Prashanth M
Dynamic QSR Operations Leader
Bangalore,KARNATAKA
Summary
Deputy Manager – Business Operations with expertise in driving multi-site restaurant operations, compliance, people development, and profitability across diverse locations. Skilled in manager coaching, operational audits, and strategic rollouts, ensuring consistent standards, exceptional guest experiences, and strong execution. Focused on building accountability, operational readiness, and sustainable business performance across the region.
Overview
4
4
Languages
6
6
Certifications
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager – Business Operations
McDonald's India
12.2024 - Current
- Coached and developed Restaurant Managers to enhance leadership capability across assigned patch stores.
- Executed people practices and organizational routines to strengthen store-level governance.
- Led recruitment, onboarding, and talent development initiatives to create a succession-ready bench.
- Conduct operational audits → ensuring brand and statutory compliance across managed stores.
- McDonald's India
EOTF Deployment Lead– Restaurant solutions group (RSG)
McDonald's India
03.2023 - 12.2024
- Led the rollout of “Experience of the Future” (EOTF) model across South India, integrating digital tools, customer engagement strategies, and service innovations. Managed staff training, onboarding, and certification to align operations with next-gen customer service standards.
- Rolled out guest experience programs → certified and deployed leaders to ensure consistent EOTF standards across all new restaurants.
- Enhanced service delivery standards → certified multiple restaurants to meet EOTF benchmarks, improving overall guest satisfaction within 12 months.
- Introduced product and digital rollouts → increased same-store sales through tech-enabled adoption.
- Built scalable service models → developed and implemented standardized training replicated across the region to streamline onboarding.
- Restaurant solutions group (RSG)
- McDonald's India
Restaurant Manager
McDonald's India
04.2021 - 03.2023
- Oversaw high-volume restaurant operations with accountability for P&L, workforce management, compliance, and customer satisfaction. Directed sales strategies, product rollouts, and operational excellence across formats (dine-in, delivery, drive-thru, breakfast, McCafé, kiosks, and EOTF). Built robust talent pipelines through structured training and career progression programs.
- Managed full P&L responsibility for sales, food cost, labor cost, ensuring financial health of operations.
- Led crew and management development initiatives, enhancing employee retention and performance outcomes.
- Analyzed sales trends to implement targeted revenue growth initiatives, aligning strategies with market demands.
- McDonald's India
Restaurant Assistant Manager
McDonald's India
02.2019 - 04.2021
- Implemented inventory control systems to minimize waste and prevent shortages.
- Managed staff scheduling and administrative operations to enhance shift efficiency.
- Implemented inventory control systems → reducing waste and shortages.
- McDonald's India
Shift Manager
McDonald's India
06.2018 - 04.2019
- Supervised daily operations to meet sales and profit targets.
- Trained and mentored crew members to improve service quality.
- McDonald's India
Education
Pre University - Commerce
04.2015 - 04.2017
Bachelor of Computer Applications -
06.2017 - 04.2020
Skills
P&L Ownership & Restaurant Operations
Sales Growth & Profitability Strategies
Workforce Planning & Talent Development
Performance Management & Coaching
Multi-unit restaurant operations
SOP Compliance & Audit Management
Inventory Control & Waste Reduction
Data Analysis & KPI Monitoring
Guest experience management
Business process improvement
Labor cost management
Budget forecasting
Restaurant turnaround planning
Change management
Root cause analysis
Operating model design
Benchmarking analysis
Standard work development
Food safety certification
Training needs analysis
Certification
Shift & Advanced Shift Management
Timeline
Deputy Manager – Business Operations - McDonald's India
12.2024 - Current
EOTF Deployment Lead– Restaurant solutions group (RSG) - McDonald's India
03.2023 - 12.2024
Restaurant Manager - McDonald's India
04.2021 - 03.2023
Restaurant Assistant Manager - McDonald's India
02.2019 - 04.2021
Shift Manager - McDonald's India
06.2018 - 04.2019
AIOS - Bachelor of Computer Applications,
06.2017 - 04.2020
High School - Pre University , Commerce
04.2015 - 04.2017
IMPACT MATRIX – STRATEGIC LEADERSHIP ACHIEVEMENTS
- Leadership Area | Strategic Impact | Business Outcome
- Financial Leadership | Managed full P&L responsibility including sales, food cost, and labor cost | Sustained profitable store performance year over year
- Operational Excellence | Conducted operational audits ensuring brand and statutory compliance | Two consecutive years of 100% NSF Audit clearance, incl. one Zero-Miss audit
- Talent & Leadership | Coached and developed Restaurant Managers and crew across assigned stores | Promoted from Trainee Crew to Deputy Manager through sustained performance
- Team Management | Led team of 50+ employees across shifts and functions | Improved retention and team performance standards
- Inventory & Cost Control | Implemented inventory control systems and staff scheduling discipline | Reduced waste and improved daily operational efficiency