Prashanth Sudharsanam
Bangalore
Summary
AI-enabled Technical Writer with 7+ years of experience creating and maintaining user guides, administration guides, online help systems, release notes, and product documentation for enterprise and healthcare software solutions. Proficient in MadCap Flare, Git, GitHub, Agile methodologies, and documentation lifecycle management. Skilled at translating complex technical concepts into clear, user-focused content while collaborating with product managers, developers, and QA teams. Seeking to contribute strong technical communication, healthcare documentation, and content management expertise to support high-quality product documentation and user success.
Overview
7
7
years of professional experience
Work History
Technical Writer
OpenText
Bengaluru
01.2025 - Current
- Create and maintain user guides, administration guides, installation guides, online help systems, and release notes for OpenText InfoArchive for Healthcare.
- Document cloud and on-premises deployment, configuration, migration, and administration workflows for healthcare information archiving solutions.
- Collaborate with product managers, developers, QA engineers, and SMEs to gather requirements and document new features, enhancements, and product updates.
- Author documentation using MadCap Flare, ensuring consistent use of styles, templates, structured authoring principles, and content reuse.
- Review and validate documentation for accuracy, completeness, usability, and compliance with documentation standards.
- Participate in Agile ceremonies, sprint reviews, release planning, and product discussions to stay aligned with the software development lifecycle.
- Manage documentation revisions, version history, and change tracking to support audit and reference requirements.
- Independently manage multiple documentation projects while meeting deadlines and delivering high-quality content.
- Leverage AI-assisted tools to improve content quality, productivity, and documentation workflows.
Technical Writer
Aptean
Bangalore
08.2022 - 01.2025
- Created and maintained user guides, online help systems, release notes, and product documentation for GenomeQuest, a healthcare and life sciences software platform.
- Collaborated with product managers, developers, QA teams, and SMEs to understand business requirements and rapidly translate complex technical concepts into user-friendly documentation.
- Developed documentation for sequence search workflows, reporting capabilities, analysis tools, and database management features.
- Managed documentation projects using MadCap Flare, ensuring consistency in formatting, templates, styles, and content management practices.
- Updated documentation to reflect feature releases, enhancements, defect resolutions, and usability improvements.
- Conducted documentation reviews and quality assurance activities to ensure accuracy, completeness, and compliance with company standards.
- Maintained version-controlled documentation and tracked content changes throughout the product lifecycle.
- Worked independently across multiple projects in an Agile environment while collaborating effectively with cross-functional teams.
Technical Writer
NovelVox Software
Haryana
12.2021 - 08.2022
- Created user guides, technical manuals, online help systems, release notes, and training materials for CCIP, a healthcare integration platform supporting AI-, IVR-, and agent-driven patient interactions.
- Documented healthcare workflows, REST API integrations, patient scheduling, billing automation, identity verification, and secure data access processes.
- Collaborated with Product Engineering, Platform Engineering, Customer Engineering, QA teams, and Product Managers to gather requirements and document new functionality.
- Created release notes, bug-fix documentation, and feature enhancement documentation for product releases.
- Participated in product reviews and knowledge-transfer sessions to stay informed about upcoming features and roadmap initiatives.
- Reviewed content for accuracy, consistency, and usability while supporting continuous improvements to documentation processes.
- Edited LMS training videos using Camtasia and developed customer-facing learning materials.
- Demonstrated strong organizational, analytical, and communication skills while managing multiple documentation deliverables simultaneously.
Technical Author
Sonovision Aetos
Bengaluru
05.2019 - 11.2021
- Communicated complex technical information in accessible language for non-technical audiences, facilitating understanding and engagement.
- Developed technical diagrams to enhance clarity of technical information, improving document usability.
- Authoring & proofreading of AWD & ASM Work orders.
- Preparation of required mockup for the illustrations that have to be revised or newly created in AWD and in ASM.
- Prepared supporting documents, including lessons learnt, root cause analysis, and enhancement training materials, to provide comprehensive guidance.
- Proactive co-ordination with customer.
Education
Bachelor of Engineering (B.E) -
Hindusthan College of Engineering & Technology (Coimbatore), under Anna University
01-2018
Higher Secondary Examination (12th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)
01-2014
Skills
- Tools: MadCap Flare, Confluence, Jira, Git, GitHub, Camtasia, Markdown, Microsoft Office
- Methodologies: Agile, Scrum, SDLC, STLC, Structured Authoring, Version Control
- Professional Skills: Cross-Functional Collaboration, Stakeholder Management, Requirements Gathering, Technical Communication, Quality Assurance
- Healthcare & Compliance: Healthcare Software Documentation, EHR, Information Governance, Data Privacy, RBAC
SKILLS
- Technical Documentation: User Guides, Administration Guides, Installation Guides, Online Help Systems, Release Notes, Product Documentation
Timeline
Technical Writer
OpenText
01.2025 - Current
Technical Writer
Aptean
08.2022 - 01.2025
Technical Writer
NovelVox Software
12.2021 - 08.2022
Technical Author
Sonovision Aetos
05.2019 - 11.2021
Bachelor of Engineering (B.E) -
Hindusthan College of Engineering & Technology (Coimbatore), under Anna University
Higher Secondary Examination (12th) -
Vailankanni Matriculation Higher Secondary School, Krishnagiri (Tamil Nadu)