Highly motivated professional with overall work experience of 6+ Years in corporate banking. Specialization in Payment handling Support Activities along with adapting the clients requirements and providing services accordingly.
Overview
9
9
years of professional experience
Work History
Senior Analyst
JP Morgan Chase
Mumbai
07.2025 - Current
Working in as a Reference data specialist within static data utility function to support day to day operations of reference data set-ups. To ensure deliverables are completed accurately and issue to client on schedule while maintaining a robust control environment in line With JP Morgan& co. Policies and regulations. And collaborate with. Stakeholder and team members to resolve query and implement process improvements.• Support daily operations of data reference data setup for static data utility function.,• Strengthen and monitoring the control environment to ensure compliance with policy and regulations.• Complete deliverable accurately and issue them to client as per the agreed timetable.•Provide timely update to stakeholders and client on pending request and potential impact.•Respond timely to the cleint service and internal query ensuring timely resolution.• Identify and escalate issue that may impact service in a prompt manner•Impact cost saving measures and adopt best practices by partnering with other transactions processing teams
Senior Analyst
Hexaware technology LTD
05.2022 - 06.2025
Working since May 2022 till date and have experience in Funds transfer and SWIFT Investigation domain related to payment services, USD Payment investigation for Citi Bank (NY).
Processing and solving queries and payments received via SWIFT like MT103, MT202, MT199, MT192, MT195, MT196, MT940, MT950, ETC.
Handling Funds Transfer Investigations for the financial Institution and Corporate Client of European Countries and also handling all currencies across the globe.
Addressing funds remittance query, root cause analysis of complaints, enquiries and requests.
Knowledge of payments, MT103, MT202, Serial Direct and cover payments, TELEX, INTERNAL MESSAGES CHIPS & FEDWIRE.
Contacting Banks and Financial Institutions by Swift messaging systems such as MT 199/299/999/192/292/195/196.
Monitoring and resolving all the queries escalated by CITI bank clients as well as counter parties involved in payments in most efficient and timely manner, verifies end to end cases correspondences.
Work as team to achieve the KEY parameters like ADR, Timely resolution and reopen percentage and quality check score.
Volumes monitoring and allocating to subordinates to meet service level agreement.
Verification rights to verify swift messages and payments.
Managed mailbox to ensure timely responses to emails.
Served as a subject matter expert and trainer for new hires, providing in-depth training on payment investigation processes and procedures to improve efficiency and quality of the work.
Best performer Star award for the Month of December 2023.
Got Multiple Appreciation Email from CITI Bank Client.
Banking Officer
Axis Bank
01.2017 - 01.2019
Been Part of the team that has successfully implemented the Active Directory application in the Bank and Automation of termination ids.
Guiding the Branches with regards to the various Circulars issued by the Bank and also by the RBI through Emails and phone calls.
To act as a SPOC for the various queries faced by the Branches during their day-to-day operations.
Ensuring smooth BOD and EOD of the Branches.
To keep a check on the various financial powers assigned to the users in the Branches and to rectify faulty transactions.
Managing (Admin rights) the various application used by the bank.
Have knowledge about Finacle.
Trainings conducted for the new joiners.
Complete Ownership taken for task and delegated them to my team mates.
Working in OFAC and fraud team, responsible for report publication, fraud case allocation and prioritization.
Escalating high-value payments to relevant teams promptly.
I worked on STARS, Eclipse, Flex-Cube, and GBS - CITI bank processing platforms.
Acquired proficient command of Excel functionalities and data analysis techniques, including data cleansing, manipulation, and conditional formatting techniques.
Gained expertise in data visualization and storytelling using Excel, MS Access, and PowerPoint.
Hobbies and Interests
Cricket
Dancing
Swimming
Disclaimer
I hereby declare that all the information mentioned above is true to my knowledge.