Summary
Overview
Work History
Education
Skills
Job Profile
Training
Major training
Languages
Disclaimer
Personal Information
Accomplishments
Timeline
Generic
Prateek Jat

Prateek Jat

D-401, Coral Casa Apartments, Karond, Bhopal

Summary

Diligent Sales and Service Executive with a proven track record in enhancing customer satisfaction and driving sales growth through effective service strategies. Skilled in problem-solving and relationship-building to foster client loyalty and achieve team goals. Seeking new opportunities to utilize knowledge, experience, and academic accomplishments in a position that values the needs of an experienced applicant.

Overview

10
10
years of professional experience

Work History

Sr. Sales and Service Executive

Athenese-dx Pvt. Ltd.
09.2020 - Current


  • Sales and service Executive to give Service and Application support to the customer with (Hematology,Biochemistry, ELISA, Molecular instrument and Reagents).
  • Keep the records of AMC/CMC contracts and PMs of all the customer.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Sales Executive

Nihon Kohden India Private Limited
01.2020 - 09.2020
  • I have worked with Nihon Kohden India Private Limited for 8 Months as Sales Executive looking after South and North Delhi, and some part of Haryana till Covid lockdown.

Senior Sales and Service Executive

Meril Diagnostics Pvt. Ltd.
01.2016 - 01.2019
  • I have worked with Meril Diagnostics Pvt. Ltd. for 3 years as Senior Sales and service Executive looking after East Delhi and Gaziabad.
  • Followed through with client requests to resolve problems.
  • Increased sales revenue by implementing targeted marketing strategies and cultivating strong client relationships.

Service Executive

HDC
01.2015 - 09.2016
  • I have worked with HDC for 1 year and 7 months as Sales and Service Executive looking after Delhi, Rajasthan, UP and MP.

Education

B.E - Electrical and electronics engineering

Sagar Institute of Research and Technology
01.2014

Xllth -

Saket Garima H. S. School
Vidisha, India
01-2010

Xth -

Sunrisers H. S. School
Vidisha, India

Skills

  • Problem-Solving
  • Multitasking Abilities
  • Excellent time management skills
  • Adherence to high customer service standards
  • Product Knowledge
  • Continuous Improvement
  • Customer Retention
  • Adaptability and Flexibility

Job Profile

9 years and 8 months in diagnostic industry, Working on Instrument and reagents related to 3 PDA cell counters, Semi and Fully automated Biochemistry analyzers, Elisa Reader and Washer, RTPCR Instruments, Automated and manual DNA/RNA Extraction Kits.

Training

PLC and SCADA from SOFCON

Major training

LED based moving message pattern notice board

Languages

English
Hindi

Disclaimer

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Personal Information

  • Father's Name: Mr. L.S. Jat
  • Date of Birth: 03/18/90
  • Marital Status: Married

Accomplishments

  • Won Best Debut Engineer award in 2020.
  • Won Best Engineer award in 2021.

Timeline

Sr. Sales and Service Executive

Athenese-dx Pvt. Ltd.
09.2020 - Current

Sales Executive

Nihon Kohden India Private Limited
01.2020 - 09.2020

Senior Sales and Service Executive

Meril Diagnostics Pvt. Ltd.
01.2016 - 01.2019

Service Executive

HDC
01.2015 - 09.2016

B.E - Electrical and electronics engineering

Sagar Institute of Research and Technology

Xllth -

Saket Garima H. S. School

Xth -

Sunrisers H. S. School
Prateek Jat