Prateek Gupta
Senior Analyst
Delhi
Summary
Achievement-oriented professional with over 8 years of experience in operations management and managing escalations. A good team player with solid operational grounding, excellent interpersonal skills and high commitment levels.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Sr. Analyst (Manual Underwriter)
Barclays
04.2022 - Current
- Make decision on unsecured loan applications by evaluating whether the applicant has the legal capacity to enter such a loan, as well as financial resources to repay the loan and agreeable credit history
- Performing income, property and credit analysis on loan files within a strict time frame
- Ensures sound lending decisions on consumer direct loan applications in accordance with the Bank's Loan Policies or within defined lending limits
- Coaches lending staff on underwriting, approving and/or rejecting consumer loans
- Conducting timely reviews of initial decisions and re submission of existing loan files
- KYC, Affordability and fraud detection
- Business account management (move and merge accounts, Members access management, Membership of account management)
- Helping Team Manager with ADHOC activities (TM Audit, documents reconciliation, Case allocations to agents and Bots)
Associate - Operations
Airbnb
02.2020 - 04.2022
- Evaluate customer information to explore issues, develop potential solutions and maintain high quality service
- Payment compliance and AML/KYC
- Educate customers how to use company systems, complete forms and obtain desired services and how to host on AIRBNB
- Escalations and disputes handling
- Team management and SME for new nesting batches
Senior Executive
Gaana.com, Times Internet
02.2016 - 11.2019
- Management of escalations by the users regarding Gaana application
- Management of brand reputation on social media platforms like Facebook and Twitter
- Generate leads against issues reported by the users
- Document feedback and share suggestions for the next sprint
- Worked on User Acceptance Testing
- Manage a team of 5-members
Senior Executive
Aegis Global Pvt. Ltd.
06.2015 - 02.2016
- Worked as a part of NET (National Escalation Team) which is top most escalation desk of Airtel along with reporting to the CEO of Airtel
- Investigate each case allocated and share RCA (Root Cause Analysis)
- Address users who reported during LEAP project establishment
- Manage network related issues and installations of network equipment
- Manage SIM card deliveries to all the premium customers
Education
B.Tech - Information Technology
KIIT College of Engg.
01.2010 - 01.2014
Class XII - undefined
St. Mark's School
Janak Puri, Delhi 01.2008 - 01.2010
Class X -
St. Mark's School
Janak Puri, DelhiSkills
Client management
Personal Information
Hobbies: Swimming, Listening to music, Watching movies
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Sr. Analyst (Manual Underwriter)
Barclays
04.2022 - Current
Associate - Operations
Airbnb
02.2020 - 04.2022
Senior Executive
Gaana.com, Times Internet
02.2016 - 11.2019
Senior Executive
Aegis Global Pvt. Ltd.
06.2015 - 02.2016
B.Tech - Information Technology
KIIT College of Engg.
01.2010 - 01.2014
Class XII - undefined
St. Mark's School
01.2008 - 01.2010
Class X -
St. Mark's School
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