. Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Manager and Senior Manager
Kotak Mahindra Bank (Priority Banking)
Noida
08.2023 - Current
Managed UHNI and HNI clients, assessed needs, and presented tailored offerings based on asset allocation.
Cross-sold products and services by collaborating with other divisions for effective client introductions.
Product profiles include MF, PMS Schemes, Banking, and related products.
Met targets in Key Result Areas through execution of strategic plans.
Deputy Branch Manager and Senior Manager
Kotak Mahindra Bank (Branch Banking)
Noida
04.2021 - 07.2023
Developing and implementing strategies to achieve key operational goals for the branch
Oversaw hiring, training, and supervision of branch staff to enhance team capabilities
Established and maintained relationships with individual and business customers, addressing their concerns and improving satisfaction
Ensuring the branch meets all regulatory and compliance requirements
Monitoring and managing the branch's financial performance
Resolving customer complaints in a timely and professional manner
Assessing market conditions and identifying current and prospective sales opportunities
Relationship Manager and Manager
Kotak Mahindra Bank (Branch Banking)
Noida
04.2019 - 03.2021
Developed and expanded High Net Worth Customer (HNI) relationships for liabilities through targeted sourcing efforts.
Acquired new customers through targeted outreach strategies.
Sources new bank customers through external individual efforts and acquisition channels.
Met with 4 customers or prospects daily to discuss banking options.
Contacted an average of 20 customers daily through various engagement methods.
Cross-sold bank products to mapped existing branch customers, enhancing their overall banking experience.
Informed customers of new products and enhancements, fostering deeper banking relationships.
Maintains complete relationship records for assigned customer accounts.
Achieved 2 daily product sales from a range of banking services.
Relationship Officer and Manager
Kotak Mahindra Bank (Branch Banking)
Noida
08.2015 - 03.2019
Increased investment AUM portfolio through acquisition, enhancement, and retention strategies.
Developing and maintaining banking relationships with a select group of high-net-worth customers through individualized customer service.
Engaged with customers to strengthen relationships and increase wallet share.
Focused on enhancing customer engagement through various channels.
Planned and organized lead generation activities and sales initiatives for prospective and existing clients.
Education
Post Graduation Diploma - Banking and Relationship Management
Manipal University
Bengaluru
07-2015
Bachelor Of Commerce -
University of Lucknow
Lucknow
03-2011
Senior Secondary School -
Central Board of Secondary Education
Lucknow
03-2008
Higher Secondary Education -
City Montessori Inter College
Lucknow
03-2006
Skills
Client Relationship Management
Personalized Service
Portfolio management
Revenue analysis
Compliance management
Cross-selling
Communication Skills
Adapts under pressure
Teamwork
Conflict resolution strategies
Product cross-selling
Asset allocation strategies
Financial performance analysis
Accomplishments
• Life Insurance: Five-Year Consecutive Qualifier • Pan India Topper for two consecutive years in the DBM role. • Top 5 Relationship Managers in the RM Role Across India • Contest DUS KA Dum • Contest Mai HU Topper • Contest Hairat • Topper Certificate in Noida Priority • General Insurance Triumph Qualifier Across India • Contest Face OFF • Victory in All Trinity Contests driven by RBH and the National Head. • Success in every contest, big or small, organized by RBH and the National Head. • Noida Premier League Contest • Grand Noida Marathon Contest