Prashanth. S
Operations Manager
Bengaluru
Summary
To be a part of a highly professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure. Highly motivated and seasoned IT Professional having 10 years of experience. Detail oriented with an analytical bent of mind and a positive attitude. Shall clearly articulate the closure criteria for complex technical issues to provide succinct and accurate technical information. Good communication skills and zeal to learn, coupled with good inter personal communication, excellent organizational skills with ability to prioritize workload. Works well with equals, superiors and subordinates and functions as an effective team member and an urge to grow with the organization. Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Operations Manager
EBiX Smartclass
Bengaluru
May.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed over 75 calls pr day
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prepared annual budgets with controls to prevent overages.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
Assistant Manager- Operation
Educomp Solutions Pvt. Ltd
Bengaluru
Jan.2016 - May.2021
- Steering post-sales including supply chain management of complete IT integration at school level to create Smart Class solution including content management, solution designing and architecture spearheading Karnataka and Goa
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business by 60% through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessing customer feedback, evaluating areas of improvements, and providing critical feedback to associates
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Compiled financial data to comply with budget.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Senior Associate
Subhuti Technologies Pvt. Ltd
Bengaluru
Dec.2012 - Nov.2015
- Co-ordination with clients for any updates and ensured defect-free releases through careful planning, testing and QA efforts
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Achieving company’s mission by developing new business through introduction of new concepts and refinement of existing offerings
- Trained and supported new team members, maintaining culture of collaboration.
- Served as liaison, facilitating communication between management and associates.
- Establishing Information Technology policies on data backup, e-mail system, IT asset register, anti-virus system
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Worked varied hours to meet seasonal and business needs.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Developed new sales opportunities through development and rollout of promotional plans.
Senior Engineer
Edusmart Services Pvt. Ltd
Bengaluru
Mar.2012 - Nov.2012
- Adhered to timelines to meet quality assurance targets.
- Assessed scope and requirements to assist with project design determinations.
- Determined equipment failure root cause and implemented solutions.
- Installation and Configuration of Windows Server with DNS and Active Directory services
- ERP updating on daily basis
- Maintaining Materials Short shipment file, MR File, Implementation Certificate files month wise
- Handling hardware and software related connectivity issues, performance Tuning Software updates, Patches updates.
Technical Support Engineer
Sony India
Bengaluru
Aug.2011 - Feb.2012
- Responsible for handling Desktop, Hardware, Network and Printers related problems
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Gathered trend data from customer calls and interactions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
System Administrator
Future Group
Bengaluru
Jul.2009 - Jul.2011
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Installation and administration of windows 2000, 2003 Standard, Enterprise.
- Creating and managing users and groups. Taking Data backup of all user accounts.
- Installing and Configuring Workstations. Desktop support for users
Education
Bachelor of Technology - Computer Science
Jul.2011 - Jul.2014
Diploma - Computer Science
Jun.2005 - May.2008
Skills
Work flow planning
undefinedCertification
MCSA (Microsoft Certified Systems Administrator)
Additional Information
- Primarily involved in the administration and support of an infrastructure. It will involve end to end installation, configuration, setup and maintenance of the whole IT infrastructure with the collaborations of Vendors.
- Part of the IT team and takes care of Network services including Server Operations, User Administration, Network Troubleshooting and providing Computer Software and Hardware support to end users Expertise in interfacing with clients, suggesting viable product & solutions, cultivating relations with them for securing repeat business and ensuring quality delivery of products to the clients.
- Proven track record in steering and directing operational activities for the organization, identifying opportunities to streamline business processes & translating the company’s strategic plans and vision into defined operational plans.
- Extensive hands-on experience and track record of successful accomplishments in managing Key Accounts and working in coordination with the Teams to increase revenue. Offering strong budget control and financial management skills.
- Conceptualizing & implementing strategies for acquiring business from clients & utilizing potential of existing accounts.
Timeline
Operations Manager - EBiX Smartclass
May.2022 - Current
Assistant Manager- Operation - Educomp Solutions Pvt. Ltd
Jan.2016 - May.2021
ITIL (Information Technology Infrastructure Library)
10-2015
Senior Associate - Subhuti Technologies Pvt. Ltd
Dec.2012 - Nov.2015
Senior Engineer - Edusmart Services Pvt. Ltd
Mar.2012 - Nov.2012
Technical Support Engineer - Sony India
Aug.2011 - Feb.2012
Rajasthan University - Bachelor of Technology, Computer Science
Jul.2011 - Jul.2014
System Administrator - Future Group
Jul.2009 - Jul.2011
MCP (Microsoft Certified Professional)
08-2008
MCSA (Microsoft Certified Systems Administrator)
07-2008
Karnataka State Board of Technical Education - Diploma, Computer Science
Jun.2005 - May.2008
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