Prateek Jakhar
Gurugram
Summary
Dynamic leader with a proven track record in various sectors, adept at driving operational success and team productivity. Expert in remote team management and performance enhancement, showcasing excellent analytical abilities and Microsoft Office Suite expertise. Elevated customer satisfaction and operational efficiency through innovative service delivery strategies and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Team Leader
PolicyBazaar.com
Gurugram
01.2025 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Concentrix + Webhelp India Pvt. Ltd.
Gurugram
02.2023 - 11.2024
- Increased profits by strategically expanding product lines
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency
- Ensured ongoing compliance with safety and environmental policies, maintaining safe, secure working environments
- Motivated and incentivized teams to improve staff engagement and loyalty, maximizing operational output through reduced staff turnover
- Collaborated with project teams to prioritize work appropriately, consistently meeting operational commitments and deadlines
- Effective drive on Shrinkage and attrition
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays
- Managed remote teams & TLs effectively through careful staff, resource and project coordination
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Developed and shared best practices across company to align with objectives and quality standards
Team Leader
Taskus India Pvt. Ltd.
11.2021 - 02.2023
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency
- Effective drive on Shrinkage and attrition
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays
- Managed remote teams effectively through careful staff, resource and project coordination
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Elevated customer satisfaction ratings by providing speedy resolutions
- Developed and shared best practices across company to align with objectives and quality standards
Education
Bachelor's - Computer Science
MDU
Rohtak01.2021
Skills
- Service delivery strategy
- Customer Retention
- Alternate Sourcing
- Remote team & project management
- Span Remote Management
- Staff retention
- Time Warp
- Power BI
- Microsoft Office Suite expert
Languages
English, Proficient (C2)
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Team Leader
PolicyBazaar.com
01.2025 - Current
Assistant Manager
Concentrix + Webhelp India Pvt. Ltd.
02.2023 - 11.2024
Team Leader
Taskus India Pvt. Ltd.
11.2021 - 02.2023
Bachelor's - Computer Science
MDU