Vishal Kapoor
Delhi
Summary
Professional with 13 years of experience in optimizing Record to Report (R2R) and Order to Cash (O2C) processes, managing financial workflows for clients in the US and EMEA. Expertise in ERP software such as SAP, Blackline, and Power BI, with a focus on enhancing operational efficiency and team leadership. Achievements include increased productivity, improved staff engagement, and superior customer service outcomes. Skilled Environmental Inspector with a strong background in environmental assessments, compliance auditing, and regulatory reporting, recognized for implementing corrective actions to mitigate environmental risks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Assistant Manager
EXL Services Pvt Ltd
08.2022 - Current
- Managed all operational functions and led a 12-person team for 8 years, driving team performance and ensuring the highest levels of data integrity and accuracy
- Successfully executed Process Transition and Knowledge Transfer (KT) for three critical processes in collaboration with US clients
- Maintained full ownership of key governance artifacts, including the creation and update of (SOPs), management of tracking mechanisms, ensuring successful audit compliance, and monitoring Voice of Customer (VOC) feedback
- Reviewed, analyzed, and filed complex financial statements and reports for multiple states, ensuring strict NAIC regulatory compliance.
- Monthly verification of Dealer loan-related journal entries and GL balances to ensure accurate recording of interest accruals and new loan originations per the dealer loan report.
- Collaborated with the treasury team on intercompany settlement reconciliations and reporting
- Managed and reviewed multiple clients' remittances to ensure the timely and accurate settlement of premiums, losses, refunds, and claims, prioritizing accurate balance determination before processing any payment obligations to or from the client.
- Accountable for the timely and accurate reconciliation of 45+ Bank accounts against the General Ledger (GL), minimizing discrepancies.
- Owned and directed the end-to-end Reg reporting process across multiple jurisdictions, ensuring timely and compliant filings (OptIns) and managing all associated filing and renewal fee processes.
- Executed monthly sumcheck recon across multiple client reports, identifying and correcting discrepancies
- Reviewed AR Aging vs. GL, analyzing and resolving difference balances to ensure data accuracy
- Certified Lean Six Sigma professional with a focus on process improvement and driving efficiency
Team Lead
Canara HSBC Life Insurance
04.2019 - 08.2022
- Managed and reviewed 35 BlackLine reconciliations (High and Medium risk) to ensure strict adherence to month-end close calendar deadlines
- Managed and ensured the timely reconciliation of 25+ Bank accounts against the General Ledger (GL), minimizing financial discrepancies and risk
- Led and mentored a 5-person operations team, ensuring all tasks and customer/internal queries were processed accurately and within strict Turnaround Times (TATs)
- Validate a refund report in case any refund payments have to process after conducting bank reconciliation
- Actively liaised with banking partners to verify un-identified credit reports and acquire necessary customer details for accurate financial posting
- Take care for the un-allocated & un-applied credits to allocate the credit to correct customer
- Manage team to revert all email & CRM queries within the TAT to avoid any escalation
- Tracked, analyzed, and reported Business As Usual (BAU) Key Performance Indicators (KPIs) to management, driving continuous operational accountability
- Defined, implemented, and gained consensus on improvements to existing operating processes, resulting in enhanced efficiency and stronger internal controls
Senior Executive (Team Lead)
Essjay Ericsson Pvt Ltd
10.2017 - 04.2019
- Monitoring data management to keep Accurate product, Contract, Pricing, and Invoicing information.
- Provide updates of cash balances to the management on a weekly basis.
- Responsible to provide the timely reconciliation of the Bank vs GL accounts.
- Prepared the customer balance report to provide the metrics with the ageing of debtors.
- Responsible to meet the timeline by the team for cash posting, accrual & reconciliation.
- Responsible to present the monthly closing data in front of client with the ageing to take his agreement.
- GR/IR Reconciliation to check the monthly discrepancy and to maintain the books.
- Responsible to maintain the vendor/employee payment & GR/IR reversal.
- Weakly & monthly reporting to describe the current scenario of the process.
- Team handling & keeping track to the team for each activity.
- Client – Ericsson India Pvt LTD
General Accounting Ops Analyst (SME)
Accenture Private Limited
04.2014 - 10.2017
- Process Optimization, Gap Analysis and Identify operational issues in the transition phase for smooth operations.
- Solving recurring issues, documenting, and promoting best current practices
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
- Prepare the GL accounts report & send it to Management daily.
- Analyze the Bank accounts and prepare the Individual client bank accounts report.
- Look over the dashboard report from multiple reports to show case the trend of process.
- Assuring audit for the payments & reports as required.
- Book the MJE, employee & vendor payments as well as in inner house software.
- Responsible for the clearing of the bank accounts within TAT.
- Handling to issue the check of Payment and Expenses.
- Responsible for un -identified & un-allocated credits.
- Doing manual bank reconciliation GL VS bank account to check the discrepancy.
Process Associate
Genpact Private Limited
06.2012 - 10.2013
- Preparation and presentation of below mentioned reports.
- Bank account matching with GL reports
- Inflow and outflow bank account Reports
- Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
- Analyze and prepare the bank account detail as per requirement to the clients.
- Handling multiple reports, working with formulas, Pivot Tables and Pivot Charts, Excel formulas as per prepare the requisite report and various others excel sheet components for accurate date.
- Support the US-Process department for Wells Fargo bank.
- Monthly reconciling GL along with Bank Reconciliations.
- Process Improvement, Automation & GAP Analysis
Education
MBA - Finance
Vivekanand Subharti University
Meerut12.2016
Graduation - B.com
Vardhman College
Bijnor12.2010
12th -
Govt. Inter College
Bijnor12.2007
10th -
Govt. Inter College
Bijnor12.2005
Skills
- Microsoft Office applications
- Power BI reporting
- SAP software proficiency
- Data reconciliation
- Process transition management
- Team leadership
- Process improvement
- Client relationship management
- Bank reconciliation
- Financial analysis
- Regulatory compliance
Certification
Lean Six Sigma Green Belt.
Languages
- English
- Hindi
Motto
Keep learning. Don’t stop until you are proud.
Personal Information
- Father's Name: Late Mr. Vipin Kapoor
- Mother's Name: Mrs. Poonam Kapoor
- Spouse's Name: Mrs. Yachika Sawhney Kapoor
- Date of Birth: 02/05/90
- Marital Status: Married
Timeline
Lead Assistant Manager
EXL Services Pvt Ltd
08.2022 - Current
Team Lead
Canara HSBC Life Insurance
04.2019 - 08.2022
Senior Executive (Team Lead)
Essjay Ericsson Pvt Ltd
10.2017 - 04.2019
General Accounting Ops Analyst (SME)
Accenture Private Limited
04.2014 - 10.2017
Process Associate
Genpact Private Limited
06.2012 - 10.2013
MBA - Finance
Vivekanand Subharti University
Graduation - B.com
Vardhman College
12th -
Govt. Inter College
10th -
Govt. Inter College