NIT
Allahbad 05.2016 - 05.2020
Secondary School Certificate - Mathematics, Physics, Chemistry,Computer Science
K C College
Churchgate, Mumbai 04.2001 -
Skills
M S Excel
undefinedAccomplishments
Achieved first rank in Service marketing contest during Dec21-March 22 (named Goodlife Nakshatra).
Achieved Mr. Participant award in west business engagement town hall.
Achieved 2nd highest zonal performance rating in last FY.
Achieved award and certificate for service marketing and parts target achievement of territory.
Was west zone success story winner in the March month.
Additional Information
Date of Birth -16 June 1997
I can read, write and speak English, Hindi & Marathi.
Loves book reading and enjoys swimming in free time.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Hero Motocorp Ltd- Largest Two wheeler manufacturer in the world
08.2021 - Current
Intern Engineer-Operation & Maintenance of Boiler
Rashtriya Chemicals And Fertilizers
05.2019 - 06.2019
B Tech in Mechanical Engineering -
NIT
05.2016 - 05.2020
Secondary School Certificate - Mathematics, Physics, Chemistry,Computer Science
K C College
04.2001 -
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