Prateek Jat
D-401, Coral Casa Apartments, Karond, Bhopal
Summary
Diligent Sales and Service Executive with a proven track record in enhancing customer satisfaction and driving sales growth through effective service strategies. Skilled in problem-solving and relationship-building to foster client loyalty and achieve team goals. Seeking new opportunities to utilize knowledge, experience, and academic accomplishments in a position that values the needs of an experienced applicant.
Overview
10
10
years of professional experience
Work History
Sr. Sales and Service Executive
Athenese-dx Pvt. Ltd.
09.2020 - Current
- Sales and service Executive to give Service and Application support to the customer with (Hematology,Biochemistry, ELISA, Molecular instrument and Reagents).
- Keep the records of AMC/CMC contracts and PMs of all the customer.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Sales Executive
Nihon Kohden India Private Limited
01.2020 - 09.2020
- I have worked with Nihon Kohden India Private Limited for 8 Months as Sales Executive looking after South and North Delhi, and some part of Haryana till Covid lockdown.
Senior Sales and Service Executive
Meril Diagnostics Pvt. Ltd.
01.2016 - 01.2019
- I have worked with Meril Diagnostics Pvt. Ltd. for 3 years as Senior Sales and service Executive looking after East Delhi and Gaziabad.
- Followed through with client requests to resolve problems.
- Increased sales revenue by implementing targeted marketing strategies and cultivating strong client relationships.
Service Executive
HDC
01.2015 - 09.2016
- I have worked with HDC for 1 year and 7 months as Sales and Service Executive looking after Delhi, Rajasthan, UP and MP.
Education
B.E - Electrical and electronics engineering
Sagar Institute of Research and Technology
01.2014
Xllth -
Saket Garima H. S. School
Vidisha, India01-2010
Xth -
Sunrisers H. S. School
Vidisha, IndiaSkills
- Problem-Solving
- Multitasking Abilities
- Excellent time management skills
- Adherence to high customer service standards
- Product Knowledge
- Continuous Improvement
- Customer Retention
- Adaptability and Flexibility
Job Profile
9 years and 8 months in diagnostic industry, Working on Instrument and reagents related to 3 PDA cell counters, Semi and Fully automated Biochemistry analyzers, Elisa Reader and Washer, RTPCR Instruments, Automated and manual DNA/RNA Extraction Kits.
Training
PLC and SCADA from SOFCON
Major training
LED based moving message pattern notice board
Languages
English
Hindi
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. L.S. Jat
- Date of Birth: 03/18/90
- Marital Status: Married
Accomplishments
- Won Best Debut Engineer award in 2020.
- Won Best Engineer award in 2021.
Timeline
Sr. Sales and Service Executive
Athenese-dx Pvt. Ltd.
09.2020 - Current
Sales Executive
Nihon Kohden India Private Limited
01.2020 - 09.2020
Senior Sales and Service Executive
Meril Diagnostics Pvt. Ltd.
01.2016 - 01.2019
Service Executive
HDC
01.2015 - 09.2016
B.E - Electrical and electronics engineering
Sagar Institute of Research and Technology
Xllth -
Saket Garima H. S. School
Xth -
Sunrisers H. S. School
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