Prateek Desai
Trainer
Ratlam
Summary
To hone my skills & excel in every field with perfection. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Assistant Manager Training
Quess Corp Limited (Project Name Samsung MX)
Mumbai - Ahmedabad & Surat
07.2022 - 11.2023
- Providing the product and soft skills training to Samsung Flagship Store team, BA, SGC team and Sales Team (ZSM- ABM-RSO-ASE & SEC). Conduct the refresher as per the requirement and taking care of stack holder requirement. Drive sales training initiatives, aligning with business objectives to enhance team performance. Conducted onboarding training sessions for new hires. Managed the Learning Management System (LMS) and analyzed learner performance.
- (Project Name Samsung MX)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Deputy Manager Training
Right Management (Project Name Samsung MX)
Raipur – Bilaspur & Jabalpur
02.2018 - 12.2021
- Completely Responsible for mystery Audits & training compliance, SEC certification, CI Scores. Also providing the product and soft skills training to Sales Team (ZSM-ABM- RSO-ASE & SEC) & Conduct the refresher as per the requirement and taking care of stack holder requirement. Conducted field visits to assess customer interaction and sales process efficiency. Managed training budgets and ensured the achievement of organizational learning goals.
- (Project Name Samsung MX)
Senior Trainer
NIIT Ltd (Project Name Vodafone & Gionee Mobile)
Jaipur & Raipur
08.2016 - 03.2018
- Conducting CRT for the Management & DSE on the mobile product also ensure the Performance and quality & control the attrition. Conducted field visits to assess customer interaction and sales process efficiency. Developed internal training support and resources for service quality standards. Managed end-to-end training coordination, ensuring seamless knowledge transfer.
- (Project Name Vodafone & Gionee Mobile)
Zonal Trainer
Indus Management Consultants (Vodafone MPCG- Process)
Raipur
09.2015 - 09.2016
- Power of routine Audits & Providing the sales training on VFSA to DSE & RM & & Making the Quality Report. Tracked training performance through data-driven reporting, ensuring continuous improvement. Provide managerial training, conduct induction programs and coach individual managers. Collaborate with sales executives to identify training gaps and develop strategies to bridge them. Build and maintain interactive job support systems, training libraries, and learning databases.
- (Project Name Vodafone)
Lead Training and Quality & id Management
Rural Shores Company (Airtel ROM&G- Process)
Lonere & Saunsar
09.2014 - 09.2015
- Ladling the team of QA and Trainer and batch audit, conduct the refresher as per the requirement and taking care of stack holder requirement. Developed SOPs for training needs identification, curriculum design, and feedback analysis. Designed and implemented customer service improvement strategies. Delivered targeted training sessions based on customer feedback insights.
- (Project Name Airtel MPCG Process)
Specialist Trainer
Aegis an Essar Company (Tata DoCoMo Process)
Lucknow- Ahmedabad & Bhopal
03.2010 - 12.2011
- Providing the product and soft skills training to the batches, batch audit, conduct the refresher as per the requirement. Managed bulk hiring & recruitment training, ensuring workforce readiness. Maintained training MIS reports to track effectiveness and process improvements.
- (Tata Docomo Process)
CQA-Call Quality Analyst
Mphasis an HP Company (Idea UPW & Airtel ROM Process)
Indore
08.2008 - 04.2010
- Audit The Call Target & Provide the Importance info to Clint that what Service Customer needs. Ensure Quality calibrations are conducted and trainers attend the same also ensure all IT issues for all batches are resolved on time. Conduct PKT for all support staff in a month.
- (Idea UPW & Airtel ROM Process)
Education
MBA - ITDC
Subharti University
01-2028
B.com - ITDC
MMYVV (Maharishi Mahesh Yogi Vedic Vishwavidyalaya)
01-2025
HSC - undefined
Bumica Convent H.S. School
Indore01-2006
SSC - undefined
Sant Meera Convent H.S. School
Ratlam01-2004
ACCP - undefined
SSI
Indore01-2004
Skills
Product and soft skills training
Sales training initiatives
Learning Management System (LMS) management
Training budgets management
Customer service improvement strategies
Accomplishments
- Successfully created two flagship stores for the west region in 2023 (Ahmedabad & Surat).
- Received the R&R for the Best Auditor of Year 2008 and 2012.
- Received the winning culture reward in the year of 2009 in Mphasis (EDS).
- Recipient of 'Star Performer of the Quarter' in March 2011 in process improvement initiatives, Mphasis.
- Effectively trained 200- CCE (Customer Care Executive) on Product, Process, Soft Skills and System.
- Received appreciations from the Senior Authorities and Clients for excellent prospect and performance.
Certification
Clear the PS1 Certification Thru Centum Training Team Mumbai.
Timeline
Assistant Manager Training
Quess Corp Limited (Project Name Samsung MX)
07.2022 - 11.2023
Deputy Manager Training
Right Management (Project Name Samsung MX)
02.2018 - 12.2021
Senior Trainer
NIIT Ltd (Project Name Vodafone & Gionee Mobile)
08.2016 - 03.2018
Zonal Trainer
Indus Management Consultants (Vodafone MPCG- Process)
09.2015 - 09.2016
Lead Training and Quality & id Management
Rural Shores Company (Airtel ROM&G- Process)
09.2014 - 09.2015
Specialist Trainer
Aegis an Essar Company (Tata DoCoMo Process)
03.2010 - 12.2011
CQA-Call Quality Analyst
Mphasis an HP Company (Idea UPW & Airtel ROM Process)
08.2008 - 04.2010
B.com - ITDC
MMYVV (Maharishi Mahesh Yogi Vedic Vishwavidyalaya)
HSC - undefined
Bumica Convent H.S. School
SSC - undefined
Sant Meera Convent H.S. School
ACCP - undefined
SSI
MBA - ITDC
Subharti University