Prateek Jain
Relationship Manager Sales
Bhopal,MP
Summary
Driven Relationship Manager specializing in enhancing client relationships through exceptional service and support. Developed strategic business opportunities by aligning solutions with individual client needs.
Overview
1
1
Language
5
5
Certifications
10
10
years of professional experience
Work History
Relationship Manager
Mahindra Holidays & Resorts India Limited
05.2022 - 06.2023
- Key Products: Club Mahindra Membership Sales of 3, 5, 10, and 25 years.
- Attained a monthly sales goal of 8 to 10 memberships.
- Generated monthly revenue of 20 to 30 lakhs.
- Generating leads through online marketing and obtaining referrals from existing customers.
- Honored on two occasions for exceeding sales objectives.
- Identified client needs and provided tailored solutions, driving increased satisfaction and engagement.
- Cultivated and maintained strong client relationships, enhancing customer loyalty and retention.
Sr. Executive Aegis
Startek
03.2021 - 05.2022
- Handling product return queries of Flipkart customers.
- Providing online resolutions.
- Daily Call handled 100-120 customers.
- Maintaining C-Sat, Quality, and RR Score parameters.
- Handled customers of the mix process, i.e. Voice and Chat
- Led strategic initiatives to optimize operational workflows, resulting in enhanced team productivity.
- Implemented process improvements that streamlined communication across departments, increasing overall efficiency.
Dealer Relationship Manager
Honda 2 Wheelers (Third Party Payroll Garantie Co.)
03.2019 - 07.2020
- Managing Honda two-wheeler dealers, i.e., 60 main dealers and 60 sub-dealers for the M.P. zone by doing regular visits.
- Achieved EW collection target of 50 to 70 lakhs on a monthly basis; overall targets in crores.
- Key Products: Allied Services - AMC, EHA, Extended Warranty for 1, 2, and 5 years.
- Training dealer manpower for the showroom and service for better selling of extended warranties.
- Working in coordination with HMSI Area Managers and Zonal Managers.
- Implemented training programs for dealer staff, improving customer service and operational efficiency.
- Developed strategic partnerships with dealers, enhancing product distribution and market presence.
Relationship Manager – Sales & Operations
RMJ Motors Pvt. Ltd.
03.2017 - 08.2018
- Key Products: Cars - Ignis, Scross, Ciaz, and Baleno.
- Car demonstrations, after-sales support, test drive.
- Achieved a monthly target of 8 to 10 cars.
- Received a gold coin for being the best performer in the dealership.
- Promoted Nexa cars online on every platform, personally, i.e. Olx, Facebook, and Instagram.
- Generated leads through references, Canopy activities, and cold calling.
- Sold 32 cars in 2 months.
- Handling accessories, RTO, insurance, and loan queries.
- Developed and maintained strong client relationships, enhancing customer retention and satisfaction.
- Led cross-functional teams to streamline operations, improving efficiency in service delivery.
Deputy Manager–1
ICICI Bank
08.2013 - 11.2016
- Worked as a Relationship Manager, Value Banker, and Sales Manager.
- Consistently achieved monthly targets for 8 to 10 accounts across various products, including fixed deposits, recurring deposits, gold loans, life insurance, and mutual funds.
- Achieved a monthly target of 8-10 accounts, FD, RD, gold loans, life insurance, and mutual funds.
- Achieved CASA targets of 2 to 3 crores.
- Branch Banking Operations and Sales Profile.
- Worked as a teller with a collection of 30 to 40 lacs.
- Also handled clearing transactions of banks.
- Key Products: Savings Account, Current Account, Mutual Funds, Life Insurance, Gold Loan.
- Led a team in implementing process improvements that enhanced operational efficiency and accuracy.
- Managed daily banking operations, ensuring adherence to compliance standards and regulatory requirements.
Education
MBA - Marketing & Finance
Barkatullah University
Bhopal 04.2001 -
Post Graduate Diploma in Banking & Finance - Banking & Finance
ICICI Manipal Academy
Bangalore 04.2001 -
BBA - Finance
Barkatullah University
Bhopal 04.2001 -
Senior Secondary - Commerce
Scholars Home Public School
Bhopal06-2006
Higher Secondary -
Scholars Home Public School
Bhopal07-2004
Skills
Client management
Account management
Sales strategy
Lead generation
Retention strategies
Negotiation tactics
Revenue growth
Efficiency improvement
Process optimization
Client relationship management
Sales strategy development
Certification
NSDL Certified
Hobbies
Social Netoworking, Music, Travelling and Sports
Timeline
Relationship Manager
Mahindra Holidays & Resorts India Limited
05.2022 - 06.2023
Sr. Executive Aegis
Startek
03.2021 - 05.2022
Dealer Relationship Manager
Honda 2 Wheelers (Third Party Payroll Garantie Co.)
03.2019 - 07.2020
Relationship Manager – Sales & Operations
RMJ Motors Pvt. Ltd.
03.2017 - 08.2018
Deputy Manager–1
ICICI Bank
08.2013 - 11.2016
MBA - Marketing & Finance
Barkatullah University
04.2001 -
Post Graduate Diploma in Banking & Finance - Banking & Finance
ICICI Manipal Academy
04.2001 -
BBA - Finance
Barkatullah University
04.2001 -
Senior Secondary - Commerce
Scholars Home Public School
Higher Secondary -
Scholars Home Public School