Prashant Prabhakar Juwatkar
Mumbai
Summary
Customer-focused Senior Presales Consultant with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Presales Consultant
Arcon Tech Solutions
Mumbai
07.2021 - Current
- Developed and implemented pre-sales strategies to meet customer requirements.
- Conducted product demonstrations, presentations, and workshops with potential customers.
- Prepared proposals, quotes, and contracts for prospective customers.
- Maintained up-to-date knowledge of relevant technologies such as cloud computing, virtualization, storage systems.
- Worked closely with account managers to determine customer objectives and goals.
- Delivered training sessions to internal teams on best practices for pre-sales activities.
- Provided guidance and mentorship to junior members of the pre-sales team.
- Presented demo products at trade shows and marketing events, highlighting key selling points and functionality.
Team Lead Interface Support
eClinicalworks India Private Ltd
Mumbai
08.2014 - 07.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
Education
Bachelor of Science - Computer Science
Ismail Yusuf College Of Science And Arts
Mumbai , Maharashtra , India03-2014
HSC - Science Education
Lords Universal College
Mumbai , Maharashtra , India04-2011
HSC - Computer Science And Programming
Smt Surajba Vidya Mandir
Mumbai , Maharashtra , India04-2011
Skills
Electronic Medical Records
- Effective Communication
- Written Communication
- Databases (MSSQL / MYSQL)
- Process improvement techniques
- HIPAA knowledge
- Training delivery
Senior Presales Consultant
- Identity Access Management
- Privilege Access Management
- Endpoint Privilege Management
- Cyber Security
- Proposal Writing
- Product Demonstration
- Technical Presentations
- Software integration
- Documentation
- Technical consulting
Affiliations
- Volunteer Work for animal in distress
- Avid and Regular Gym Goer and Fitness Enthusiast
- Swimming
Languages
English
First Language
Accomplishments
- Awarded All Star Award as Technical Support Engineer - Year 2016
- Awarded Rising Star and promoted as a Technical Mentor - Year 2018
- Promoted as a Team Lead for Interfaces Support - Year 2019
- Appointed as a lead for Support Booth in the National User Conference year 2019 for eClinicalworks held in USA - Orlando Florida
- Attended Multiple Gartner events and handled the customer booth for Arcon in Saudi Arabia - Riyadh , Mumbai etc
- Conducted CyberSecurity Product Workshops for multiple partners also including International partners.
- Involved in partner enablement and sales enablement in new markets for expansion.
Certification
- CCNA / CCNP Security
- Certified in ARCON Cyber Security tools (IAM | PAM | EPM | Drift Management)
- HIPAA Compliance
- HL7
Timeline
Senior Presales Consultant
Arcon Tech Solutions
07.2021 - Current
Team Lead Interface Support
eClinicalworks India Private Ltd
08.2014 - 07.2024
Bachelor of Science - Computer Science
Ismail Yusuf College Of Science And Arts
HSC - Science Education
Lords Universal College
HSC - Computer Science And Programming
Smt Surajba Vidya Mandir
- CCNA / CCNP Security
- Certified in ARCON Cyber Security tools (IAM | PAM | EPM | Drift Management)
- HIPAA Compliance
- HL7
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