PRATEEK DHILLOR
Noida
Summary
Dynamic Food & Beverage Head with a proven track record at KTC Events & Hospitality, excelling in revenue management and customer relationship management. Achieved significant sales growth through innovative promotions and upselling strategies, while maintaining strict cost control. Passionate about delivering exceptional guest experiences and fostering high employee engagement.
Overview
18
18
years of professional experience
Work History
Food & Beverage Head
KTC Events & Hospitality Pvt Ltd.
01.2026 - Current
- Increase average bill value.
- Increased restaurant covers by implementing strategic promotions and enhancing guest engagement.
- Drive F&B sales through promotions, upselling, events, and guest engagement.
- Achieve monthly sales and profitability targets.
- Control food cost, beverage cost, labor cost, and operating expenses.
- Maintain food and beverage cost within approved budgets.
- Increase average customer spend through effective upselling.
- Streamlined day-to-day restaurant operations, enhancing service quality and ensuring SOP compliance.
- Deliver exceptional guest experience and promptly resolve complaints.
- Ensure zero incidents of cash leakage, fraud, or financial discrepancies.
- Executed daily cash audits and POS reconciliation to maintain financial accuracy.
- Reduce operational wastage and breakage.
- Facilitated employee engagement through regular feedback and recognition programs, boosting morale and retention.
- Conduct regular staff training on service standards, hygiene, and product knowledge.
- Ensure all statutory licenses and compliance requirements remain valid.
- Maintain excellent coordination between kitchen, service, stores, and finance departments.
Assistant Food & Beverage Manager
Ramee Dream Hotel
10.2024 - 01.2026
- Conducted staff meetings, provided ongoing coaching, and facilitated professional development to enhance team skills.
- Assisted in recruiting, training, and supervising restaurant and bar staff to maintain high service standards.
- Ensure staff adherence to service standards and enforce company policy and procedures.
- Monitored guest feedback and promptly addressed concerns or issues to improve overall guest satisfaction.
- Work to enhance the overall dining and beverage experience by implementing service improvements and innovations.
- Assist in budget preparation and cost control efforts.
- Monitor revenue and expenses, analyze financial reports and implement strategies to meet or exceed targets.
- Collaborate with the culinary team to plan and update menu based upon seasonality, market trends and guest feedback.
- Maintain knowledge of food and beverage offerings and suggest appropriate pairings to the guests.
- Oversaw beverage inventory management to ensure stock availability. of beverages and recommended changes to the beverage menu as needed.
- Assist in planning and execution of special events, including banquets, private parties and promotions.
- Coordinate with other departments to ensure smooth event operations.
- Ensure compliance with health and safety regulations.
- Investigate and report accidents or incidents as per company policies.
General Manager
Romeo Lane Gurgaon
10.2023 - 10.2024
- Oversaw profit and loss management to ensure financial stability.
- Oversaw daily operations of all the outlets.
- Developed and streamlined processes to improve operational efficiency.
- Led business development initiatives to uncover and pursue new market opportunities.
- Planning, organizing and execution of outdoor catering & private events.
- End to end Client Experience Management.
- Managing logistics.
- Liaised with vendors and teams to enhance cross-functional initiatives and strengthen vendor engagements.
- Collaborated with internal and external stakeholders.
- Market research and critically analyzing the information.
- Working very closely with Marketing agencies.
- Making monthly, quarterly marketing calendar to ensure we plan all our Activities in advance.
- Meeting personally each customer on the table to take feedback.
Zonal Manager
Belcibo Hospitality Pvt Ltd
06.2022 - 09.2023
- Ran the day-to-day operations of the outlet to maintain control as the head of the outlet.
- Managed monthly and daily P&L reports, ensuring accountability for daily outflow costs.
- Monitored food, beverage, liquor HLP, and other costs for the outlet and its zone.
- Managed purchases for the outlets.
- Managed payroll for the outlet based on revenue data.
- Compiled daily performance reports and incident summaries to inform management decisions.
- Monitored and controlled theft through regular surveillance and inventory checks.
- Documented and reported losses or incidents during daily operations to enhance risk management.
- Preparing monthly Par Stocks, to monitor ordering twice a month, based on at par stock.
- Monitoring and controlling daily, complimentary, modifications discounts, outstanding and other activities.
- Initiating all Good practices & SOP based on your past experience.
Corporate General Manager (Cluster Role)
Dee Hospitality Pvt Ltd
10.2018 - 03.2020
- Oversaw profit and loss management for business units..
- Developed and streamlined processes to optimize operational efficiency.
- Oversaw daily operations of all the outlets.
- Initiated strategies that expanded business opportunities across multiple outlets..
- Planning, organizing and execution of outdoor catering & private events.
- End to end Client Experience Management.
- Liaised with vendors and their teams on cross-functional initiatives to enhance vendor engagement.
- Liaising with internal & external stakeholders.
Deputy General Manager (Cluster Role)
Giovanni Food Company
08.2017 - 10.2018
- Oversaw daily restaurant and events operations to ensure seamless service delivery.
- Coordinated planning, organization, and execution of outdoor catering and private chef events to enhance client satisfaction.
- End to end Client Experience Management.
- Business Development.
- Developing SOPs and systems to enhance operational effectiveness across all areas of restaurant.
- Analyzing and planning restaurant sales levels and profitability.
- Generated revenue through strategic initiatives.
- Actively involved in the marketing and client acquisition activities.
- Cultivated relationships with guests to foster loyalty and repeat business.
- Liaising with internal & external stakeholders.
Restaurant Manager
Qutab Entertainment Private Limited
04.2015 - 01.2017
- Increased revenue through targeted marketing and promotional strategies.
- Cultivated strong guest relations to enhance loyalty and repeat business.
- Analyzed customer needs and preferences to tailor offerings and improve satisfaction.
- Made decisions centered on customer satisfaction and needs.
- Analyzing and planning restaurant sales level and profitability.
- Managing daily Restaurant & Events Operations.
- Managing the customer journey (Customer relationship Management).
- Developing the marketing strategy and plan.
- Responsible for all brand promotion activities.
- Conducted daily SWOT analysis to assess organizational strengths and weaknesses.
- Maintaining high standards of quality control, hygiene and health & safety.
- Planning, Managing & Organizing event.
- Ensuring smooth running of events.
- Ensuring all SOPs are in place and followed.
- Researching and reporting on external opportunities.
Floor Manager - Restaurant/Events
The Waldorf Hilton Hotel
10.2013 - 01.2015
- Acting as the Floor Manager while managing & supervising the team, forecasting, performing quality control, opening & closing of the floor, running functions and events, and communication & coordination with the clients for the smooth functioning of events.
- Managing Restaurant & Events operations on a daily basis.
- Managed weddings and large events (including Jeffreies, NASDAQ, and PWC), conducting show rounds and addressing guest complaints to ensure event satisfaction.
- Received client appreciation letter for exceptional service.
- Enhanced service quality in C&B department while reducing beverage cost from 20% to 17%.
- Achieved nomination for Employee of the Month due to exemplary performance.
- Preparing agendas and correspondence for special events, board meetings, committee meetings and development activities.
- Coordinated all travel arrangements (domestic and international), including hotel accommodations and airline reservations, while tracking cost variations and negotiating with external agencies for courier, vendor, and travel services.
- Imparted basic food hygiene training and fire training.
Team Leader - Conference & Banqueting Operations
The Landmark
09.2010 - 10.2013
- Led team in head waiter's absence, coordinated small events, ensured stock availability, and facilitated team-building exercises to strengthen team cohesion.
- Led team meetings to align on project goals and expectations.
- Coordinated schedules to optimize staff coverage and resource allocation.
- Mentored junior team members in best practices and skill development.
- Completed LDA course to improve leadership and management skills, enhancing ability to guide team effectively.
Supervisor-Lodhi Spanish Restaurant
The Aman
06.2008 - 07.2009
- Managing Restaurant Operations.
- Executed opening and closing procedures for restaurant operations.
- Resolved guest complaints to ensure satisfaction and repeat visits.
- Assisted guests in selecting food and wine to enhance dining experience.
Education
MBA - Hospitality Management
University of Wales
Ealing, Hammersmith and Fulham, UK01-2012
B.Sc. - Hotel and Tourism Management Studies
IGNOU
New Delhi, India01-2008
Industrial Training -
Centaur Hotel
New Delhi, India03-2007
Skills
- Revenue management
- Cost control
- Inventory management
- Menu development
- Event planning
- Supplier negotiation
- Client relationship management
Languages
- English
- Hindi
- Spanish (Beginner)
Training
20 weeks, Centaur Hotel, New Delhi, 10/01/06, 03/31/07
Personal Information
Date of Birth: 10/14/87
Profile Snapshot
MBA in Hospitality Management, University of Wales UK, 2012, More than 10 years, Senior Management, Administration, Floor Operations, Training & Development, Hospitality Management, Event Management, Restaurant Operations, Liaison & Coordination, Documentation, MICROS & DELPHI, Adept in administration functions, Skilled in developing & streamlining systems, Expertise in liaising with clients, Proved resourceful in working with Hilton Hotel and The Landmark London
Timeline
Food & Beverage Head
KTC Events & Hospitality Pvt Ltd.
01.2026 - Current
Assistant Food & Beverage Manager
Ramee Dream Hotel
10.2024 - 01.2026
General Manager
Romeo Lane Gurgaon
10.2023 - 10.2024
Zonal Manager
Belcibo Hospitality Pvt Ltd
06.2022 - 09.2023
Corporate General Manager (Cluster Role)
Dee Hospitality Pvt Ltd
10.2018 - 03.2020
Deputy General Manager (Cluster Role)
Giovanni Food Company
08.2017 - 10.2018
Restaurant Manager
Qutab Entertainment Private Limited
04.2015 - 01.2017
Floor Manager - Restaurant/Events
The Waldorf Hilton Hotel
10.2013 - 01.2015
Team Leader - Conference & Banqueting Operations
The Landmark
09.2010 - 10.2013
Supervisor-Lodhi Spanish Restaurant
The Aman
06.2008 - 07.2009
MBA - Hospitality Management
University of Wales
B.Sc. - Hotel and Tourism Management Studies
IGNOU
Industrial Training -
Centaur Hotel