Prashanth N V
Bangalore
Summary
Dynamic Senior Manager Operations at Oracle India, adept at driving Order-to-Cash automation and enhancing cash collection management. Proven track record in process migration and transition, achieving significant operational excellence. A skilled mentor, I foster team collaboration while leveraging Lean Six Sigma principles to optimize performance and ensure business continuity.
Overview
21
21
years of professional experience
Work History
Senior Manager Operations
Oracle India Private Ltd.
09.2024 - Current
- Drove global standards and leveraged Oracle technology to automate Order-to-Cash processes, achieving operational excellence.
- Maximized cash collection and reduced invoice aging by resolving billing issues for customers.
- Conducted capacity planning, hiring, headcount planning, budgeting, and training initiatives.
- Ensured collections SLAs and KPIs met business objectives as set by leadership.
- Implemented process improvements to enhance organizational culture and optimize procedures.
- Approved Pre-Booking requests to accommodate customer needs effectively.
- Mentored team members to ensure timely deliverables and foster professional growth.
- Facilitated daily huddles and weekly meetings to evaluate individual performance.
Manager Operations
Oracle India Private Ltd.
12.2018 - 09.2024
- Spearheaded a major acquisition of Health - Cerner, managing all legacy and unbilled components of Cerner.
- Managed a $1 billion portfolio within Health LOB, ensuring optimal performance.
- Executed weekly reviews of customer accounts to analyze past balances on teams’ portfolios.
- Directed collections and dispute resolution efforts for North America region in Health LOB.
- Reconciled customer accounts to identify payment errors, withholding tax certificate issues, and billing inaccuracies.
- Processed credit memos and adjustments, coordinating with customer service and sales teams to address pricing discrepancies.
- Established quarterly collection targets, implementing strategies to optimize DSO for North America.
Deputy Manager
Oracle India Private Ltd.
03.2017 - 11.2018
- Managed a $500 million portfolio for Cloud LOB, ensuring financial stability and growth.
- Resolved aged disputes efficiently by collaborating with internal stakeholders and key customer contacts.
- Completed major acquisition of Responsys, managing legacy and unbilled portions independently.
- Achieved monthly collections goals consistently, meeting targets set by business leaders.
- Attained 90% dispute resolution goal, aligning with business objectives.
- Fostered strong relationships through active collaboration with business partners.
- Conducted process audits to ensure compliance and operational efficiency.
Assistant Manager
Oracle India Private Ltd.
07.2015 - 02.2017
- Managed end-to-end Cloud Collections for largest US and Canada Cloud portfolio.
- Engaged with stakeholders and clients to strengthen relationships and improve collaboration.
- Liaised with global counterparts to align efforts toward optimizing cash flow.
- Coordinated with credit team to ensure timely credit and past due checks.
- Conducted process audits to verify compliance and efficiency.
- Drove quality program by analyzing client feedback to measure performance.
- Published results and ledgers monthly and quarterly for global counterparts.
Lead Collections Analyst
Oracle India Private Ltd.
03.2015 - 06.2015
- Being a tenured employee in Collections - Cloud (SaaS/PaaS) have worked on various portfolios and have handled multiple acquisitions within Oracle Collections.
- I was given a sub-team of 3 members to coach and mentor them.
- Being part of the Cloud acquisition team has set up various processes and streamlined the challenges faced within Cloud.
- Streamlined workflows within Cloud to improve efficiency and effectiveness.
Senior Collections Analyst
Oracle India Private Ltd.
07.2012 - 02.2015
- Managed comprehensive Collections Portfolio, overseeing billings, collections, reconciliation, cash applications, and month-end closings.
- Served as primary liaison between management and clients to facilitate communication.
- Conducted research and review to approve credit accounts for new and existing customers.
- Issued accurate billing to customers promptly to ensure cash flow stability.
- Trained and supervised staff on procedures, client relations, and system usage.
- Reviewed subordinate performance, implementing corrective actions as necessary.
- Identified potential issues in MIS segment of accounts receivable to mitigate risks.
Process Executive (Subject Matter Expert)
HSBC Electronic Data Processing India Pvt Ltd.
02.2005 - 10.2011
- Possessed extensive knowledge of mortgage loan operations, underwriting guidelines, and departmental policies.
- Led a sub-team of 10 while acting as Assistant Manager of Operations in the Line Manager's absence.
- Shared best practices and insights to facilitate colleagues' achievement of business objectives.
- Established a turnkey operation, securing necessary approvals and developing training programs for staff.
- Conducted daily hurdles and weekly team meetings to assess individual team performance.
- Coordinated conference calls with business areas to address ongoing needs.
- Executed data analysis and management, providing detailed daily reports.
- Trained team members on LEAN methodologies to enhance operational efficiency.
Skills
- Process transition management
- Order-to-cash automation
- Cash collection oversight
- Forecast analysis
- Interviewing and training
- Law enforcement coordination
- Productivity planning
- Portfolio management
- Lean Six Sigma certification
- Risk management
- Business continuity planning
Timeline
Senior Manager Operations
Oracle India Private Ltd.
09.2024 - Current
Manager Operations
Oracle India Private Ltd.
12.2018 - 09.2024
Deputy Manager
Oracle India Private Ltd.
03.2017 - 11.2018
Assistant Manager
Oracle India Private Ltd.
07.2015 - 02.2017
Lead Collections Analyst
Oracle India Private Ltd.
03.2015 - 06.2015
Senior Collections Analyst
Oracle India Private Ltd.
07.2012 - 02.2015
Process Executive (Subject Matter Expert)
HSBC Electronic Data Processing India Pvt Ltd.
02.2005 - 10.2011
B. Com -
University of Mysore
Accomplishments
I have always been a top performer.
• I have received verbal accolades from business partners.
• I have received individual and team awards numerous times.
• I received the Vice President's Choice Award.
• I have received verbal accolades from business partners.
• I have received individual and team awards numerous times.
• I received the Vice President's Choice Award.
Education
B. Com -
University of Mysore
Visa
US B-1/B-2, 11/30/26
Hobbies and Interests
- Swimming
- Stamp Collection
- Music
Projects And Achievements
- Reduced tax liability from $23M to $5M through strategic initiatives.
- Improved order-to-invoice cycle time to enhance collections and DSO.
- Maintained on-account open credits below 2% of total AR.
- Received multiple individual and team awards including Sr. Director Choice Award.
- Consistently ranked in top 5 performers and recognized by business partners.
Personal Information
- Passport Number: K3229228
- Date of Birth: 11/02/84
Learning And Development
- Lean Six Sigma Certified (Green Belt)
- Leadership and Management
- Train the Trainer
- Time Management
- Transition onsite Management
- Design Thinking
Personal Information
- Visa: US B-1/B-2
- Passport Number: K3229228
- Date of Birth: 11/02/84
Languages
- English
- Telugu
- Kannada
- Hindi
- Tamil
Hobbies and Interests
- Swimming
- Stamp Collections
- Music
Projects
- On account credits, brought down from $23 million to $1 million, improvement in time from sales booking to invoicing, reducing unapplied cash, and validating on account open credits
- Implemented Early Identification Process - Validate Invoice -> Ordering Document -> Purchase Order at the early stage by using AI.
Disclaimer
I hereby declare that the information furnished above is true, complete & correct to the best of my knowledge.