Prashant Tiwari
Noida
Summary
Senior Presales & Solution Consulting Leader (CRM | SaaS | Lead Management | Service Cloud |Integrations with 14 years’ experience driving solution design, RFP/RFI ownership, technical demonstrations, and stakeholder management across healthcare, real estate, lending, automotive, and telecom.
Proven expertise in converting business problems into scalable CRM/Service Cloud solutions, delivering 500+ demos, 200+ solution workshops, and influencing multi-million-dollar deals.
Strong command over integrations (REST APIs, TPA, ERP), process consulting, proposal creation, and GTM enablement. Proven track record in solution consulting, driving 30-40% higher conversion rates through impactful demos and value-based selling. Expertise in stakeholder management, CRM design, and complex integrations, contributing to over $4 million MRR in new business.
Overview
14
14
years of professional experience
Work History
Senior Solutions Consultant
LeadSquared
Noida
04.2024 - Current
- Lead end-to-end presales cycles, including discovery, requirements mapping, solution design, and executive-level presentations for enterprise opportunities.
- Deliver industry-specific demos and value-driven product walkthroughs, resulting in 30–40% higher conversion rates across strategic deals.
- Influence revenue by driving technical strategy and solution fitment, contributing to over $4 million in new business across India and the Middle East.
- Translate complex customer pain points into scalable CRM, automation, and service cloud solutions, aligned with technical and business objectives.
- Architect reusable solution frameworks and integration models, improving implementation readiness, and reducing TAT by 40%.
- Work closely with product and engineering teams to provide market insights, validate feature requirements, and influence product roadmap direction.
- Conduct discovery workshops, process consulting, and automation design sessions for enterprise clients in Healthcare, BFSI, Real Estate, and Telecom.
- Advise customers on best practices related to workflow automation, CRM optimization, and API/TPA integration strategies.
- Drive continuous improvement initiatives to refine demo storylines, competitive assets, and presales delivery processes.
Manager Solution Consultant
LeadSquared
Noida
04.2022 - 04.2024
- Led solution consulting for enterprise accounts across Healthcare, Real Estate, BFSI, Automotive, Education and Fintech in MEA, focusing on workflow alignment and industry compliance.
- Designed structured CRM and Service Cloud architectures that supported multi-team operations and region-specific business rules.
- Developed ERP, TPA, and custom integration frameworks that improved interoperability for high-complexity enterprise deployments.
- Streamlined the presales process by creating standardized frameworks, templates, and reusable solution assets, reducing cycle time by 30%.
- Owned the complete RFP/RFI response cycle, delivering precise functional and technical documentation that strengthened deal competitiveness.
- Built and maintained regional presales dashboards, enhancing pipeline visibility, forecasting accuracy, and leadership reporting across three geographies.
- Enabled sales teams through targeted technical training, increasing their ability to handle frontline solution queries by over 80%.
- Partnered with GTM teams to refine competitive positioning, develop industry playbooks, and ensure unified value messaging across regions.
- Provided solutioning support for cross-vertical enterprise opportunities, especially in Healthcare, Real Estate, and BFSI, ensuring alignment with client digital transformation goals.
Presales Consultant
Teckinfo Solutions Pvt. Ltd.
New Delhi
11.2012 - 04.2022
- Led presales for Unified Contact Center, CRM, and Helpdesk solutions across multiple industries, driving strong technical and functional positioning.
- Supported 200+ RFP/RFI responses, delivering detailed solution documentation and architecture diagrams that improved the overall win ratio by 60%.
- Delivered high-impact product demonstrations and solution fitment sessions that contributed to 60% year-over-year revenue growth.
- Built API-based custom integrations between call center platforms and CRM systems, improving automation and operational efficiency for clients.
- Created high-value presales collateral, including battlecards, pitch decks, and solution briefs, enhancing sales team effectiveness.
Technical Support Engineer
HCL Technologies
Noida
11.2011 - 11.2012
- Delivered technical troubleshooting and support for global customers.
- Resolved queries efficiently while maintaining high CSAT scores.
Education
Bachelor of Technology -
B.S.A College Of Engineering & Technology
Mathura07-2010
Senior Secondary -
St. Clares Senior Secondary School
Agra04-2004
Skills
- Solution Consulting
- End-to-end pre-sales
- CRM solution design
- Business process mapping
- Discovery workshops
- Product demonstrations
- Stakeholder management
- Value-based selling
- Enterprise architecture understanding
- Enterprise solutions
- GTM enablement
- Workflow automation
- Api integrations
- Business process analysis
SOLUTIONS DESIGNED & DELIVERED
- Lead management and sales automation systems
- Service Cloud / Helpdesk Ticketing
- Marketing automation workflows
- ERP, TPA, and API integrations
- Unified contact center solutions
- Cloud and on-premise SaaS deployments
- BI dashboards and automation journeys
Timeline
Senior Solutions Consultant
LeadSquared
04.2024 - Current
Manager Solution Consultant
LeadSquared
04.2022 - 04.2024
Presales Consultant
Teckinfo Solutions Pvt. Ltd.
11.2012 - 04.2022
Technical Support Engineer
HCL Technologies
11.2011 - 11.2012
Bachelor of Technology -
B.S.A College Of Engineering & Technology
Senior Secondary -
St. Clares Senior Secondary School