Prashanth
Bangalore
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Teleperformance
Bangalore
08.2024 - Current
- Assisted customers with product returns or exchanges according to established guidelines.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Prepared detailed reports of daily activities for management review.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Client support
Silaris Information Pvt Ltd
Greater Noida
09.2022 - 08.2023
- Provided timely and effective customer service to resolve client inquiries and issues, resulting in a 95% customer satisfaction rating
- Collaborated with cross-functional teams to identify and implement process improvements, leading to a 20% reduction in response time
- Managed a high volume of client accounts, ensuring accurate and up-to-date information in CRM system
- Trained new team members on best practices for client communication and problem-solving techniques.
Market researcher
Parvus Analytics
Noida
12.2021 - 05.2022
- The process of collecting, analyzing, and interpreting data about a market, its consumers, and competitors
- The goal is to understand what a target market needs and how a business can meet those needs.
Education
Data Science - Data Science And Analytics
Imarticus Learning
New Delhi, India06.2024
Bachelor of Arts - Business Process Service
Sri Rama Krishna College Of Arts And Science
Coimbatore, India06.2020
Skills
- Advanced Excel
- Data Science
- Python
- SQL
- Tableau
- Power Bi
- Strong communication
- Problem-solving ability
- Salesforce administration
Personal Information
- Date of Birth: 12/07/1999
- Nationality: Indian
Certification
Data Science And Analytics From Imarticus Learning
Languages
English
Upper Intermediate
B2
Tamil
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Executive
Teleperformance
08.2024 - Current
Client support
Silaris Information Pvt Ltd
09.2022 - 08.2023
Market researcher
Parvus Analytics
12.2021 - 05.2022
Data Science - Data Science And Analytics
Imarticus Learning
Bachelor of Arts - Business Process Service
Sri Rama Krishna College Of Arts And Science