Prashantjeet Kamble
Navi Mumbai,MH
Summary
Accomplished IT Manager with a proven track record at ICICI Prudential Life Insurance, Certified ISO Lead Auditor with comprehensive training in ISO 9001, ISO 27001, and other international standards. Strong background in IT infrastructure and information security management systems. Proven ability to perform detailed audits, identify process inefficiencies, and implement corrective actions. Adept at collaborating with cross-functional teams to ensure compliance with ISO standards and industry best practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Manager
ICICI Prudential Life Insurance
08.2021 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Communicated with executive team to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Participate in the implementation of IT security measures to align with ISO 27001 and other compliance standards.
- Coordinated audits and compliance checks to ensure adherence to internal and external security frameworks.
- Participate in Conducting risk assessments and participated in audits related to the company’s information management system.
- Participated in implementing IT policies to align with ISO 27001 requirements, ensuring continuous compliance
- Collaborated with ISO auditors during internal audits to review security controls and documentation
- Ensured compliance with ISO 27001 and other relevant standards related to IT operations.
- Supported the creation and revision of procedures for maintaining information security and confidentiality.
Team Manager
Puthur Infotech Pvt Ltd
08.2017 - 04.2021
- · Managing & Leading IT services and Projects across 3 states (Maharashtra, Gujrat, Goa) West region.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- · As a Delivery Manager, responsible to provide support services (One point of contact) across client Enterprise IT Manage Services/Infrastructure.
- · Implementation of Processes and Procedures, Supervision, maintaining Cost and Efficiency (P&L) along with Customer Satisfaction (CX)
- · Ensured that quality services are delivered as per the agreed SLA which included internal Audit in order to ensure zero gap in services and meeting customer expectations.
- · Transition activities include Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
- · Manage and oversee all Service Delivery reports to an agreed schedule (or on request), including management and performance reports to IT Management
- · Monitored Service Desk operations and putting Best RCA for escalated issues to ensure client's problems are handled as expeditiously as possible.
- Works on C-SAT / D-SAT. CAPA Review.
- · Conduct scheduled meetings with Manager and Team Leader to review calls & issues.
IT Team Leader
Progressive Infotech Pvt Ltd
01.2017 - 08.2017
IT Team Leader
Gayatri Infotech Pvt Limited
05.2016 - 01.2017
Team Leader
CMS Infosystem Pvt Ltd
01.2007 - 06.2015
Education
B.com - Commerce
Kalinga University
Raipur, India06-2017
Skills
- ISO 9001, 27001, 14001, or other related standards
- Internal and external audit procedures
- Risk management
- Gap analysis
- Corrective and preventive actions (CAPA)
- Compliance assessments
- Information security management systems (ISMS)
- Knowledge of IT governance, security, and quality management frameworks
- RSA Archer Administration, Nessus, NMAP, Metasploit
Accomplishments
- Participated in ISO 27001 Implementation: company’s(KMK) project for ISO 27001-2022 certification, involving risk assessments, gap analysis, and the establishment of a security framework. Successfully passed the external audit, ensuring full compliance.
- Office365 Migration & Sap Migration Migrated 400 plus user from Gmail to O365 within Time Frame & Migrated Sap User from 730 to 740 version with Patch level 3.
- SimpliLearn Course End Project: PCI DSS
Certification
- Training Completed ISO 27001-2022
- Post Graduate Program: Ethical Hacker and Penetration Testing 2023 IIT Kanpur - Simplilearn Certified.
- Archer Certified Administrator – Expert
- Information Technology Infrastructure Library from AXELOS Global Best Practice. (Certificate No: GR671111191PK)
- · PRINCE2 Agile® Foundation Certificate/Practitioner Certificate In Agile Project Management. (Certificate No: GR659005716PK/GR649008089PK)
Languages
English
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
IT Manager
ICICI Prudential Life Insurance
08.2021 - Current
Team Manager
Puthur Infotech Pvt Ltd
08.2017 - 04.2021
IT Team Leader
Progressive Infotech Pvt Ltd
01.2017 - 08.2017
IT Team Leader
Gayatri Infotech Pvt Limited
05.2016 - 01.2017
Team Leader
CMS Infosystem Pvt Ltd
01.2007 - 06.2015
- Training Completed ISO 27001-2022
- Post Graduate Program: Ethical Hacker and Penetration Testing 2023 IIT Kanpur - Simplilearn Certified.
- Archer Certified Administrator – Expert
- Information Technology Infrastructure Library from AXELOS Global Best Practice. (Certificate No: GR671111191PK)
- · PRINCE2 Agile® Foundation Certificate/Practitioner Certificate In Agile Project Management. (Certificate No: GR659005716PK/GR649008089PK)
B.com - Commerce
Kalinga University
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